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  3. /Riverside Orthodontists
  4. /Western Dental & Orthodontics
Board CertifiedAccepting new patients

Western Dental & Orthodontics

Western Dental & Orthodontics in Riverside, CA, provides orthodontic care for children, teens, and adults seeking alignment and bite correction solutions.

3485 Madison St, Riverside, CA 92504
4.6(1,067 reviews)
Call Now(951) 324-5752Book OnlineWebsiteDirections

About Western Dental & Orthodontics

Assistants checking in throughout wire changes and cleanings help ease anxious patients, a theme that comes up again and again in reviews.

Patients repeatedly point to gentle, attentive handling during procedures like wire changes and root canals, with staff described as checking in on comfort throughout treatment. Under Dr. Zhao, several reviewers say the Riverside office's management has improved. Some describe orthodontists such as Dr. Kim walking families through the braces process step by step before starting, and long-term braces patients often mention the same assistants overseeing their treatment from start to finish. Scheduling and front-desk interactions are a recurring source of frustration for a portion of reviewers.

Summary of 200 patient reviews, February 2024–September 2026, updated September 2026

Western Dental & Orthodontics in Riverside, CA, provides orthodontic care for children, teens, and adults seeking alignment and bite correction solutions.

The practice offers comprehensive treatment options designed to address a range of orthodontic needs across different age groups. Patients can access traditional braces and clear aligner therapy as part of the practice's service offerings. The practice conducts thorough assessments to determine appropriate treatment approaches based on individual clinical presentations and patient preferences. Staff members communicate in both English and Spanish, facilitating consultations for bilingual families in the Riverside area. The practice has received a 4.6 rating from 1,067 Google reviews, reflecting patient feedback on their experiences. Western Dental & Orthodontics accepts major dental insurance plans and Medicaid, expanding access to orthodontic services for families with varying coverage types. Payment plans are available for patients managing treatment costs over time. The practice accepts CareCredit and offers in-house financing options to accommodate different budget considerations. Free consultations allow prospective patients to discuss treatment possibilities and financial arrangements before committing to care. The practice maintains evening and weekend hours to serve working families and students with scheduling constraints. Online booking is available for appointment requests. Patients throughout Riverside and surrounding communities can inquire about specific treatment recommendations based on their clinical needs and orthodontic goals.

Treatments offered

Clear AlignersClear AlignersTraditional BracesTraditional BracesEarly TreatmentEarly TreatmentRetainersRetainers
GuidesClear aligner costs explained →Adult braces cost guide →Teen braces cost guide →

Who They Treat

Western Dental & Orthodontics provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Orthodontists at this office

provider
headshot

Ellen Kim, DMD, MSD

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

36 plans listed
Access DentalAetnaAmeritasAnthemAssurantAvesisAz AhcccsBlue Cross Blue Shield
Western Dental & Orthodontics accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 5 weeks ago

What patients praise

  • Many reviews describe assistants checking in on patients during wire changes and other procedures to ease dental anxiety.
  • Some reviewers note the orthodontist explains each step of the braces process clearly before treatment begins.
  • Long-term braces patients mention the same staff members overseeing their care from placement through removal.

Things to know

  • A number of reviews describe long waits, sometimes two to three hours past the scheduled appointment time.
  • Some reviews describe front-desk staff as rude or dismissive, including a few allegations of unequal treatment.

Who it suits

  • Anxious or nervous patients

Doctors patients mention

  • Dr. Ellen Kim · 2 reviews
  • Dr. Joana Singh · 8 reviews
  • Dr. Patel · 4 reviews
  • Dr. Zhao · 3 reviews
Last 90 days
31 reviews
averaging 4.6★
Last 12 months
146 reviews
averaging 4.3★
Owner replies
86% of reviews
Reviews per month
34
Oct 2023Sep 2026
Reviews per month
Oct 20234
Nov 20236
Dec 20234
Jan 20245
Feb 20245
Mar 20246
Apr 20244
May 20242
Jun 20241
Jul 20241
Aug 20247
Sep 20247
Oct 202411
Nov 20246
Dec 20244
Jan 202515
Feb 202517
Mar 202516
Apr 20259
May 20256
Jun 20259
Jul 20256
Aug 20253
Sep 20253
Oct 20255
Nov 20254
Dec 20254
Jan 202610
Feb 202614
Mar 202634
Apr 20268
May 202630
Jun 20266
Jul 20267
Aug 202619
Sep 20265
Average rating by year
  • 20224.7
  • 20234.7
  • 20244.1
  • 20254.0
  • 20264.5
1★5★
Treatments patients mention
  • Braces40
What patients talk about
PraiseCriticism
  • Friendly staff100 / 26
  • The orthodontist30 / 10
  • Gentle, comfortable care34 / 5
  • Scheduling & wait times5 / 21
  • Clear explanations17 / 4
  • Treatment results9 / 3
  • Great with kids3 / 5
  • Office & technology2 / 5
What patients talk about
ThemePraiseCriticism
Friendly staff10026
The orthodontist3010
Gentle, comfortable care345
Scheduling & wait times521
Clear explanations174
Treatment results93
Great with kids35
Office & technology25

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Recent reviews from Google

4.6
1,067 reviews
Martha Barroso
Martha Barroso
a month ago
“

TERRIBLE SERVICE. My husband had an appt.at 11:00 A.M and was called in after and One hour-LONG WAIT.

Review from Google

Citlaly Ibarra
Citlaly Ibarra
2 months ago
“

Irma took care of me during my ortho appointment and she was very gentle and super nice. Great experience overall

Review from Google

Alizay Becerra
Alizay Becerra
2 months ago
“

I went in for a braces consultation and I left with braces and Christian was super helpful and explained everything very well!! He made the process stress free!

Review from Google

Daniel Estrada
Daniel Estrada
3 months ago
“

I had a great experience with Western Dental. Their pricing was fair and affordable, and they offered flexible payment options that made it much easier to get the dental care I needed. Compare to other dentist around the area that are overprice. The staff was friendly, professional, and helpful throughout the entire process. They took the time to explain my treatment options and made me feel comfortable during my visit. If you’re looking for quality dental care with reasonable pricing and flexibility, I definitely recommend Western Dental.

Review from Google

Lilibeth Rivas
Lilibeth Rivas
3 months ago
“

Horrible I went in for a infection on my wisdom removal and since I’m new here in the city of riverside I understand I’ve been in pain for 1 whole week I low key thought they where gonna relief my pain they just told me if in 2-3 week I don’t get nth from the mail they can’t do nth rn and all they did was give me Tylenol like dam yuh can call up the insurance and ask them yur self if I was approved or not I was a pain I fainted cause of the unbearable pain and never helped at all —1100000

Review from Google

Read all 1,067 reviews on Google →

Questions about this practice

What orthodontic treatments does Western Dental & Orthodontics offer?+
Western Dental & Orthodontics offers: Clear Aligners, Traditional Braces, Early Treatment, Retainers.
Does Western Dental & Orthodontics accept dental insurance?+
Western Dental & Orthodontics accepts Access Dental, Aetna, Ameritas, Anthem, Assurant, and others.
Does Western Dental & Orthodontics offer free consultations?+
Yes, Western Dental & Orthodontics offers a free initial orthodontic consultation. Call (951) 324-5752 or book online to schedule.
Is Western Dental & Orthodontics accepting new patients?+
Western Dental & Orthodontics is currently welcoming new patients in Riverside, CA. Call (951) 324-5752 or book online to schedule.
Where is Western Dental & Orthodontics located?+
Western Dental & Orthodontics is located at 3485 Madison St. Get directions: https://maps.google.com/?cid=9633413203462690226&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Western Dental & Orthodontics?+
Western Dental & Orthodontics office hours: Mon 9:00 AM–6:00 PM, Tue 9:00 AM–6:00 PM, Wed 9:00 AM–6:00 PM, Thu 9:00 AM–6:00 PM, Fri 9:00 AM–6:00 PM, Sat 8:00 AM–4:30 PM, Sun Closed–Closed.
Does Western Dental & Orthodontics offer payment plans?+
Yes, Western Dental & Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Western Dental & Orthodontics?+
Western Dental & Orthodontics is staffed by Ellen Kim. The practice is board-certified.
What is the patient rating for Western Dental & Orthodontics?+
Western Dental & Orthodontics has a 4.6-star rating based on 1067 patient reviews on Google.

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7860 West Ln, Stockton · 3.9 (595)
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3405 International Blvd, Oakland · 3.7 (559) · Board certified
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1407 W March Ln, Stockton · 3.7 (502) · Board certified
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678 N Wilson Way, Stockton · 3.6 (506) · Board certified
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Research with AI

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3485 Madison St
Riverside, CA 92504
Get Directions
(951) 324-5752
westerndental.com/en-us/find-a-location/california/riverside/3485-madison-st
Book Online
Open in Google Maps
Accepting new patients
Free Consultation
Payment Plans Available
In-House Financing
Weekend Hours
Evening Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon9:00 AM – 6:00 PM
Tue9:00 AM – 6:00 PM
Wed9:00 AM – 6:00 PM
Thu9:00 AM – 6:00 PM
Fri9:00 AM – 6:00 PM
Sat8:00 AM – 4:30 PM
SunClosed

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