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Spencer Dental & Braces provides orthodontic care in Richmond, VA, serving children, teens, and adults across four locations in the area.
About Spencer Dental & Braces
Low-cost braces and payment plans draw families in, with the treatment coordinator often singled out for easing kids into treatment, though long waits are a frequent complaint.
Spencer Dental & Braces is a general dental practice that also offers traditional braces and early orthodontic treatment, and braces make up a large share of what reviews discuss here. Families frequently mention low fees and manageable monthly payment plans as a reason for choosing the office, and many describe staff as gentle and patient with young children, including a few notes about accommodating kids with special needs. Dr. Herrera is repeatedly credited for explaining treatment clearly and putting anxious patients at ease. At the same time, a substantial number of reviews describe long waits well past scheduled appointment times and difficulty reaching the office by phone.
Summary of 209 patient reviews, September 2024–September 2026, updated September 2026
Spencer Dental & Braces provides orthodontic care in Richmond, VA, serving children, teens, and adults across four locations in the area.
The practice offers early treatment to address developing dental issues in younger patients before they require more extensive intervention. The practice operates with weekend hours and offers online booking for appointment scheduling. Staff members speak both English and Spanish to accommodate a diverse patient base. With 820 Google reviews and a 4.2 rating, the practice maintains an established presence in the Richmond community. Spencer Dental & Braces accepts most major dental insurance plans and participates in Medicaid programs. The practice provides multiple payment options, including in-house financing, CareCredit, and structured payment plans to help patients manage treatment costs. New patients can schedule a complimentary consultation to discuss their specific orthodontic needs and available treatment options. Patients seeking orthodontic services in Richmond and surrounding areas can access care at any of the four Spencer Dental & Braces locations. Treatment recommendations vary based on individual patient age, dental development, and clinical assessment. Weekend availability and online booking may help accommodate scheduling preferences, though specific treatment approaches and timelines depend on each patient's orthodontic condition.
Treatments offered
Who They Treat
Spencer Dental & Braces provides orthodontic treatment for the following age groups:
Orthodontists at this office
Dr. NICOLE KIM --, D.M.D., M.S.D.
NPI verified · no bio or photo on file
Insurance accepted
22 plans listedWhat patients say
Latest review 2 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
Reviews about braces treatment frequently mention low fees and manageable payment plans as a key reason families choose Spencer Dental & Braces, with the treatment coordinator often singled out for helping guide new patients through the process. A few reviews describe a longer-than-expected treatment timeline or inconsistent staffing during a mid-treatment change, though most describe satisfaction with the outcome.
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| Nov 2023 | 0 |
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| Jan 2024 | 0 |
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| Jul 2024 | 0 |
| Aug 2024 | 6 |
| Sep 2024 | 26 |
| Oct 2024 | 18 |
| Nov 2024 | 6 |
| Dec 2024 | 9 |
| Jan 2025 | 9 |
| Feb 2025 | 17 |
| Mar 2025 | 9 |
| Apr 2025 | 18 |
| May 2025 | 18 |
| Jun 2025 | 15 |
| Jul 2025 | 19 |
| Aug 2025 | 22 |
| Sep 2025 | 19 |
| Oct 2025 | 67 |
| Nov 2025 | 65 |
| Dec 2025 | 30 |
| Jan 2026 | 29 |
| Feb 2026 | 15 |
| Mar 2026 | 18 |
| Apr 2026 | 15 |
| May 2026 | 7 |
| Jun 2026 | 11 |
| Jul 2026 | 16 |
| Aug 2026 | 13 |
| Sep 2026 | 3 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 55 | 7 |
| Scheduling & wait times | 9 | 24 |
| The dentist | 28 | 3 |
| Great with kids | 25 | 2 |
| Clear explanations | 13 | 1 |
| Responsiveness | 3 | 12 |
| Cost, insurance & financing | 13 | 0 |
| Gentle, comfortable care | 8 | 2 |
Recent reviews from Google
0/10 WOULD NOT RECOMMEND!! WAIT TIMES VERY LONG EVERY TIME I COME! DO NOT COME TO THIS DENTIST UNLESS YOU PLAN ON SITTING IN THE WAITING ROOM FOR 45 MINUTES!!
Make the appointment just to say if you don’t confirm prior to they cancel. This is weird because a persons phone can be cut off between that time with no way to reach the client just for them to show up and not be seen. This is the same old kool smiles BS just with a bandaid cover name change.
The facility is disgusting. There's boogers on the wall in the X-ray room. The filling I got there lasted less than 3 months before I had to find another dentist to fix it properly. You get your initial exam in a room full of other patients, which was super weird. I'm never going back.
Shaziah was the DA that assisted with my child, so welcoming even gave her a big hug after she got done, well mannered young lady and very sweet. Dr. A made her experience so great she is great with kids both of them.
Dentist did an extremely cursory exam and entirely dismissed the massive holes in my teeth causing me pain, where my teeth are actually crumbling. Treated me like I don't know anything about my own mouth, and was extremely unprofessional. The office is also dirty and badly taken care off. Would not recommend.
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