Augusta Smiles Youth Dentistry

Awesome Experience! My Grandson was Nervous about going but they made him feel so special he lost All fear. Now he wants to go back. Lol 🤣👏🏾👏🏾🙏🏾

The appointment was scheduled for 1PM today. We did not go to the back until 2:30PM. No communication to the patients waiting. There were way too many people in the waiting room with no where to sit down!!!! Not pleased at all.

The staff in the back leads a ton to be desired. Half are rude and half are just rushing. Not to mention the attitude problems and failure to communicate. The ONLY reason we love this office is the girls upfront Kimberly and Noel. They are so friendly, kind and true heaven on earth. They need a raise bc with out them that office would be so uninviting!

Last week, I called regarding our upcoming appointment on July 2nd. The representative told me my daughter actually had an appointment scheduled for today instead. We agreed to keep today's slot and cancel the July 2nd one. Today, my wife took a day off work and pulled my daughter out of daycare to drive her there. Upon arrival, the staff turned them away, stating my daughter couldn't be seen because 6 months hadn't passed since her last visit. If your system or staff knows this rule, why did you schedule the appointment in the first place? Your negligence caused my family to lose a day of work and daycare for absolutely nothing. Untrustworthy scheduling. Total waste of time, money, and effort due to pure incompetence. We will never go back, and I highly recommend everyone avoid using this practice.

Staff made my child feel welcomed and safe and I am so thankful for that! They worked so well together and communicated with me and my child throughout entire visit. This office and staff are amazing and friendly and we will be returning! Thank you Augusta Smiles for taking care of my baby and making sure he got the best treatment today! See yall on the next visit💞