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Spencer Dental & Braces provides orthodontic care in Norfolk, VA, serving children, teens, and adults across four locations in the region.
About Spencer Dental & Braces
This office treats an unusually high number of young children with braces and early treatment, though tightening appointments are frequently rescheduled or cancelled.
Spencer Dental & Braces is a general dental practice that also offers traditional braces and early orthodontic treatment, and many of the families reviewing it bring toddlers or young children in for both routine dental care and braces work. Staff are often noted for being gentle with anxious kids and children with special needs, and some parents describe a noticeable improvement in their child's smile after treatment. At the same time, many reviews mention long waits, repeated cancellations of tightening appointments, and trouble reaching the office by phone.
Summary of 207 patient reviews, January 2025–September 2026, updated September 2026
Spencer Dental & Braces provides orthodontic care in Norfolk, VA, serving children, teens, and adults across four locations in the region.
The practice offers early treatment for younger patients, addressing developing alignment and bite concerns before they become more complex. The team at Spencer Dental & Braces accepts a broad range of insurance plans, including Medicaid, and provides multiple financing options to accommodate different budgets. Patients can choose from CareCredit, in-house financing, or flexible payment plans. Free consultations are available for those evaluating their orthodontic options. Spanish-speaking services are available to support the area's diverse patient population. The practice operates with weekend hours, and patients can schedule appointments through an online booking system. With 805 Google reviews and a 3.6 rating, the practice has served a substantial number of patients throughout the Norfolk area. Spencer Dental & Braces maintains multiple locations to serve families across the region. Whether a patient is considering early intervention for a child or seeking treatment as an adult, the practice offers initial assessments at no charge. Specific treatment recommendations depend on individual clinical needs and diagnostic findings.
Treatments offered
Who They Treat
Spencer Dental & Braces provides orthodontic treatment for the following age groups:
Orthodontists at this office
Dr. NANDAN BUCH, DDS MPH
NPI verified · no bio or photo on file
Dr. GAVIN-RAE O'NEIL DONALDSON --, D.D.S.
NPI verified · no bio or photo on file
Dr. AYMAN SULIMAN
NPI verified · no bio or photo on file
Insurance accepted
22 plans listedWhat patients say
Latest review 7 weeks ago
What patients praise
Things to know
Who it suits
Orthodontic care in reviews
Reviews describing orthodontic treatment often mention tightening appointments being cancelled or delayed for months at a time, and one case where braces were redone at no extra cost after the patient was unhappy with the initial result.
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| Jan 2026 | 25 |
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| Sep 2026 | 12 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 48 | 14 |
| Scheduling & wait times | 7 | 44 |
| The dentist | 20 | 11 |
| Great with kids | 21 | 7 |
| Responsiveness | 2 | 18 |
| Gentle, comfortable care | 14 | 4 |
| Clear explanations | 6 | 5 |
| Cost, insurance & financing | 3 | 8 |
Recent reviews from Google
I had my wisdom tooth removed on September 4th. The Dr. and his assistant was excellent. The procedure was very quick. I didn't feel any discomfort during the extraction of my wisdom tooth other than the numbing process. Thanks Spencer Dental&Braces.
Love this place. This is a huge dentist office located in Janaf area . I have had pain on the left side of my mouth for A while now. I was able to get x-rays, and see the Root cause of my problems . Staff was awesome , Highly recommended
Did a procedure with this company …they didn’t send my information to my insurance company …and it’s been 3 months …if they don’t send it within a year I will be forced to pay full price even though I have and gave them my insurance information …my insurance company has reached out to them ..they don’t respond ..I have left 3 messages for them to call me back within the last 2 weeks and they have yet to call me …I have been calling numerous times because they still haven’t followed up with me …and the Janaf location won’t even pick up for the people transferring me to them …they don’t call back Even if you leave a number ..they don’t pick up at all…and they don’t follow up with your procedure …two weeks no call back no pick up nothing …this is starting to feel like a scam and if I gotta pay cause they refuse to send my information off to my insurance company …I will bring the news up there …let alone after doing my surgery with them …they kept calling me to make a appointment for the same procedure they already did with me …doesn’t make no sense at alll…then tell me my number ain’t on file but I had to give them all my information for me to even do a surgery with them and they are calling me to rebook a surgery already done ….literallly they don’t make sense and if that’s how they move all there records are prolly messed up …the worse. ….follow up to the response since cant respond up to the reply …I called that number the same day I made this review I put in a complaint and left my 4th message for them to call me back ..they know what’s wrong but they can’t get in touch with the office to fix it …I still have no call back from me calling for weeks and leaving numerous messages to be called back…WHY DONT YALLL JUST CALLL ME BACK LIKE YOU GUYS SAID WOULD HAPPEN SINCE YALL NOT HELPNY NO MATTER WHAT NUMBER I CALL FROM YALLL …literallly it’s so ignorant “Matthew Robles” look my name up and callll cause I’m tired of tryna force y’all to do yall job or help fix it
Spencer Dental at Janaf was exceptional! Staff was professional and courteous. They had me in and out in a breeze. The dentist explained the procedure every step of the way and Shawn demonstrated attentiveness, empathy and sensitivity to the pain and discomfort I was experiencing. Thank you for a job well done!
The orthodontist department is ALWAYS cancelling my daughter's appointment. She hasn't had her braces tightened in months. They do this often. Every time we make an appointment. They cancel. They're ridiculous.
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