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Western Dental is a general dentistry and orthodontic practice in Riverside, California offering traditional braces, clear braces, and aligners for patients of all ages.
About Western Dental & Orthodontics
Dr. Kaur's gentle, step-by-step explanations help anxious patients through braces treatment, with same-day placement offered right after the first consultation.
This practice handles a high volume of braces cases, and many patients report satisfaction with their final straightened smiles after treatment plans that sometimes run several years. The doctor is often described as gentle and thorough, explaining procedures step by step, which reviewers note helps with anxious patients and children who need extra reassurance. Several reviewers mention same-day braces placement right after an initial consultation, and staff are noted for helping families work out financing. At the same time, many reviews mention long waits past scheduled appointment times and difficulty reaching the office by phone.
Summary of 200 patient reviews, November 2022–September 2026, updated September 2026
Western Dental is a general dentistry and orthodontic practice in Riverside, California offering traditional braces, clear braces, and aligners for patients of all ages.
The practice provides personalized orthodontic treatment supervised by certified orthodontists, along with flexible payment options and insurance acceptance including Medicaid and Medi-Cal.
Treatments offered
Who They Treat
Western Dental & Orthodontics provides orthodontic treatment for the following age groups:
Orthodontists at this office
Gordon Kilmer, DDS, MS
NPI verified · no bio or photo on file
Insurance accepted
36 plans listedWhat patients say
Latest review 5 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
| Oct 2023 | 6 |
|---|---|
| Nov 2023 | 4 |
| Dec 2023 | 2 |
| Jan 2024 | 1 |
| Feb 2024 | 4 |
| Mar 2024 | 4 |
| Apr 2024 | 2 |
| May 2024 | 0 |
| Jun 2024 | 0 |
| Jul 2024 | 3 |
| Aug 2024 | 6 |
| Sep 2024 | 3 |
| Oct 2024 | 9 |
| Nov 2024 | 15 |
| Dec 2024 | 4 |
| Jan 2025 | 2 |
| Feb 2025 | 5 |
| Mar 2025 | 7 |
| Apr 2025 | 8 |
| May 2025 | 1 |
| Jun 2025 | 3 |
| Jul 2025 | 2 |
| Aug 2025 | 0 |
| Sep 2025 | 3 |
| Oct 2025 | 1 |
| Nov 2025 | 1 |
| Dec 2025 | 5 |
| Jan 2026 | 4 |
| Feb 2026 | 8 |
| Mar 2026 | 9 |
| Apr 2026 | 6 |
| May 2026 | 27 |
| Jun 2026 | 13 |
| Jul 2026 | 9 |
| Aug 2026 | 14 |
| Sep 2026 | 6 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 53 | 11 |
| The orthodontist | 29 | 8 |
| Gentle, comfortable care | 29 | 4 |
| Scheduling & wait times | 4 | 24 |
| Clear explanations | 19 | 5 |
| Cost, insurance & financing | 13 | 11 |
| Responsiveness | 4 | 14 |
| Office & technology | 4 | 9 |
Recent reviews from Google
This is my favorite location of Western Dental by far! The staff there is amazing. The two ladies (doctor and assistant) that took care of me today were great and made sure I wasn’t in any pain for my root canal. A+ experience. Highly recommend. Thanks again for getting me in so quick!
Buyers beware... had an appointment for my mom at 9am showed up at 8:45am. receptionists were just taking laughing and messing around while the waiting room had people already waiting for over a hour. We paid in full for a tooth implant that didn't take it and it fell out. We let them know once it happened the same week. They gave us the run around for over 10 month till we threatened them legally. They promised they will make it right and this is how they made it right. After waiting for 1hr 20mins they called us to counter and told us the DR that does the implants is in a different location. They said they made an appointment to the wrong office and then sent us to a different location. Once we got there they said no one called them and the Dr was booked all day. So the other office was pretending to call other iffice to get rid of us. The other office tried to fit us in. So far I've been waiting for 4hr and still waiting. Worst experience I've ever had. Save time and money and go elsewhere.
Christian was especially helpful during my visit with ortho as well as my dental cleaning and scheduling. Always a great time and a pleasure to visit Western dental 12th St. location in Riverside.😁
Excellent first experience at Western Dental for my son getting braces. All of the staff was very helpful and friendly, especially Chris!
I had the best experience at Western Central! Even though the wait was a little long, it was absolutely worth it. The entire staff is so kind, understanding, and genuinely cares about their patients. Dr. Kaur is truly amazing and has hands of an angel. She is incredibly gentle, compassionate, and always makes sure her patients receive the best care and treatment possible. She takes the time to listen, explain everything, and makes you feel comfortable every step of the way. I also want to recognize the wonderful staff: Jasmine, Jesus, Patty, Vanessa, and Christan. They are all so supportive, caring, and welcoming, and they go above and beyond to make every visit a positive experience. I highly recommend Western Central to anyone looking for a healthcare team that truly cares about their patients. Thank you for such an amazing experience, I will most definitely be back to get my treatment done.
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