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Allington Dental & Braces
Allington Dental is a family-focused dental practice in Lubbock, TX offering general dentistry, children's dentistry, orthodontics, and oral surgery.
1923 Marsha Sharp Fwy W, Lubbock, TX 79415
4.2(390 reviews)
About Allington Dental & Braces
Braces and early treatment for young children come up often in reviews, with staff noted for keeping kids calm during procedures, though scheduling draws frequent complaints.
Allington Dental & Braces is a general dental practice that also offers traditional braces, clear aligners, early treatment, and retainers, with braces treatment coming up notably often in reviews. Families with several kids in treatment and young children make up a large share of reviewers, and many describe staff who keep nervous kids calm during procedures. Under current doctor Dr. Fenn, reviews mention treatment steps being explained before procedures begin. Scheduling is a recurring concern, with many reviews describing long waits and appointments changed or canceled with little notice.
Summary of 200 patient reviews, April 2021–September 2026, updated September 2026
Allington Dental is a family-focused dental practice in Lubbock, TX offering general dentistry, children's dentistry, orthodontics, and oral surgery.
They specialize in pediatric care while also serving teens and adults, accepting Medicaid and most insurance plans with flexible financing options.
Treatments offered
Who They Treat
Allington Dental & Braces provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Allington Dental & Braces uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Orthodontists at this office
provider
headshot
headshot
Dr. NICOLE KIM --, D.M.D., M.S.D.
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
25 plans listedADI/DentaquestAetnaBlue Cross Blue ShieldCareingtonCHIP (Children's Health)CignaDelta DentalDelta Dental PPO
Allington Dental & Braces accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 6 weeks ago
What patients praise
- Staff are often described as good with kids, keeping young children calm during checkups and procedures.
- Many reviews mention that dental steps and procedures are explained before they start.
- Some reviews note staff calming anxious patients, including during X-rays and other procedures.
Things to know
- Many reviews describe long wait times, sometimes exceeding two hours, along with appointments rescheduled or canceled without notice.
- Some reviews raise billing and insurance concerns, including delayed refunds and treatments recommended that other dentists later found unnecessary.
Who it suits
- Families with young children
- Families with several kids in treatment at once
- Adults considering treatment
Doctors patients mention
- Dr. Fenn · 3 reviews
Orthodontic care in reviews
Reviews describing braces treatment mention wires poking or repeatedly coming loose and note that patients were not always seen monthly as expected, sometimes going two to four months between visits. A few reviews also describe turnover among orthodontists during a multi-year course of treatment.
- Last 90 days
- 24 reviews
- averaging 4.7★
- Last 12 months
- 126 reviews
- averaging 4.4★
- Owner replies
- 93% of reviews
26
Oct 2023Sep 2026
| Oct 2023 | 3 |
|---|---|
| Nov 2023 | 1 |
| Dec 2023 | 0 |
| Jan 2024 | 1 |
| Feb 2024 | 2 |
| Mar 2024 | 8 |
| Apr 2024 | 0 |
| May 2024 | 6 |
| Jun 2024 | 26 |
| Jul 2024 | 8 |
| Aug 2024 | 8 |
| Sep 2024 | 14 |
| Oct 2024 | 11 |
| Nov 2024 | 13 |
| Dec 2024 | 10 |
| Jan 2025 | 8 |
| Feb 2025 | 4 |
| Mar 2025 | 8 |
| Apr 2025 | 8 |
| May 2025 | 11 |
| Jun 2025 | 5 |
| Jul 2025 | 17 |
| Aug 2025 | 14 |
| Sep 2025 | 10 |
| Oct 2025 | 16 |
| Nov 2025 | 6 |
| Dec 2025 | 10 |
| Jan 2026 | 14 |
| Feb 2026 | 17 |
| Mar 2026 | 13 |
| Apr 2026 | 9 |
| May 2026 | 5 |
| Jun 2026 | 11 |
| Jul 2026 | 9 |
| Aug 2026 | 9 |
| Sep 2026 | 5 |
- 5★320
- 4★24
- 3★16
- 2★10
- 1★59
- 20194.9
- 20202.6
- 20211.7
- 20221.0
- 20233.7
- 20244.2
- 20254.2
- 20264.4
1★5★
- Braces18
- Early (phase 1) treatment3
PraiseCriticism
- Friendly staff37 / 16
- Scheduling & wait times8 / 35
- Great with kids27 / 10
- The dentist20 / 11
- Gentle, comfortable care16 / 6
- Cost, insurance & financing4 / 12
- Clear explanations13
- Responsiveness0 / 12
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 37 | 16 |
| Scheduling & wait times | 8 | 35 |
| Great with kids | 27 | 10 |
| The dentist | 20 | 11 |
| Gentle, comfortable care | 16 | 6 |
| Cost, insurance & financing | 4 | 12 |
| Clear explanations | 13 | 0 |
| Responsiveness | 0 | 12 |
Recent reviews from Google
4.2
390 reviews
Maria Acuña
3 weeks ago
Very kind and professional! They make my kids feel safe and comfortable when they do work on their teeth. Love the staff! They answer my questions and I feel good and reassure that my kids are being taken care of.
javianna haynes
Edited a month ago
Medicated was charge $161.00 for no reason. My son Joseph was there for a cleaning Medicated didn't pay for cleaning instead of them letting me know that, they took x rays and we were there over an hour for what? There was no reason for x rays if they wasn't allowed to do any work they scammed Medicated and wasted me and my son's time. I will definitely be reporting them to Medicated for fraud 😤
Tim Davis
a month ago
Very nice folks at this office. Prices with my insurance are extremely reasonable. No complaints from this patient!
marcos perez
2 months ago
Everyone was very kind and helpful. They make you feel very comfortable and the staff is very supportive and friendly
Jessica Powell
2 months ago
Every single person in this building is an absolute sweetie pie. They are also very good at what they do. I havent been to a dentist in 16 years and no one made me feel terrible about it. They were honest, not mean. Highly recommend!
Questions about this practice
What orthodontic treatments does Allington Dental & Braces offer?
Allington Dental & Braces offers: Early Treatment, Clear Aligners, Traditional Braces, Retainers.
Does Allington Dental & Braces accept dental insurance?
Allington Dental & Braces accepts ADI/Dentaquest, Aetna, Blue Cross Blue Shield, Careington, CHIP (Children's Health), and others.
Does Allington Dental & Braces offer free consultations?
Yes, Allington Dental & Braces offers a free initial orthodontic consultation. Call (806) 498-1458 or book online to schedule.
Is Allington Dental & Braces accepting new patients?
Allington Dental & Braces is currently welcoming new patients in Lubbock, TX. Call (806) 498-1458 or book online to schedule.
Where is Allington Dental & Braces located?
Allington Dental & Braces is located at 1923 Marsha Sharp Fwy W. Get directions: https://maps.google.com/?cid=14293322610743507418&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Allington Dental & Braces?
Allington Dental & Braces office hours: Mon 9:00 AM–6:00 PM, Tue 9:00 AM–6:00 PM, Wed 9:00 AM–6:00 PM, Thu 9:00 AM–6:00 PM, Fri 9:00 AM–6:00 PM, Sat 8:00 AM–1:00 PM, Sun Closed–Closed.
Does Allington Dental & Braces offer payment plans?
Yes, Allington Dental & Braces offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Allington Dental & Braces?
Allington Dental & Braces is staffed by Dr. NICOLE KIM --.
What is the patient rating for Allington Dental & Braces?
Allington Dental & Braces has a 4.2-star rating based on 390 patient reviews on Google.
How long has Allington Dental & Braces been in practice?
Allington Dental & Braces has been providing orthodontic care since 2002, serving the Lubbock, TX community for over 24 years.
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Research with AI
Accepting new patients
Est. 2002
Free Consultation
Payment Plans Available
Weekend Hours
Evening Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon9:00 AM – 6:00 PM
Tue9:00 AM – 6:00 PM
Wed9:00 AM – 6:00 PM
Thu9:00 AM – 6:00 PM
Fri9:00 AM – 6:00 PM
Sat8:00 AM – 1:00 PM
SunClosed
- Google reviews synced
- SOURCED
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