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Sutton Dental Group is a family-friendly dental practice in Hartford, CT serving patients of all ages from infants to seniors.
About Sutton Dental & Braces
Adult patients show up here more than at most pediatric-focused offices, though many reviews cite long waits and trouble reaching the office by phone.
Sutton Dental & Braces is a pediatric dental practice that also offers traditional braces, clear aligners, early treatment, and retainers, and it draws a notable share of adult patients alongside families with young children. Many reviews describe frequent appointment cancellations, double-booking, and waits of an hour or more, along with difficulty getting the office to answer calls or follow up after a procedure. On the positive side, reviewers often mention thorough cleanings and a clean, modern-feeling office, and some describe extraction visits where staff repeated numbing checks to keep patients at ease.
Summary of 173 patient reviews, February 2019–September 2026, updated September 2026
Sutton Dental Group is a family-friendly dental practice in Hartford, CT serving patients of all ages from infants to seniors.
They offer general dentistry, children's dentistry, oral surgery, and orthodontic services including braces. The practice accepts Medicaid, most commercial insurance plans, and offers flexible payment options.
Treatments offered
Who They Treat
Sutton Dental & Braces provides orthodontic treatment for the following age groups:
Orthodontists at this office
Dr. Jane Whang, DDS
NPI verified · no bio or photo on file
Dr. Stephanie Stoddart
NPI verified · no bio or photo on file
Dr. Akousa Adzenyah
NPI verified · no bio or photo on file
Dr. Saima Khan, DDS
NPI verified · no bio or photo on file
Dr. Lillian Lwanga, DMD
NPI verified · no bio or photo on file
Insurance accepted
16 plans listedWhat patients say
Latest review 6 weeks ago
What patients praise
Things to know
Who it suits
Orthodontic care in reviews
The small number of reviews touching on orthodontic treatment describe mixed experiences, including a dispute over braces some felt were unnecessary and adjustment appointments delayed for months due to staffing issues.
| Oct 2023 | 1 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 1 |
| Jan 2024 | 2 |
| Feb 2024 | 0 |
| Mar 2024 | 1 |
| Apr 2024 | 0 |
| May 2024 | 10 |
| Jun 2024 | 11 |
| Jul 2024 | 12 |
| Aug 2024 | 9 |
| Sep 2024 | 5 |
| Oct 2024 | 10 |
| Nov 2024 | 9 |
| Dec 2024 | 7 |
| Jan 2025 | 8 |
| Feb 2025 | 3 |
| Mar 2025 | 10 |
| Apr 2025 | 9 |
| May 2025 | 7 |
| Jun 2025 | 6 |
| Jul 2025 | 12 |
| Aug 2025 | 11 |
| Sep 2025 | 12 |
| Oct 2025 | 11 |
| Nov 2025 | 10 |
| Dec 2025 | 13 |
| Jan 2026 | 11 |
| Feb 2026 | 5 |
| Mar 2026 | 8 |
| Apr 2026 | 6 |
| May 2026 | 5 |
| Jun 2026 | 12 |
| Jul 2026 | 1 |
| Aug 2026 | 7 |
| Sep 2026 | 7 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 54 | 17 |
| Scheduling & wait times | 5 | 39 |
| The dentist | 21 | 11 |
| Great with kids | 9 | 7 |
| Responsiveness | 1 | 15 |
| Gentle, comfortable care | 10 | 3 |
| Treatment results | 9 | 1 |
| Cost, insurance & financing | 2 | 9 |
Recent reviews from Google
Made me feel comfortable and let me know the procedures that need to be done. Very satisfy
As of July 1st, I’ve asked to be removed from the call list. I’m sick and tired of making appointments that are canceled on the same day, repeatedly. And I’m also sick and tired of Sutton Dental calling my phone at 8 am every friggin morning. It’s sad that you can’t get services in the area in which you live. When I drive 30 minutes out I’m serviced with a smile and not given the run around. Shut the business down!!! 🤬
Worse dentist ever, shut this place down. They constantly reschedule you without informing you, nobody is there to answer the phone. Your at whim for whenever they decide to call you and reschedule. They dont check paperwork they have you fill out besides your name. Do yourself a favor and pay to go to a real dentist. These people just want your state insurance to pay them for doing nothing. I hope they get shut down TODAY. Absolute circus of a business. 0 stars
The dental care here is good, but the front‑desk experience has gone downhill. The previous young lady who worked the desk was great, and they need to bring someone like her back. The issue is the manager who keeps covering the front desk. I’m not questioning his role, but he is not personable, not welcoming, and always seems irritated…even when you’re just saying good morning. He talks at you, not to you, and the passive‑aggressive attitude makes every visit uncomfortable. He also answers questions on behalf of the dentist instead of actually checking with the doctor, which is unprofessional. For people who already have dental anxiety, this is the last thing you want to walk into before a root canal, filling, extraction, etc. His attitude makes the whole experience worse. If he’s the manager, fine …let him manage from his office. But he should not be the first person patients have to deal with. Hire someone who can actually greet people with basic courtesy.
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