Creston Dental & Braces

I recently had an excellent experience at Creston Dental and wanted to recognize Celia for her outstanding customer service. From the moment I arrived, she was friendly, professional, and made me feel welcome. She took the time to answer my questions and ensured that everything went smoothly throughout my visit. The entire team at Creston Dental provides great care, and their commitment to patient satisfaction truly stands out. The office is welcoming, efficient, and friendly! Celia's dedication and positive attitude are a great reflection of the practice. Creston Dental earns top marks for customer service, professionalism, and quality care. I highly recommend them to anyone! Also, they are Military friendly

My son had an emergency dental visit, and while I'm very thankful the dentist was able to help him, my experience with the front desk was disappointing. One of the front desk staff members was very rude from the start. She kept telling me that I needed an appointment and wouldn't let me fully explain what was going on. My son's spacer had broken, but before I could explain that, she interrupted me and said, "This is not an orthodontist." It felt like she was doing everything she could to make sure we weren't seen instead of listening and trying to help. Thankfully, once we got past the front desk, the rest of the staff was wonderful. The dental assistants were kind, compassionate, and professional, and the dentist quickly fixed my son's spacer and took great care of him. I'm grateful for the excellent care he received from the clinical staff, but I hope the front desk staff receives additional customer service training so families experiencing emergencies are treated with more patience and respect.

Seems like some more corporate elements are at play but I have now been delayed soon to be three months without having a visit to checkup and fix my braces that im paying ~5000 out of pocket for after being forcibly moved one month out and then told being late some few minutes means i have to be moved another entire month. This was after being given mixed messages that my appointment was somehow both canceled and confirmed the day before. Not sure what is going on here but would move my treatment to a different dentist if not for the fees of doing so.

I've never been so frustrated with an office. As someone who's worked in an office setting for 7 years I know how things work. You don't cancel someone's appointment and never tell them of the canceled appointment. It was only when we showed up for the appointment that we were told it was canceled. The reason was they ran out of orthodontist supplies 🤦🏻‍♀️. I then call to reschedule the appointment at a later time to get their call center, the call center tells me the next available isn't until more than a month later! So two months of not being seen. They reassure me and let me know they'll add us to a cancellation list and did I want to schedule my childs cleaning that he is due for, I said sure we then schedule not just his but my other child's as well, confirmed date and time and left it at that. I then get a call the next day from call center asking me again if I wanted to schedule a cleaning for my child, I kindly explained to the lady we made this appointment yesterday, me super confused waiting on her to confirm whatever she sees on her computer I hear nothing so I said hello? She then goes I see and proceeds to tell me to have a good day. I said wait does he have an appointment or not? She then tells me she will have to look into it. I reiterated word from word what the lady said to me the day before about date and times for both my kids hoping to spare any further confusion and next thing I know I was hung up on. The professional thing to do would have been to call back if you truly didn't hang up on me. The fact I didn't get a call back says all I need to know. I could understand if the appointment was first thing very little time to warn somebody of running out of supplies but we had an afternoon appointment I kinda feel like someone could have let us know.

i am only writing this because i have never had a bad experience with this place other than today. there are amazing orthodontist here that are good and reliable. today however, i waited 20 minutes sitting in a room with a wire halfway outta my mouth, the guy i had walked in and out multiple times aswell and he didnt tell me what was going on at all. i would expect maybe a “hey im having trouble with this wire, im going to go get someone else to help.” that wouldve been nice to head cuz i genuinely was so confused why i was left with my wire like that. also it was putting a lot of pressure on my teeth it started to hurt. finally one of the head orthodontists came in and got the wire out of my mouth and the guy finished my adjustment. i will say he was nice but the communication wasnt there at all like my usually ladies have. ive never had to think to question what they were doing because they always would let me know. i was there for over an hour, i have never ever been there for more than 30-40 minutes. ive also never had an experience like this until now and coincidentally, majority of the workers i saw ive never seen before. even the guy who worked on me i didnt know. maybe its just because these prople are new and just got outta training, i dont know. but hopefully this never happens again.