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Cortland Dental & Braces
Cortland Dental & Braces is a family dental practice in Springfield, MA offering general dentistry, children's dentistry, orthodontics, and oral surgery for patients of all ages.
1070 St James Ave, Springfield, MA 01104
4.1(461 reviews)
About Cortland Dental & Braces
Handling multiple kids in braces at once, including special-needs and anxious children, comes up again and again in reviews of this practice.
Cortland Dental & Braces is a general dental practice that also treats patients with traditional braces and early treatment. Reviews frequently mention staff calming crying or nervous children and accommodating autistic or special-needs kids during appointments, and several families describe bringing multiple children through braces treatment together. Long waits and scheduling mishaps come up often, though, including overbooked appointments and cancellations without notice.
Summary of 202 patient reviews, December 2021–September 2026, updated September 2026
Cortland Dental & Braces is a family dental practice in Springfield, MA offering general dentistry, children's dentistry, orthodontics, and oral surgery for patients of all ages.
They accept Medicaid and most commercial insurance plans, and emphasize accessibility through flexible scheduling, multiple payment options, and a kid-focused approach to care.
Treatments offered
Early TreatmentTraditional Braces
Who They Treat
Cortland Dental & Braces provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Orthodontists at this office
provider
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Dr. Sabina Malla
NPI verified · no bio or photo on file
Lead OrthodontistAccepting New Patients
provider
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Dr. Yang Yu
NPI verified · no bio or photo on file
Accepting New Patients
provider
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Dr. Laila Uddin
NPI verified · no bio or photo on file
Accepting New Patients
provider
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Rushil
NPI verified · no bio or photo on file
Accepting New Patients
provider
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Dr. Jeffrey Guay, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
19 plans listedADI/DentaquestAetnaBlue Cross Blue ShieldCareingtonCHIP (Children's Health)CignaCmsp Administered By UnicareDelta Dental
Cortland Dental & Braces accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 7 weeks ago
What patients praise
- Reviews often describe staff calming anxious, crying, or special-needs children during visits.
- Several families mention having multiple kids in braces treatment at the same time here.
- The doctors are often credited with explaining treatment plans and elastics or bracket care before starting.
Things to know
- Many reviews describe long waits, sometimes over an hour, along with overbooked schedules and appointments cancelled or rescheduled without notice.
- A number of reviews report difficulty reaching the office by phone and unreturned calls about follow-up issues.
Who it suits
- Families with several kids in treatment
- Anxious or nervous patients
Doctors patients mention
- Dr. Jeffrey Guay · 3 reviews
- Dr. Moe · 5 reviews
- Dr. Dev · 3 reviews
Orthodontic care in reviews
Reviews of the braces treatment mention multiple children going through orthodontic care simultaneously, monthly band color changes, and orthodontists explaining elastics care and treatment steps beforehand, with some soreness after tightening described as short-lived. A few reviews also mention braces removal appointments being rescheduled without notice.
- Last 90 days
- 40 reviews
- averaging 4.0★
- Last 12 months
- 173 reviews
- averaging 4.3★
- Owner replies
- 88% of reviews
23
Oct 2023Sep 2026
| Oct 2023 | 2 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 0 |
| Jan 2024 | 3 |
| Feb 2024 | 1 |
| Mar 2024 | 1 |
| Apr 2024 | 1 |
| May 2024 | 15 |
| Jun 2024 | 15 |
| Jul 2024 | 13 |
| Aug 2024 | 23 |
| Sep 2024 | 15 |
| Oct 2024 | 16 |
| Nov 2024 | 21 |
| Dec 2024 | 22 |
| Jan 2025 | 10 |
| Feb 2025 | 16 |
| Mar 2025 | 13 |
| Apr 2025 | 12 |
| May 2025 | 15 |
| Jun 2025 | 19 |
| Jul 2025 | 12 |
| Aug 2025 | 19 |
| Sep 2025 | 17 |
| Oct 2025 | 17 |
| Nov 2025 | 12 |
| Dec 2025 | 12 |
| Jan 2026 | 20 |
| Feb 2026 | 8 |
| Mar 2026 | 10 |
| Apr 2026 | 22 |
| May 2026 | 14 |
| Jun 2026 | 15 |
| Jul 2026 | 22 |
| Aug 2026 | 10 |
| Sep 2026 | 5 |
- 5★356
- 4★25
- 3★13
- 2★15
- 1★91
- 20194.0
- 20202.8
- 20212.7
- 20222.9
- 20231.9
- 20244.0
- 20254.4
- 20264.3
1★5★
- Braces15
- Early (phase 1) treatment4
PraiseCriticism
- Friendly staff67 / 14
- The dentist41 / 8
- Scheduling & wait times7 / 36
- Great with kids31 / 8
- Gentle, comfortable care31 / 5
- Responsiveness3 / 13
- Clear explanations10 / 2
- Office & technology3 / 9
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 67 | 14 |
| The dentist | 41 | 8 |
| Scheduling & wait times | 7 | 36 |
| Great with kids | 31 | 8 |
| Gentle, comfortable care | 31 | 5 |
| Responsiveness | 3 | 13 |
| Clear explanations | 10 | 2 |
| Office & technology | 3 | 9 |
Recent reviews from Google
4.1
461 reviews
Jenifer Jusino
a month ago
My son was seen for cleaning and check up. Everything was smooth. Staff was very welcoming and friendly. Would definitely recommend.
Erika Gonzalez-Banks
Edited a month ago
I had a visit 12/22 I arrived at an appointment at the wrong time they were able to find me fast opening in the same hour ! I received the best cleaning with the funniest , open , comforting staff EVERYONE was amazing 5 stars ! From the front desk to the dental dentist . The best part was the easy going calm dentist ALEX as well and a younger lady staff who made me laugh and feel comfortable with some dental history findings ! They explained to me everything easily and unjudgemental or forced !!!! Have been coming there since 8 I am 22 so definitely will be a family long term dental. ……. coming back up date : 7/29/26 totally rude and impatient front office people!!!! , the main dentist are always being rushed around and busy I have a major root canal screening referral that was never handled properly between offices in a year span I’ve been coming To the office since 7 years old and the random 2026 organization in this office is trash 🚮 at this point .
Iliana
2 months ago
Alex was excellent. His service was gentle; he ensured nothing felt painful or uncomfortable. He had positive attitude and provided great results !!!
Christina Sidebottom
Edited 3 months ago
Friendly staff. The oral surgeon was quick and nice! Everyone has been such a big help and willing to take things slow. Also great with my kids.
Neysa
3 months ago
Great experience! I was nervous but everyone was super friendly and nice. I appreciate Alex for his kindness and for taking my concerns seriously.
Questions about this practice
What orthodontic treatments does Cortland Dental & Braces offer?
Cortland Dental & Braces offers: Early Treatment, Traditional Braces.
Does Cortland Dental & Braces accept dental insurance?
Cortland Dental & Braces accepts ADI/Dentaquest, Aetna, Blue Cross Blue Shield, Careington, CHIP (Children's Health), and others.
Does Cortland Dental & Braces offer free consultations?
Yes, Cortland Dental & Braces offers a free initial orthodontic consultation. Call (413) 798-8365 or book online to schedule.
Is Cortland Dental & Braces accepting new patients?
Cortland Dental & Braces is currently welcoming new patients in Springfield, MA. Call (413) 798-8365 or book online to schedule.
Where is Cortland Dental & Braces located?
Cortland Dental & Braces is located at 1070 St James Ave. Get directions: https://maps.google.com/?cid=7132160101449783312&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Cortland Dental & Braces?
Cortland Dental & Braces office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat 9:00 AM–2:00 PM, Sun Closed–Closed.
Does Cortland Dental & Braces offer payment plans?
Yes, Cortland Dental & Braces offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Cortland Dental & Braces?
Cortland Dental & Braces is staffed by Dr. Sabina Malla, Dr. Yang Yu, Dr. Laila Uddin, Rushil, Dr. Jeffrey Guay.
What is the patient rating for Cortland Dental & Braces?
Cortland Dental & Braces has a 4.1-star rating based on 461 patient reviews on Google.
How long has Cortland Dental & Braces been in practice?
Cortland Dental & Braces has been providing orthodontic care since 2007, serving the Springfield, MA community for over 19 years.
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Research with AI
Accepting new patients
Est. 2007
Free Consultation
Payment Plans Available
Weekend Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
Sat9:00 AM – 2:00 PM
SunClosed
- Google reviews synced
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