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  2. /South Carolina
  3. /Columbia Orthodontists
  4. /Creston Dental & Braces
Accepting new patients

Creston Dental & Braces

Creston Dental & Braces in Columbia, SC, provides orthodontic care for children, teens, and adults seeking treatment options to improve dental alignment.

5422 Forest Dr Ste 106,x, Columbia, SC 29206
4.2(776 reviews)
Call Now(803) 784-7254Book OnlineWebsiteDirections

About Creston Dental & Braces

Dr. Xi Chen is credited with walking families through multi-year braces treatment, with siblings often finishing with noticeably straighter teeth.

Creston Dental & Braces offers traditional braces, clear aligners, early treatment, and retainers, and many reviews focus on multi-year orthodontic cases involving several siblings at once. Reviewers often describe visible improvement after about two years of braces, and Dr. Xi Chen is specifically noted for going over treatment plans and paperwork before starting care. The practice is also described as accepting Medicaid and insurance, with some families reporting braces completed at no out-of-pocket cost. Alongside this, a number of reviews raise concerns about front-desk interactions and scheduling that run counter to the smoother experiences other reviewers describe.

Summary of 200 patient reviews, August 2024–September 2026, updated September 2026

Creston Dental & Braces in Columbia, SC, provides orthodontic care for children, teens, and adults seeking treatment options to improve dental alignment.

The practice employs a team of seven orthodontists: Dr. Dale Mayfield, Dr. Allyson Sheffield, Dr. Eric Vieth, Dr. Xi Chen, Dr. Eduardo Garcia, Dr. Thomas Hendley, and Dr. Joshua Hyatt. The practice offers early treatment for younger patients, addressing developmental concerns before permanent teeth fully emerge. This interceptive approach can simplify later orthodontic needs in some cases. Creston Dental & Braces accepts insurance and Medicaid, expanding access to orthodontic care for families with varying coverage types. Payment plans are available for patients managing treatment costs over time, and the practice accepts CareCredit financing. A free consultation allows prospective patients to discuss treatment needs and financial options before committing to care. The practice offers weekend hours and online booking to accommodate scheduling preferences. Services are available in English and Spanish, supporting communication with Columbia's diverse patient population. Creston Dental & Braces has received a 4.2 rating from 776 Google reviews, reflecting patient feedback on their experiences. Patients in the Columbia area considering orthodontic treatment should schedule a consultation to determine which services align with their specific dental needs and goals.

Treatments offered

Early TreatmentEarly TreatmentClear AlignersClear AlignersTraditional BracesTraditional BracesRetainersRetainers
GuidesClear aligner costs explained →Adult braces cost guide →Teen braces cost guide →

Who They Treat

Creston Dental & Braces provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Orthodontists at this office

provider
headshot

Dr. Dale Mayfield

NPI verified · no bio or photo on file

Lead OrthodontistAccepting New Patients
provider
headshot

Dr. Eric Vieth, DDS

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients
provider
headshot

Dr. Eduardo Garcia

NPI verified · no bio or photo on file

Accepting New Patients
provider
headshot

Dr. Xi Chen

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients
provider
headshot

Dr. Joshua Hyatt

NPI verified · no bio or photo on file

Accepting New Patients
provider
headshot

Dr. Allyson Sheffield, DDS

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients
provider
headshot

Dr. Thomas Hendley

NPI verified · no bio or photo on file

Accepting New Patients

Insurance accepted

18 plans listed
ADI/DentaquestAetnaBlue Cross Blue ShieldCareingtonCHIP (Children's Health)CignaConnection DentalDelta Dental
Creston Dental & Braces accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 7 weeks ago

What patients praise

  • Reviews describe multiple siblings completing roughly two years of braces treatment with noticeably straighter results.
  • Dr. Xi Chen is specifically credited with explaining the orthodontic treatment plan and paperwork before starting care.
  • Some families note the practice accepted Medicaid or insurance and completed braces treatment with no out-of-pocket cost.

Things to know

  • Some reviews describe front desk staff as rude or unprofessional, even when back-office assistants were praised for being kind.
  • A number of reviews mention long waits and scheduling problems, including appointments that were rescheduled, double-booked, or delayed despite arriving on time.

Who it suits

  • Families with several children in treatment at once

Doctors patients mention

  • Dr. Xi Chen · 15 reviews
  • Dr. Allyson Sheffield · 15 reviews
  • Dr. Joshua Hyatt · 1 review
Last 90 days
32 reviews
averaging 4.6★
Last 12 months
164 reviews
averaging 4.3★
Owner replies
89% of reviews
Reviews per month
26
Oct 2023Sep 2026
Reviews per month
Oct 20233
Nov 20234
Dec 20232
Jan 20241
Feb 20243
Mar 20241
Apr 20246
May 202424
Jun 202414
Jul 202418
Aug 202421
Sep 202418
Oct 202426
Nov 202413
Dec 202416
Jan 202517
Feb 20259
Mar 202517
Apr 20259
May 202517
Jun 202511
Jul 202513
Aug 202522
Sep 202522
Oct 202517
Nov 202514
Dec 202518
Jan 202617
Feb 202614
Mar 202613
Apr 202616
May 20267
Jun 202613
Jul 20269
Aug 202615
Sep 20266
Average rating by year
  • 20212.3
  • 20222.4
  • 20232.3
  • 20244.3
  • 20254.3
  • 20264.3
1★5★
Treatments patients mention
  • Braces23
  • Early (phase 1) treatment4
What patients talk about
PraiseCriticism
  • Friendly staff52 / 18
  • Great with kids40 / 10
  • The orthodontist25 / 14
  • Scheduling & wait times14 / 16
  • Gentle, comfortable care18 / 7
  • Clear explanations11 / 7
  • Responsiveness7 / 10
  • Treatment results11 / 1
What patients talk about
ThemePraiseCriticism
Friendly staff5218
Great with kids4010
The orthodontist2514
Scheduling & wait times1416
Gentle, comfortable care187
Clear explanations117
Responsiveness710
Treatment results111

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Recent reviews from Google

4.2
776 reviews
Elexus James
Elexus James
2 weeks ago
“

The experience at Creston Dental & Braces is always a pleasure to be their. Everyone is always very friendly and helpful.

Review from Google

Debora Bynes
Debora Bynes
Edited a month ago
“

Creation Dental have a pleasant, professional, very friendly staff. Today the lady that helped take care of my granddaughter was very caring and concerned she called me in the back to address some concern about my granddaughters teeth and I truly appreciated her. Thursday, 02/262026

Review from Google

Ashley English
Ashley English
a month ago
“

My 5 year old just received her first crowns and they did a phenomenal job! She did have to go in the papoose, for her safety because when she seen that needle she wasn’t having it. However, after that, she stayed calm cool and collected because Dr Sheffield and her assistant were kind, patient, and understanding. The service was quick and easy. 10/10 Recommend!

Review from Google

hannah black
hannah black
2 months ago
“

Hi, i don't know where to start.. the nurses and front desk workers are absolutely amazing. The time wait is good as well; Ive never had to wait long at all.. I give everything 5🌟. the only change id make is more toys or games out front for the kids or something.. But besides the toys and kids thing, i think it is absolutely a 🌟🌟🌟🌟🌟 dentist.

Review from Google

Myra Covington
Myra Covington
3 months ago
“

My daughter was a patient at this practice for two years, and most routine visits were quick. The dental assistants were always friendly and did a great job cleaning her teeth. Unfortunately, our experience changed when my 4-year-old needed her first filling. The dentist applied numbing gel but appeared to proceed with the injection almost immediately. My daughter cried out in pain, and instead of offering reassurance or comfort, the dentist told her that she could not continue the procedure if she was crying. As a parent, I found this response lacking compassion, especially for a young child experiencing her first dental procedure. When I stood up to comfort my daughter and help calm her down, the dentist repeatedly instructed me to remain seated, despite the fact that my daughter stopped crying once I reassured her. The entire interaction felt dismissive and insensitive. After reading other reviews, I realized that similar concerns have been raised by others. Because of this experience, we will not be returning. The dental assistants were wonderful, but the dentist's bedside manner fell far short of what I expect in a pediatric setting.

Review from Google

Read all 776 reviews on Google →

Questions about this practice

What orthodontic treatments does Creston Dental & Braces offer?+
Creston Dental & Braces offers: Early Treatment, Clear Aligners, Traditional Braces, Retainers.
Does Creston Dental & Braces accept dental insurance?+
Creston Dental & Braces accepts ADI/Dentaquest, Aetna, Blue Cross Blue Shield, Careington, CHIP (Children's Health), and others.
Does Creston Dental & Braces offer free consultations?+
Yes, Creston Dental & Braces offers a free initial orthodontic consultation. Call (803) 784-7254 or book online to schedule.
Is Creston Dental & Braces accepting new patients?+
Creston Dental & Braces is currently welcoming new patients in Columbia, SC. Call (803) 784-7254 or book online to schedule.
Where is Creston Dental & Braces located?+
Creston Dental & Braces is located at 5422 Forest Dr Ste 106,x. Get directions: https://maps.google.com/?cid=9055478101318379966&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Creston Dental & Braces?+
Creston Dental & Braces office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Creston Dental & Braces offer payment plans?+
Yes, Creston Dental & Braces offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Creston Dental & Braces?+
Creston Dental & Braces is staffed by Dr. Dale Mayfield, Dr. Eric Vieth, Dr. Eduardo Garcia, Dr. Xi Chen, Dr. Joshua Hyatt, Dr. Allyson Sheffield, Dr. Thomas Hendley.
What is the patient rating for Creston Dental & Braces?+
Creston Dental & Braces has a 4.2-star rating based on 776 patient reviews on Google.
How long has Creston Dental & Braces been in practice?+
Creston Dental & Braces has been providing orthodontic care since 2011, serving the Columbia, SC community for over 15 years.

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Research with AI

ChatGPTPerplexityClaude
5422 Forest Dr Ste 106,x
Columbia, SC 29206
Get Directions
(803) 784-7254
crestondental.com/locations/columbia-sc
Book Online
contactcreston@crestondental.com
Open in Google Maps
Accepting new patients
Est. 2011
Free Consultation
Payment Plans Available
Weekend Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Paid Parking Available
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed

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