Taylor Dental & Braces

First time here with my son. Best dental office I have been in, in a long time! They were crowded but moved swiftly, efficiently, and very professional. It may have been 8 people in front of us and my son was done in 1 hour. From walking in to getting back in the car. 👏🏽 I commend ALL THE WORKERS from the receptionist, assistants and the hygienist!! They were amazing 👏🏽👏🏽 I would HIGHLY RECOMMEND this specific location in Gentilly.

Some of the staff were pleasant, and the cleaning process for all four of my children, including my toddler, went smoothly. However, the communication after the exams was lacking. No one verbally explained the findings or provided any documentation about my children’s dental health. After the exams, I was simply sent to the front desk to schedule follow-up appointments without knowing why. I had to ask the scheduler what each child needed and what the next appointments were for. I was also surprised that none of my children received a take-home bag with a toothbrush, toothpaste, or floss, as I’ve always thought that was standard after pediatric dental visits. Overall, the cleaning itself was a good experience, but the lack of communication left me feeling uninformed. Because of that, I’ll likely try another location for future appointments.

When I walked in the receptionist at check in took a while to acknowledge me it was very unwelcoming. Dr.York is the sweetest Doctor I’ve ever encountered at Taylor Dental. She made me change my mind about not changing their dentist. She’s very friendly and very welcoming made my kids feel very at ease.

I had such a great experience at Taylor Dental & Braces! Ms. Lynn did an amazing job, and Ms. India was so helpful and kind throughout the whole process. They really made sure I was comfortable and taken care of, and I left with a gorgeous smile 😁✨ My confidence is back at a 10, and I couldn’t be happier with my results. I definitely recommend them to anyone looking for quality care and a welcoming environment!

I had an extremely disappointing and painful experience at Taylor Dental & Braces. I was scheduled for a wisdom tooth extraction that I already paid for, but the extraction was never completed. Instead, my mouth was numbed, my gums were cut open, and stitches were placed yet the dentist refused to proceed with removing my tooth. Throughout the procedure, I repeatedly told the dentist that I could still feel everything and that I was in significant pain. I made it very clear that I was not fully numb, but my concerns were completely dismissed. The way I was spoken to was unprofessional, rude, and discouraging. When I explained that my teeth are very sensitive and I could still feel the procedure, Dr. Thomas Horman responded by saying he “didn’t care,” and told me I’m “not the only patient” he has dealt with and that he’s “been doing this for years.” That is not something any patient should ever hear while in pain and trusting a doctor with surgery. After the appointment, I left the office actively bleeding and was not given gauze or proper post-procedure instructions. Shortly after, I developed swelling on the right side of my face. I have since found out that I now have an infection due to my gums being cut and not being properly stitched back together. I am now having to seek care from another dental provider to complete the extraction, which is scheduled for April 23, 2026. What makes this even worse is that I had been coming to this office almost every week for nearly a month and a half. Instead of resolving the actual issue, they kept doing unnecessary fillings and repeatedly “working” in my mouth without addressing the wisdom tooth extraction I originally came for. It felt like they were dragging the process out, playing in my mouth, and wasting my time. To top it off, even though they did NOT extract the tooth I paid for, they refused to give me a refund. On top of the poor dental care, the staff was rude and unprofessional. They also discussed my personal information openly in front of other patients, which made me extremely uncomfortable and felt like a complete violation of privacy. This entire experience caused me pain, stress, swelling, an infection, and additional medical costs. I would not recommend Taylor Dental & Braces to anyone looking for professional, respectful, or compassionate care.