Hatcher & Frey Orthodontics

I went in to hopefully get my final trays to complete treatment, but since I’ve had some major work done and it put the final tray on hold. I was under the impression that the trays would be covered since my plan wasn’t necessarily “completed” however after that appointment I did end up starting back onto treatment which I wasn’t sure as to why I am paying for another session. The staff is eager to help, but also have me pay either way so some more explanation on that could’ve been nice. Overall great experience as to why I’ve maintained a long standing (3 year relationship with them) , but I do think The treatment coordinator can explain the financial process a little better rather than sending a financial contract immediately.

I would absolutely NOT recommend this orthodontist. The whole “custom bracket” system they claim to use was a complete joke in my experience. The actual Orthodontists may have spent no more than 5 minutes with me or less during my initial braces application and all following appointments. I had brackets literally fall out of my mouth RIGHT AFTER appointments… without eating or drinking anything. I eventually moved and transferred to a different orthodontist. After evaluating my braces and treatment—or lack thereof, since there were minimal notes and incorrect scans sent over—they ended up removing everything and told me we basically have to start my treatment over from scratch, with another fee of course 😀 So, now $7k out of pocket now 😀. On top of that, I realized my wires had only been changed TWICE in an entire 6-month period with H&F, because most of my appointments were spent fixing broken brackets. So after months of appointments and money spent, I’m now starting over with another orthodontist. 😀 I genuinely wish I had gone somewhere else from the beginning.

I’ve had an excellent experience with Hatcher & Frey! The staff and orthodontist have been wonderful, welcoming, and professional throughout my treatment. I’m very happy with my experience so far and excited to see my final results! Highly recommend!

I had the most amazing experience on that day of getting my braces. When I entered the back it was personality and professionalism! I’m so glad that I was referred there! I can’t wait to go back to get my bottom braces put on. Thank you!!!!!

I just had my appointment to pick up my first two sets of Invisalign at Hatcher and Frey, and I am beyond impressed with the entire experience. Going to an appointment with young kids can usually be stressful, but the team here went above and beyond to make us all feel welcome. From the moment we walked in, the front desk staff was incredibly polite and warm. When I had to step out to change my baby daughter, the staff was so understanding and accommodating. My 4 year old was entertained with coloring (they had coloring sheets and crayons up at the front) They also had water bottles to offer. The clinical staff in the back were equally wonderful. They gave my son an Inflatable soccer ball to play with while they discussed the Invisalign treatment with me. They were extremely clear, informative, and made sure I felt totally comfortable and prepared with my new Invisalign trays before leaving. The overall environment of the office is so calm and relaxed, which immediately puts you at ease. If you are looking for an orthodontist that combines top-tier professional care with genuine family-friendly hospitality, Hatcher and Frey is the absolute best!