Tap to connect directly with this practice
Western Dental & Orthodontics in Riverside, CA, provides orthodontic care for children, teens, and adults seeking alignment and bite correction solutions.
About Western Dental & Orthodontics
Assistants checking in throughout wire changes and cleanings help ease anxious patients, a theme that comes up again and again in reviews.
Patients repeatedly point to gentle, attentive handling during procedures like wire changes and root canals, with staff described as checking in on comfort throughout treatment. Under Dr. Zhao, several reviewers say the Riverside office's management has improved. Some describe orthodontists such as Dr. Kim walking families through the braces process step by step before starting, and long-term braces patients often mention the same assistants overseeing their treatment from start to finish. Scheduling and front-desk interactions are a recurring source of frustration for a portion of reviewers.
Summary of 200 patient reviews, February 2024–September 2026, updated September 2026
Western Dental & Orthodontics in Riverside, CA, provides orthodontic care for children, teens, and adults seeking alignment and bite correction solutions.
The practice offers comprehensive treatment options designed to address a range of orthodontic needs across different age groups. Patients can access traditional braces and clear aligner therapy as part of the practice's service offerings. The practice conducts thorough assessments to determine appropriate treatment approaches based on individual clinical presentations and patient preferences. Staff members communicate in both English and Spanish, facilitating consultations for bilingual families in the Riverside area. The practice has received a 4.6 rating from 1,067 Google reviews, reflecting patient feedback on their experiences. Western Dental & Orthodontics accepts major dental insurance plans and Medicaid, expanding access to orthodontic services for families with varying coverage types. Payment plans are available for patients managing treatment costs over time. The practice accepts CareCredit and offers in-house financing options to accommodate different budget considerations. Free consultations allow prospective patients to discuss treatment possibilities and financial arrangements before committing to care. The practice maintains evening and weekend hours to serve working families and students with scheduling constraints. Online booking is available for appointment requests. Patients throughout Riverside and surrounding communities can inquire about specific treatment recommendations based on their clinical needs and orthodontic goals.
Treatments offered
Who They Treat
Western Dental & Orthodontics provides orthodontic treatment for the following age groups:
Orthodontists at this office
Ellen Kim, DMD, MSD
NPI verified · no bio or photo on file
Insurance accepted
36 plans listedWhat patients say
Latest review 5 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
| Oct 2023 | 4 |
|---|---|
| Nov 2023 | 6 |
| Dec 2023 | 4 |
| Jan 2024 | 5 |
| Feb 2024 | 5 |
| Mar 2024 | 6 |
| Apr 2024 | 4 |
| May 2024 | 2 |
| Jun 2024 | 1 |
| Jul 2024 | 1 |
| Aug 2024 | 7 |
| Sep 2024 | 7 |
| Oct 2024 | 11 |
| Nov 2024 | 6 |
| Dec 2024 | 4 |
| Jan 2025 | 15 |
| Feb 2025 | 17 |
| Mar 2025 | 16 |
| Apr 2025 | 9 |
| May 2025 | 6 |
| Jun 2025 | 9 |
| Jul 2025 | 6 |
| Aug 2025 | 3 |
| Sep 2025 | 3 |
| Oct 2025 | 5 |
| Nov 2025 | 4 |
| Dec 2025 | 4 |
| Jan 2026 | 10 |
| Feb 2026 | 14 |
| Mar 2026 | 34 |
| Apr 2026 | 8 |
| May 2026 | 30 |
| Jun 2026 | 6 |
| Jul 2026 | 7 |
| Aug 2026 | 19 |
| Sep 2026 | 5 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 100 | 26 |
| The orthodontist | 30 | 10 |
| Gentle, comfortable care | 34 | 5 |
| Scheduling & wait times | 5 | 21 |
| Clear explanations | 17 | 4 |
| Treatment results | 9 | 3 |
| Great with kids | 3 | 5 |
| Office & technology | 2 | 5 |
Recent reviews from Google
TERRIBLE SERVICE. My husband had an appt.at 11:00 A.M and was called in after and One hour-LONG WAIT.
Irma took care of me during my ortho appointment and she was very gentle and super nice. Great experience overall
I went in for a braces consultation and I left with braces and Christian was super helpful and explained everything very well!! He made the process stress free!
I had a great experience with Western Dental. Their pricing was fair and affordable, and they offered flexible payment options that made it much easier to get the dental care I needed. Compare to other dentist around the area that are overprice. The staff was friendly, professional, and helpful throughout the entire process. They took the time to explain my treatment options and made me feel comfortable during my visit. If you’re looking for quality dental care with reasonable pricing and flexibility, I definitely recommend Western Dental.
Horrible I went in for a infection on my wisdom removal and since I’m new here in the city of riverside I understand I’ve been in pain for 1 whole week I low key thought they where gonna relief my pain they just told me if in 2-3 week I don’t get nth from the mail they can’t do nth rn and all they did was give me Tylenol like dam yuh can call up the insurance and ask them yur self if I was approved or not I was a pain I fainted cause of the unbearable pain and never helped at all —1100000
Questions about this practice
Other Western Dental & Orthodontics locations
Research with AI
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listingNearby orthodontists in Riverside
Within 1 miles
Inland Choice Dental - Dentist Riverside
4.9 · (762) · Riverside
✓ Free consult
Sons & Daughters Orthodontics Riverside
4.9 · (298) · Riverside · 0.4 mi
✓ Board certified · AAO member
Riverside Dental and Orthodontics
4.5 · (222) · Riverside · 0.7 mi
✓ AAO member · Free consult