Ruby Dental & Braces

Probably one of the worst customer service experience i have ever had. I made and an appointment over 6 months ago. Been rescheduled twice. Get a phone call today that they need to reschedule me again because their “call center” over booked. And it’s another 6 month wait. Unless it and emergency so they can charge you $1000 of dollars they don’t care. Look elsewhere. To big of a corporate mindset to even care about there patient.

The staff and the doctors at Ruby Dental so great. Knowledgeable and professional. Their kindness is above imagined. Thank you all .

I didn’t even make it into the office. I called and scheduled a cleaning and check up for 8/2 (today) I had an employee call off so I called to get in for another time at the end of this week or next week. Firstly they didn’t have me under an appointment yet had my child who had not been seen there for 9 years, even though the appointment confirmation showed my name as the patient name, she did some more searching and said she found my appointment but it wasn’t for a cleaning as the hygienist called off, I said well good thing I had an employee call in or I would have left work for no reason. She then said well actually it wouldn’t have been a cleaning even if they were here because we aren’t doing cleanings for adults until next year sometime….what….just the sheer lack of communication and misinformation is enough for me to not want these people in my mouth. Not to mention the lady answering the phones should not be in any type of customer service role…yikes…go elsewhere people.

They are absolutely useless. They have done nothing but milk my insurance for x-rays over and over. Went to try to get some cavities filled and after 5 separate appointments I have yet to get a single one taken care of.

Had scheduled an appointment for Wednesday. Unfortunately, due to issues with call center my appointment was Not an appointment. The front office people were OUTSTANDING 💯 They explained what happened and were able to reschedule me in 2 days 😊🫡 I have had extensive work done and they checked Everything, did a fantastic cleaning and were careful. Highly Recommend. Thank You guys and gals 😁❤️