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  3. /Riverside Orthodontists
  4. /Western Dental & Orthodontics
Board CertifiedAccepting new patients

Western Dental & Orthodontics

Western Dental is a general dentistry and orthodontic practice in Riverside, California offering traditional braces, clear braces, and aligners for patients of all ages.

4024 12th St, Riverside, CA 92501
4.6(571 reviews)
Call Now(951) 243-7058Book OnlineWebsiteDirections

About Western Dental & Orthodontics

Dr. Kaur's gentle, step-by-step explanations help anxious patients through braces treatment, with same-day placement offered right after the first consultation.

This practice handles a high volume of braces cases, and many patients report satisfaction with their final straightened smiles after treatment plans that sometimes run several years. The doctor is often described as gentle and thorough, explaining procedures step by step, which reviewers note helps with anxious patients and children who need extra reassurance. Several reviewers mention same-day braces placement right after an initial consultation, and staff are noted for helping families work out financing. At the same time, many reviews mention long waits past scheduled appointment times and difficulty reaching the office by phone.

Summary of 200 patient reviews, November 2022–September 2026, updated September 2026

Western Dental is a general dentistry and orthodontic practice in Riverside, California offering traditional braces, clear braces, and aligners for patients of all ages.

The practice provides personalized orthodontic treatment supervised by certified orthodontists, along with flexible payment options and insurance acceptance including Medicaid and Medi-Cal.

Treatments offered

Clear AlignersClear AlignersTraditional BracesTraditional BracesEarly TreatmentEarly TreatmentRetainersRetainers
GuidesClear aligner costs explained →Adult braces cost guide →Teen braces cost guide →

Who They Treat

Western Dental & Orthodontics provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Orthodontists at this office

provider
headshot

Gordon Kilmer, DDS, MS

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

36 plans listed
Access DentalAetnaAmeritasAnthemAssurantAvesisAz AhcccsBlue Cross Blue Shield
Western Dental & Orthodontics accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 5 weeks ago

What patients praise

  • The doctor is often described as gentle and explains each step of extractions or root canals before proceeding.
  • Many braces patients report satisfaction with their final straightened smiles after multi-year treatment journeys.
  • Some patients have had braces placed the same day as their consultation.

Things to know

  • Many reviews describe long waits, sometimes one to three hours past scheduled appointments, along with repeated rescheduling.
  • A number of reviewers mention unanswered phone calls and delays in getting insurance approvals or emergency care addressed.

Who it suits

  • Patients with dental anxiety

Doctors patients mention

  • Dr. Kaur · 4 reviews
Last 90 days
31 reviews
averaging 4.0★
Last 12 months
105 reviews
averaging 3.9★
Owner replies
84% of reviews
Reviews per month
27
Oct 2023Sep 2026
Reviews per month
Oct 20236
Nov 20234
Dec 20232
Jan 20241
Feb 20244
Mar 20244
Apr 20242
May 20240
Jun 20240
Jul 20243
Aug 20246
Sep 20243
Oct 20249
Nov 202415
Dec 20244
Jan 20252
Feb 20255
Mar 20257
Apr 20258
May 20251
Jun 20253
Jul 20252
Aug 20250
Sep 20253
Oct 20251
Nov 20251
Dec 20255
Jan 20264
Feb 20268
Mar 20269
Apr 20266
May 202627
Jun 202613
Jul 20269
Aug 202614
Sep 20266
Star ratings
  • 5★426
  • 4★13
  • 3★0
  • 2★4
  • 1★57
Average rating by year
  • 20194.9
  • 20204.9
  • 20214.5
  • 20224.4
  • 20234.5
  • 20244.5
  • 20254.1
  • 20263.9
1★5★
Treatments patients mention
  • Braces51
  • Early (phase 1) treatment4
What patients talk about
PraiseCriticism
  • Friendly staff53 / 11
  • The orthodontist29 / 8
  • Gentle, comfortable care29 / 4
  • Scheduling & wait times4 / 24
  • Clear explanations19 / 5
  • Cost, insurance & financing13 / 11
  • Responsiveness4 / 14
  • Office & technology4 / 9
What patients talk about
ThemePraiseCriticism
Friendly staff5311
The orthodontist298
Gentle, comfortable care294
Scheduling & wait times424
Clear explanations195
Cost, insurance & financing1311
Responsiveness414
Office & technology49

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Recent reviews from Google

4.6
571 reviews
Candace Hansen
Candace Hansen
Edited a month ago
“

This is my favorite location of Western Dental by far! The staff there is amazing. The two ladies (doctor and assistant) that took care of me today were great and made sure I wasn’t in any pain for my root canal. A+ experience. Highly recommend. Thanks again for getting me in so quick!

Review from Google

Mario Martinez
Mario Martinez
a month ago
“

Buyers beware... had an appointment for my mom at 9am showed up at 8:45am. receptionists were just taking laughing and messing around while the waiting room had people already waiting for over a hour. We paid in full for a tooth implant that didn't take it and it fell out. We let them know once it happened the same week. They gave us the run around for over 10 month till we threatened them legally. They promised they will make it right and this is how they made it right. After waiting for 1hr 20mins they called us to counter and told us the DR that does the implants is in a different location. They said they made an appointment to the wrong office and then sent us to a different location. Once we got there they said no one called them and the Dr was booked all day. So the other office was pretending to call other iffice to get rid of us. The other office tried to fit us in. So far I've been waiting for 4hr and still waiting. Worst experience I've ever had. Save time and money and go elsewhere.

Review from Google

Cory Markland
Cory Markland
a month ago
“

Christian was especially helpful during my visit with ortho as well as my dental cleaning and scheduling. Always a great time and a pleasure to visit Western dental 12th St. location in Riverside.😁

Review from Google

Josh Reeves
Josh Reeves
2 months ago
“

Excellent first experience at Western Dental for my son getting braces. All of the staff was very helpful and friendly, especially Chris!

Review from Google

Sam Singh
Sam Singh
2 months ago
“

I had the best experience at Western Central! Even though the wait was a little long, it was absolutely worth it. The entire staff is so kind, understanding, and genuinely cares about their patients. Dr. Kaur is truly amazing and has hands of an angel. She is incredibly gentle, compassionate, and always makes sure her patients receive the best care and treatment possible. She takes the time to listen, explain everything, and makes you feel comfortable every step of the way. I also want to recognize the wonderful staff: Jasmine, Jesus, Patty, Vanessa, and Christan. They are all so supportive, caring, and welcoming, and they go above and beyond to make every visit a positive experience. I highly recommend Western Central to anyone looking for a healthcare team that truly cares about their patients. Thank you for such an amazing experience, I will most definitely be back to get my treatment done.

Review from Google

Read all 571 reviews on Google →

Questions about this practice

What orthodontic treatments does Western Dental & Orthodontics offer?+
Western Dental & Orthodontics offers: Clear Aligners, Traditional Braces, Early Treatment, Retainers.
Does Western Dental & Orthodontics accept dental insurance?+
Western Dental & Orthodontics accepts Access Dental, Aetna, Ameritas, Anthem, Assurant, and others.
Does Western Dental & Orthodontics offer free consultations?+
Yes, Western Dental & Orthodontics offers a free initial orthodontic consultation. Call (951) 243-7058 or book online to schedule.
Is Western Dental & Orthodontics accepting new patients?+
Western Dental & Orthodontics is currently welcoming new patients in Riverside, CA. Call (951) 243-7058 or book online to schedule.
Where is Western Dental & Orthodontics located?+
Western Dental & Orthodontics is located at 4024 12th St. Get directions: https://maps.google.com/?cid=3881563837516243898&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Western Dental & Orthodontics?+
Western Dental & Orthodontics office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Western Dental & Orthodontics offer payment plans?+
Yes, Western Dental & Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Western Dental & Orthodontics?+
Western Dental & Orthodontics is staffed by Gordon Kilmer. The practice is board-certified.
What is the patient rating for Western Dental & Orthodontics?+
Western Dental & Orthodontics has a 4.6-star rating based on 571 patient reviews on Google.

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1407 W March Ln, Stockton · 3.7 (502) · Board certified
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4024 12th St
Riverside, CA 92501
Get Directions
(951) 243-7058
westerndental.com/en-us/find-a-location/california/riverside/4024-12th-st
Book Online
Open in Google Maps
Accepting new patients
Free Consultation
Payment Plans Available
In-House Financing
Weekend Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed

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