Topaz Dentistry & Braces

I can't say enough great things about Icela! She was incredibly knowledgeable, patient, and so wonderful with my kids. She took the time to teach them the proper way to brush and floss, something no other dental hygienist had ever done before. She made them feel comfortable, explained everything in a way they could understand. It's clear she genuinely cares about her patients and goes above and beyond. We had such a positive experience, and I highly recommend Icela to anyone looking for a caring and exceptional dental hygienist!

Terrible service from the Dr.Dumbuya very rude, didn’t speak..was loud and unprofessional. Took her 5 min to see my son and moved on to the next patient . I’m only giving 1 star ,because of Olivia she was amazing!.. Dr. Dumbuya needs to reevaluate her mannerism towards patients

Recently had an appt and waited over 1hr and 30 mins with no communication regarding the delay. when asked about the appointment was told the hygienist was missing or couldn’t be found! amh last couple of visits lated about 2/3 hours just for a regular cleaning

Overall customer service seems decent. Only issue is all appointments I have had there have ran behind a minimum of an 1-2 hours. Which I feel should be let known upfront when checking in if they are running behind or around the appointment time if they notice appointments are running behind.

Topaz is affordable, which is definitely a plus, but their customer service really needs improvement. Communication about scheduling is poor, and even after having an appointment, the wait times can be very long. It feels like there’s a lack of organization overall. New management should consider stepping in to bring more structure to the business and possibly invest in some renovations to enhance the overall experience. With a few key changes, this place could reach its full potential.