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Accepting new patients

Spencer Dental & Braces

Spencer Dental & Braces provides orthodontic care in Richmond, VA, serving children, teens, and adults across four locations in the area.

3824 Mechanicsville Tpke, Richmond, VA 23223
4.2(820 reviews)
Call Now(804) 825-2676Book OnlineWebsiteDirections

About Spencer Dental & Braces

Low-cost braces and payment plans draw families in, with the treatment coordinator often singled out for easing kids into treatment, though long waits are a frequent complaint.

Spencer Dental & Braces is a general dental practice that also offers traditional braces and early orthodontic treatment, and braces make up a large share of what reviews discuss here. Families frequently mention low fees and manageable monthly payment plans as a reason for choosing the office, and many describe staff as gentle and patient with young children, including a few notes about accommodating kids with special needs. Dr. Herrera is repeatedly credited for explaining treatment clearly and putting anxious patients at ease. At the same time, a substantial number of reviews describe long waits well past scheduled appointment times and difficulty reaching the office by phone.

Summary of 209 patient reviews, September 2024–September 2026, updated September 2026

Spencer Dental & Braces provides orthodontic care in Richmond, VA, serving children, teens, and adults across four locations in the area.

The practice offers early treatment to address developing dental issues in younger patients before they require more extensive intervention. The practice operates with weekend hours and offers online booking for appointment scheduling. Staff members speak both English and Spanish to accommodate a diverse patient base. With 820 Google reviews and a 4.2 rating, the practice maintains an established presence in the Richmond community. Spencer Dental & Braces accepts most major dental insurance plans and participates in Medicaid programs. The practice provides multiple payment options, including in-house financing, CareCredit, and structured payment plans to help patients manage treatment costs. New patients can schedule a complimentary consultation to discuss their specific orthodontic needs and available treatment options. Patients seeking orthodontic services in Richmond and surrounding areas can access care at any of the four Spencer Dental & Braces locations. Treatment recommendations vary based on individual patient age, dental development, and clinical assessment. Weekend availability and online booking may help accommodate scheduling preferences, though specific treatment approaches and timelines depend on each patient's orthodontic condition.

Treatments offered

Early TreatmentEarly TreatmentTraditional BracesTraditional Braces
GuidesAdult braces cost guide →Teen braces cost guide →Braces cost for kids →

Who They Treat

Spencer Dental & Braces provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Orthodontists at this office

provider
headshot

Dr. NICOLE KIM --, D.M.D., M.S.D.

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

22 plans listed
ADI/DentaquestAetnaBlue Cross Blue ShieldCarecreditCareingtonCHIP (Children's Health)CignaDelta Dental
Spencer Dental & Braces accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 2 weeks ago

What patients praise

  • Reviews often point to low fees and affordable monthly payment plans for braces as a major draw.
  • The treatment coordinator is repeatedly credited with making families feel welcomed and guiding them through the braces process.
  • Dr. Herrera is described as explaining each step of treatment and helping anxious patients feel at ease.

Things to know

  • A number of reviews describe long waits, sometimes exceeding an hour or two past the scheduled appointment time, along with appointments cancelled without notice.
  • Several reviews mention difficulty reaching the office by phone and inconsistent follow-up after visits.

Who it suits

  • Families with young children
  • Cost-conscious families seeking braces
  • Families with several kids in treatment at once

Doctors patients mention

  • Dr. Herrera · 33 reviews

Orthodontic care in reviews

Reviews about braces treatment frequently mention low fees and manageable payment plans as a key reason families choose Spencer Dental & Braces, with the treatment coordinator often singled out for helping guide new patients through the process. A few reviews describe a longer-than-expected treatment timeline or inconsistent staffing during a mid-treatment change, though most describe satisfaction with the outcome.

Last 90 days
33 reviews
averaging 3.9★
Last 12 months
290 reviews
averaging 4.4★
Owner replies
86% of reviews
typically within 18 days
Reviews per month
67
Oct 2023Sep 2026
Reviews per month
Oct 20230
Nov 20230
Dec 20230
Jan 20240
Feb 20240
Mar 20240
Apr 20240
May 20240
Jun 20240
Jul 20240
Aug 20246
Sep 202426
Oct 202418
Nov 20246
Dec 20249
Jan 20259
Feb 202517
Mar 20259
Apr 202518
May 202518
Jun 202515
Jul 202519
Aug 202522
Sep 202519
Oct 202567
Nov 202565
Dec 202530
Jan 202629
Feb 202615
Mar 202618
Apr 202615
May 20267
Jun 202611
Jul 202616
Aug 202613
Sep 20263
Average rating by year
  • 20244.0
  • 20254.4
  • 20264.1
1★5★
Treatments patients mention
  • Braces52
  • Early (phase 1) treatment8
What patients talk about
PraiseCriticism
  • Friendly staff55 / 7
  • Scheduling & wait times9 / 24
  • The dentist28 / 3
  • Great with kids25 / 2
  • Clear explanations13 / 1
  • Responsiveness3 / 12
  • Cost, insurance & financing13
  • Gentle, comfortable care8 / 2
What patients talk about
ThemePraiseCriticism
Friendly staff557
Scheduling & wait times924
The dentist283
Great with kids252
Clear explanations131
Responsiveness312
Cost, insurance & financing130
Gentle, comfortable care82

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Recent reviews from Google

4.2
820 reviews
shakeira christian
shakeira christian
2 months ago
“

0/10 WOULD NOT RECOMMEND!! WAIT TIMES VERY LONG EVERY TIME I COME! DO NOT COME TO THIS DENTIST UNLESS YOU PLAN ON SITTING IN THE WAITING ROOM FOR 45 MINUTES!!

Review from Google

Kee Kee
Kee Kee
2 months ago
“

Make the appointment just to say if you don’t confirm prior to they cancel. This is weird because a persons phone can be cut off between that time with no way to reach the client just for them to show up and not be seen. This is the same old kool smiles BS just with a bandaid cover name change.

Review from Google

Gerry Vanlandingham
Gerry Vanlandingham
3 months ago
“

The facility is disgusting. There's boogers on the wall in the X-ray room. The filling I got there lasted less than 3 months before I had to find another dentist to fix it properly. You get your initial exam in a room full of other patients, which was super weird. I'm never going back.

Review from Google

Lion Queen
Lion Queen
3 months ago
“

Shaziah was the DA that assisted with my child, so welcoming even gave her a big hug after she got done, well mannered young lady and very sweet. Dr. A made her experience so great she is great with kids both of them.

Review from Google

Maddie Biscotti
Maddie Biscotti
4 months ago
“

Dentist did an extremely cursory exam and entirely dismissed the massive holes in my teeth causing me pain, where my teeth are actually crumbling. Treated me like I don't know anything about my own mouth, and was extremely unprofessional. The office is also dirty and badly taken care off. Would not recommend.

Review from Google

Read all 820 reviews on Google →

Questions about this practice

What orthodontic treatments does Spencer Dental & Braces offer?+
Spencer Dental & Braces offers: Early Treatment, Traditional Braces.
Does Spencer Dental & Braces accept dental insurance?+
Spencer Dental & Braces accepts ADI/Dentaquest, Aetna, Blue Cross Blue Shield, Carecredit, Careington, and others.
Does Spencer Dental & Braces offer free consultations?+
Yes, Spencer Dental & Braces offers a free initial orthodontic consultation. Call (804) 825-2676 or book online to schedule.
Is Spencer Dental & Braces accepting new patients?+
Spencer Dental & Braces is currently welcoming new patients in Richmond, VA. Call (804) 825-2676 or book online to schedule.
Where is Spencer Dental & Braces located?+
Spencer Dental & Braces is located at 3824 Mechanicsville Tpke. Get directions: https://maps.google.com/?cid=16341222366928097384&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Spencer Dental & Braces?+
Spencer Dental & Braces office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat 9:00 AM–2:00 PM, Sun Closed–Closed.
Does Spencer Dental & Braces offer payment plans?+
Yes, Spencer Dental & Braces offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Spencer Dental & Braces?+
Spencer Dental & Braces is staffed by Dr. NICOLE KIM --.
What is the patient rating for Spencer Dental & Braces?+
Spencer Dental & Braces has a 4.2-star rating based on 820 patient reviews on Google.
How long has Spencer Dental & Braces been in practice?+
Spencer Dental & Braces has been providing orthodontic care since 2002, serving the Richmond, VA community for over 24 years.

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Research with AI

ChatGPTPerplexityClaude
3824 Mechanicsville Tpke
Richmond, VA 23223
Get Directions
(804) 825-2676
spencerdentalgroup.com/locations/richmond-va
Book Online
contactspencer@spencerdentalgroup.com
Open in Google Maps
Accepting new patients
Est. 2002
Free Consultation
Payment Plans Available
In-House Financing
Weekend Hours
Online Booking Available
Emergency Hours Available(866) 842-2131

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
Sat9:00 AM – 2:00 PM
SunClosed

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