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  2. /Virginia
  3. /Norfolk Orthodontists
  4. /Spencer Dental & Braces
Accepting new patients

Spencer Dental & Braces

Spencer Dental & Braces provides orthodontic care in Norfolk, VA, serving children, teens, and adults across four locations in the region.

5900 E Virginia Beach Blvd, Norfolk, VA 23502
3.6(805 reviews)
Call Now(757) 244-9734Book OnlineWebsiteDirections

About Spencer Dental & Braces

This office treats an unusually high number of young children with braces and early treatment, though tightening appointments are frequently rescheduled or cancelled.

Spencer Dental & Braces is a general dental practice that also offers traditional braces and early orthodontic treatment, and many of the families reviewing it bring toddlers or young children in for both routine dental care and braces work. Staff are often noted for being gentle with anxious kids and children with special needs, and some parents describe a noticeable improvement in their child's smile after treatment. At the same time, many reviews mention long waits, repeated cancellations of tightening appointments, and trouble reaching the office by phone.

Summary of 207 patient reviews, January 2025–September 2026, updated September 2026

Spencer Dental & Braces provides orthodontic care in Norfolk, VA, serving children, teens, and adults across four locations in the region.

The practice offers early treatment for younger patients, addressing developing alignment and bite concerns before they become more complex. The team at Spencer Dental & Braces accepts a broad range of insurance plans, including Medicaid, and provides multiple financing options to accommodate different budgets. Patients can choose from CareCredit, in-house financing, or flexible payment plans. Free consultations are available for those evaluating their orthodontic options. Spanish-speaking services are available to support the area's diverse patient population. The practice operates with weekend hours, and patients can schedule appointments through an online booking system. With 805 Google reviews and a 3.6 rating, the practice has served a substantial number of patients throughout the Norfolk area. Spencer Dental & Braces maintains multiple locations to serve families across the region. Whether a patient is considering early intervention for a child or seeking treatment as an adult, the practice offers initial assessments at no charge. Specific treatment recommendations depend on individual clinical needs and diagnostic findings.

Treatments offered

Early TreatmentEarly TreatmentTraditional BracesTraditional Braces
GuidesAdult braces cost guide →Teen braces cost guide →Braces cost for kids →

Who They Treat

Spencer Dental & Braces provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Orthodontists at this office

provider
headshot

Dr. NANDAN BUCH, DDS MPH

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients9 yrs experience
provider
headshot

Dr. GAVIN-RAE O'NEIL DONALDSON --, D.D.S.

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients14 yrs experience
provider
headshot

Dr. AYMAN SULIMAN

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients7 yrs experience

Insurance accepted

22 plans listed
ADI/DentaquestAetnaBlue Cross Blue ShieldCarecreditCareingtonCHIP (Children's Health)CignaDelta Dental
Spencer Dental & Braces accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 7 weeks ago

What patients praise

  • Staff are often described as gentle and patient with toddlers, anxious children, and kids with special needs.
  • Several reviewers report a noticeable improvement in their child's smile after braces or cleanings.
  • The practice sees a large volume of young children for both general dental visits and braces treatment.

Things to know

  • Many reviews describe repeated cancellations and long delays in scheduling braces tightening and other follow-up appointments.
  • Some reviews mention difficulty reaching the office by phone, with calls routed to an outside call center that often goes unanswered.

Who it suits

  • Families with young children in ongoing treatment

Orthodontic care in reviews

Reviews describing orthodontic treatment often mention tightening appointments being cancelled or delayed for months at a time, and one case where braces were redone at no extra cost after the patient was unhappy with the initial result.

Last 90 days
61 reviews
averaging 3.5★
Last 12 months
300 reviews
averaging 3.9★
Owner replies
98% of reviews
typically within 21 days
Reviews per month
61
Oct 2023Sep 2026
Reviews per month
Oct 20230
Nov 20230
Dec 20230
Jan 20240
Feb 20240
Mar 20240
Apr 20240
May 20240
Jun 20240
Jul 20240
Aug 20240
Sep 20240
Oct 20240
Nov 20240
Dec 20240
Jan 202518
Feb 202520
Mar 202525
Apr 202522
May 202520
Jun 202527
Jul 202519
Aug 202523
Sep 202529
Oct 202537
Nov 202524
Dec 202523
Jan 202625
Feb 202661
Mar 202618
Apr 202618
May 202615
Jun 202617
Jul 202617
Aug 202630
Sep 202612
Average rating by year
  • 20254.0
  • 20263.8
1★5★
Treatments patients mention
  • Braces15
  • Retainers3
What patients talk about
PraiseCriticism
  • Friendly staff48 / 14
  • Scheduling & wait times7 / 44
  • The dentist20 / 11
  • Great with kids21 / 7
  • Responsiveness2 / 18
  • Gentle, comfortable care14 / 4
  • Clear explanations6 / 5
  • Cost, insurance & financing3 / 8
What patients talk about
ThemePraiseCriticism
Friendly staff4814
Scheduling & wait times744
The dentist2011
Great with kids217
Responsiveness218
Gentle, comfortable care144
Clear explanations65
Cost, insurance & financing38

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Recent reviews from Google

3.6
805 reviews
S. McLean
S. McLean
2 weeks ago
“

I had my wisdom tooth removed on September 4th. The Dr. and his assistant was excellent. The procedure was very quick. I didn't feel any discomfort during the extraction of my wisdom tooth other than the numbing process. Thanks Spencer Dental&Braces.

Review from Google

zachary corsner
zachary corsner
2 weeks ago
“

Love this place. This is a huge dentist office located in Janaf area . I have had pain on the left side of my mouth for A while now. I was able to get x-rays, and see the Root cause of my problems . Staff was awesome , Highly recommended

Review from Google

Urda Rebel
Urda Rebel
Edited 3 weeks ago
“

Did a procedure with this company …they didn’t send my information to my insurance company …and it’s been 3 months …if they don’t send it within a year I will be forced to pay full price even though I have and gave them my insurance information …my insurance company has reached out to them ..they don’t respond ..I have left 3 messages for them to call me back within the last 2 weeks and they have yet to call me …I have been calling numerous times because they still haven’t followed up with me …and the Janaf location won’t even pick up for the people transferring me to them …they don’t call back Even if you leave a number ..they don’t pick up at all…and they don’t follow up with your procedure …two weeks no call back no pick up nothing …this is starting to feel like a scam and if I gotta pay cause they refuse to send my information off to my insurance company …I will bring the news up there …let alone after doing my surgery with them …they kept calling me to make a appointment for the same procedure they already did with me …doesn’t make no sense at alll…then tell me my number ain’t on file but I had to give them all my information for me to even do a surgery with them and they are calling me to rebook a surgery already done ….literallly they don’t make sense and if that’s how they move all there records are prolly messed up …the worse. ….follow up to the response since cant respond up to the reply …I called that number the same day I made this review I put in a complaint and left my 4th message for them to call me back ..they know what’s wrong but they can’t get in touch with the office to fix it …I still have no call back from me calling for weeks and leaving numerous messages to be called back…WHY DONT YALLL JUST CALLL ME BACK LIKE YOU GUYS SAID WOULD HAPPEN SINCE YALL NOT HELPNY NO MATTER WHAT NUMBER I CALL FROM YALLL …literallly it’s so ignorant “Matthew Robles” look my name up and callll cause I’m tired of tryna force y’all to do yall job or help fix it

Review from Google

Nicole Rountree
Nicole Rountree
4 weeks ago
“

Spencer Dental at Janaf was exceptional! Staff was professional and courteous. They had me in and out in a breeze. The dentist explained the procedure every step of the way and Shawn demonstrated attentiveness, empathy and sensitivity to the pain and discomfort I was experiencing. Thank you for a job well done!

Review from Google

Nailah Aisha
Nailah Aisha
a month ago
“

The orthodontist department is ALWAYS cancelling my daughter's appointment. She hasn't had her braces tightened in months. They do this often. Every time we make an appointment. They cancel. They're ridiculous.

Review from Google

Read all 805 reviews on Google →

Questions about this practice

What orthodontic treatments does Spencer Dental & Braces offer?+
Spencer Dental & Braces offers: Early Treatment, Traditional Braces.
Does Spencer Dental & Braces accept dental insurance?+
Spencer Dental & Braces accepts ADI/Dentaquest, Aetna, Blue Cross Blue Shield, Carecredit, Careington, and others.
Does Spencer Dental & Braces offer free consultations?+
Yes, Spencer Dental & Braces offers a free initial orthodontic consultation. Call (757) 244-9734 or book online to schedule.
Is Spencer Dental & Braces accepting new patients?+
Spencer Dental & Braces is currently welcoming new patients in Norfolk, VA. Call (757) 244-9734 or book online to schedule.
Where is Spencer Dental & Braces located?+
Spencer Dental & Braces is located at 5900 E Virginia Beach Blvd. Get directions: https://maps.google.com/?cid=16451485615882413708&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Spencer Dental & Braces?+
Spencer Dental & Braces office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat 9:00 AM–2:00 PM, Sun Closed–Closed.
Does Spencer Dental & Braces offer payment plans?+
Yes, Spencer Dental & Braces offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Spencer Dental & Braces?+
Spencer Dental & Braces is staffed by Dr. NANDAN BUCH, Dr. GAVIN-RAE O'NEIL DONALDSON --, Dr. AYMAN SULIMAN.
What is the patient rating for Spencer Dental & Braces?+
Spencer Dental & Braces has a 3.6-star rating based on 805 patient reviews on Google.
How long has Spencer Dental & Braces been in practice?+
Spencer Dental & Braces has been providing orthodontic care since 2002, serving the Norfolk, VA community for over 24 years.

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Research with AI

ChatGPTPerplexityClaude
5900 E Virginia Beach Blvd
Norfolk, VA 23502
Get Directions
(757) 244-9734
spencerdentalgroup.com/locations/norfolk-va
Book Online
contactspencer@spencerdentalgroup.com
Open in Google Maps
Accepting new patients
Est. 2002
Free Consultation
Payment Plans Available
In-House Financing
Weekend Hours
Online Booking Available
Emergency Hours Available(866) 842-2131

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
Sat9:00 AM – 2:00 PM
SunClosed

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