Western Dental & Orthodontics

Very disappointing experience. I provided all of my insurance information when I scheduled my appointment yesterday, including everything they asked for. I was scheduled for 8:15 AM because I was experiencing severe tooth pain (7/10). I arrived on time, but at 8:30 AM I was still standing at the front desk. I was then told that they could not verify how much my insurance would cover and that I needed to call my insurance myself or give them my phone so they could speak with the insurance company. I explained that I was in significant pain and asked why my insurance hadn’t been checked when I provided all the information the day before. Instead of trying to help me, I was told that I could go somewhere else and that they didn’t have to serve me. I understand that insurance verification can sometimes be difficult, but the way this situation was handled was extremely disappointing, especially when I was there for an appointment because I was in severe pain. I expected better communication and customer service.

Very friendly extremely efficient. No nonsense explanations. Painless procedures. Knowledgeable and immediate financial information.

I wish I could give this dental office zero star 🌟. The worst dental office I've ever experienced. Everyone there are rude and like they all hate their job. I went there couple years ago had checked up, wanted my teeth cleaned, but never got them cleaned. Instead they were trying to sale me some works on my teeth I don't need, when I said no, they attitude changed for the worst. I stopped going there for about almost three years, so my daughter's gum was bleeding. I scheduled an a for her to get check up and see about her bleeding gum. The reason i took my daughter there, I thought they have different staffs working there and change the way they operate. When we got there after the exam, they tried to sale her gum care for $1,000. So I asked them are there any other cheaper options? The dentist and the staff said NO, this is the only option that they recommend. I told them I had gum bleed before other dental office gave me a prescription for mouth rinse, and it worked. But I kept asking, they still keep saying there aren't any other options, only option is what they recommend. I said we'll think about it and get back with them. It seems like they all are scammers, trying to get people to buy or financing into debts for things patients don't need. They all don't even care about their patients, they are thieves. Very rude staff, doctors, dirty smelling disgusting bathrooms. I would not recommend anyone go to Western Dental period, they all running the same scams. Not sure why they are still in business, should be shut down.

I really hate I chose this place to get my new dentures. The lab they use did a horrible job, they had to be sent back and they’re still not right. They didn’t even supply me with a denture cup. The top denture teeth look like a rodent’s teeth, that’s the best I can explain it. I wish I had never gone there. I tried to get an adjustment done for my 1pm appt. I had to end up rescheduling because I had sat there for an hour before someone told me I would be waiting for at least another 30 minutes. They’re not very good communicators, very unprofessional. I would never recommend this place to anyone.

Yikes. Just yikes all around. Full disclosure: I haven't been to a dentist in well over a decade due to factors out of my control. Well, I decide to go because my wisdom teeth are impacted and partially erupted, causing a constant, intense dull pain. I went in and they not only didn't address the pain at all, but they didn't explain any of the charges or procedures to me, and then sold me a gum treatment for $1,000 that I did not consent to. Didn't even address the actual issue I came in for. I'm still in the exact same amount of pain I was in before, possibly even more now because of how careless they were in my mouth. I cannot eat solid foods at all right now. They were also unbelievably rude and dismissive of my symptoms. I will be contacting corporate to get my money back. Please do so much better, especially with patients who are on the spectrum. This experience did not have to go this way.