Springfield Dentistry and Braces

My appointment was originally scheduled for 8:00 a.m. but was moved to 9:00 a.m. While the change itself would not have been an issue, the experience that followed was extremely frustrating. Upon arriving for my 9:00 a.m. appointment, another patient was assisted ahead of me, which delayed my check-in by approximately 15 minutes. I was not called back until 9:33 a.m., and I did not actually see the dentist until 9:48 a.m. Nearly an hour after my scheduled appointment time. At that point, I was told that the dentist would not be able to complete my cleaning and that I would need to schedule yet another appointment. After already having my original appointment time changed and then waiting nearly an hour to be seen, this was incredibly disappointing and inconvenient. When I attempted to address my concerns, the explanation I received was simply that there are usually two doctors working and that the schedule had been changed that day. While I understand that unexpected scheduling issues can occur, those changes should not result in patients being significantly delayed and then unable to receive the service they were scheduled for without any advance communication. I rearranged my schedule to accommodate the change from 8:00 to 9:00 a.m. and arrived expecting to receive the care I had scheduled. If the office knew that staffing or scheduling changes would prevent my cleaning from being completed, I should have been informed before being asked to wait nearly an hour. Overall, I am extremely disappointed with the lack of communication, the excessive wait, and the way my concerns were addressed.

I was extremely satisfied with the care and support I received from the doctor and staff. I was a little apprehensive visiting a new practice but very quickly put at ease once I realized the level of care that was given by all

All were very pleasant and professional!!! Was a really great visit. Ty

The best secretary is Jennifer and the best part of her is she's takes her job seriously if u have a problem with something she takes care of it ASAP fuhgettabuditt..

Everyone is so pleasant! The doctor worked fast and efficiently! Highly recommend