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  3. /Oakland Orthodontists
  4. /Western Dental & Orthodontics
Board CertifiedAccepting new patients

Western Dental & Orthodontics

Western Dental is a general dentistry and orthodontic practice in Oakland, CA offering traditional braces, clear braces, and aligners for patients of all ages.

1616 Franklin St #100, Oakland, CA 94612
3.0(490 reviews)
Call Now(510) 285-0420Book OnlineWebsiteDirections

About Western Dental & Orthodontics

Braces cases here often pass through several different orthodontists over the course of treatment, with long waits and billing disputes reported along the way.

Western Dental & Orthodontics is a general dental practice in Oakland that also offers braces, clear aligners, early treatment, and retainers. Braces come up more often in reviews than at a typical office, but several describe being seen by a different orthodontist at nearly every visit, wires placed incorrectly, or work left unfinished while billing continued. Many reviews do praise the dentists as gentle and thorough, including bilingual front-desk staff who help patients sort out insurance paperwork. Scheduling is a recurring sore point, with patients reporting hours-long waits and appointments rescheduled without notice.

Summary of 207 patient reviews, April 2019–September 2026, updated September 2026

Western Dental is a general dentistry and orthodontic practice in Oakland, CA offering traditional braces, clear braces, and aligners for patients of all ages.

They provide affordable, personalized orthodontic care with flexible financing options and accept most insurance plans including Medicaid and Medi-Cal.

Treatments offered

Clear AlignersClear AlignersTraditional BracesTraditional BracesEarly TreatmentEarly TreatmentRetainersRetainers
GuidesClear aligner costs explained →Adult braces cost guide →Teen braces cost guide →

Who They Treat

Western Dental & Orthodontics provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Orthodontists at this office

provider
headshot

MELANIE LEE SETO, DDS

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients10 yrs experience

Insurance accepted

33 plans listed
Access DentalAetnaAmeritasAnthemAssurantAvesisBlue Cross Blue ShieldCigna
Western Dental & Orthodontics accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 4 weeks ago

What patients praise

  • Dentists are frequently described as gentle and patient, even during difficult extractions and implant work.
  • Front desk staff, including bilingual team members, are often credited with helping patients navigate insurance paperwork.
  • Some patients report renewed confidence after treatment, citing successful implants and fillings.

Things to know

  • Many reviews describe long waits, sometimes hours past the scheduled time, along with appointments canceled or rescheduled without notice.
  • A number of reviews mention surprise charges, disputed insurance billing, or continued billing after treatment stalled.

Doctors patients mention

  • Dr. Sara · 9 reviews
  • Dr. Ragy · 8 reviews
  • Dr. Adeena · 3 reviews

Orthodontic care in reviews

Orthodontic reviews here describe inconsistent care, including being seen by a different orthodontist at nearly every visit, wires placed incorrectly, and braces work left unfinished while billing continued around $4,000 in cost.

Last 90 days
29 reviews
averaging 3.1★
Last 12 months
109 reviews
averaging 3.3★
Owner replies
81% of reviews
Reviews per month
16
Oct 2023Sep 2026
Reviews per month
Oct 20235
Nov 20232
Dec 20231
Jan 20248
Feb 202410
Mar 20244
Apr 20244
May 20242
Jun 20247
Jul 20246
Aug 202413
Sep 202412
Oct 202414
Nov 20248
Dec 20248
Jan 20258
Feb 20256
Mar 202516
Apr 202512
May 20257
Jun 20259
Jul 202515
Aug 20254
Sep 20258
Oct 20253
Nov 20256
Dec 20256
Jan 202610
Feb 202616
Mar 20264
Apr 20267
May 202614
Jun 202611
Jul 202610
Aug 202610
Sep 20269
Star ratings
  • 5★239
  • 4★25
  • 3★13
  • 2★10
  • 1★213
Average rating by year
  • 20182.6
  • 20194.0
  • 20203.1
  • 20213.5
  • 20223.1
  • 20233.1
  • 20242.9
  • 20252.8
  • 20263.4
1★5★
Treatments patients mention
  • Braces11
What patients talk about
PraiseCriticism
  • Scheduling & wait times5 / 57
  • Friendly staff48 / 12
  • The dentist30 / 8
  • Cost, insurance & financing6 / 24
  • Responsiveness2 / 18
  • Clear explanations10 / 4
  • Gentle, comfortable care10 / 4
  • Office & technology5 / 7
What patients talk about
ThemePraiseCriticism
Scheduling & wait times557
Friendly staff4812
The dentist308
Cost, insurance & financing624
Responsiveness218
Clear explanations104
Gentle, comfortable care104
Office & technology57

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Recent reviews from Google

3.0
490 reviews
Amir Aladdin
Amir Aladdin
a month ago
“

If this is your first time dealing with this office, be prepared for the possibility of wasting your time and making a trip for nothing. A simple courtesy call could have prevented all of this frustration. This was my first time dealing with this office, and I showed up on time only to be told my appointment had been moved because the technician had an emergency and had to leave. Instead of notifying me beforehand, the first thing I was asked was, “Would you like to reschedule for Friday or Saturday?” Well, this is an emergency to me too. That’s exactly why I came in to be seen by a dentist in the first place. There were no phone calls, no emails, no text messages, and no follow-up to let me know my appointment had changed. The front desk staff showed some of the worst communication I’ve experienced at a dental office.

Review from Google

Dahlia Ramos
Dahlia Ramos
a month ago
“

I wana thank copixie for all the help she does to maintain the clinic going. She always has a smile on her face and she is very welcoming. Thank you!

Review from Google

Vanessa Zepeda
Vanessa Zepeda
Edited a month ago
“

It’s always a pleasure walking in to see such great personal (copixie) . Im treated with respect and they always answer all my questions. Highly recommend my family and friends. Only down fall is the WAIT IS long. Time is set for a certain hour and I don’t get seen until 1 hour in a half later. Great full because y’all open on Saturdays but i would like to see more providers and DA as well. Thank you for your service.

Review from Google

Sheilah Kirui
Sheilah Kirui
2 months ago
“

Complete waste of my time. Unprofessional in that they keep overbooking more patients than they have capacity for. You will end up waiting for hours and hours before they can even see you. Would definitely not recommend.

Review from Google

Daluis Reyes
Daluis Reyes
2 months ago
“

Everyone do an amazing job my doctor, dr. Sara sanjari was patient the whole way and worked with me throughout the full process. She was the best dentist I have ever worked with thank you to her. Her assistant Mrs. Mandisa was wonderful and a great assistant she did a great job as well. Thank you to copixie as well for working with me even tho I had a lot of work and not a lot of time, she fit me in where she could and called to communicate any issues that arose. Loved my experience here and would definitely recommend.

Review from Google

Read all 490 reviews on Google →

Questions about this practice

What orthodontic treatments does Western Dental & Orthodontics offer?+
Western Dental & Orthodontics offers: Clear Aligners, Traditional Braces, Early Treatment, Retainers.
Does Western Dental & Orthodontics accept dental insurance?+
Western Dental & Orthodontics accepts Access Dental, Aetna, Ameritas, Anthem, Assurant, and others.
Does Western Dental & Orthodontics offer free consultations?+
Yes, Western Dental & Orthodontics offers a free initial orthodontic consultation. Call (510) 285-0420 or book online to schedule.
Is Western Dental & Orthodontics accepting new patients?+
Western Dental & Orthodontics is currently welcoming new patients in Oakland, CA. Call (510) 285-0420 or book online to schedule.
Where is Western Dental & Orthodontics located?+
Western Dental & Orthodontics is located at 1616 Franklin St #100. Get directions: https://maps.google.com/?cid=15588921159359479581&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Western Dental & Orthodontics?+
Western Dental & Orthodontics office hours: Mon 9:00 AM–6:00 PM, Tue 9:00 AM–6:00 PM, Wed 9:00 AM–6:00 PM, Thu Closed–Closed, Fri 9:00 AM–6:00 PM, Sat 8:00 AM–4:30 PM, Sun Closed–Closed.
Does Western Dental & Orthodontics offer payment plans?+
Yes, Western Dental & Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Western Dental & Orthodontics?+
Western Dental & Orthodontics is staffed by MELANIE LEE SETO. The practice is board-certified.
What is the patient rating for Western Dental & Orthodontics?+
Western Dental & Orthodontics has a 3-star rating based on 490 patient reviews on Google.

Other Western Dental & Orthodontics locations

Western Dental & Orthodontics Kids
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Western Dental & Orthodontics
3485 Madison St, Riverside · 4.6 (1067) · Board certified
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Western Dental & Orthodontics
4024 12th St, Riverside · 4.6 (571) · Board certified
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Western Dental & Orthodontics
3880 Chicago Ave, Riverside · 4.5 (952) · Board certified
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Western Dental & Orthodontics
902 E Hammer Ln, Stockton · 4.4 (377) · Board certified
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Western Dental & Orthodontics
1201 24th St, Bakersfield · 4.3 (930) · Board certified
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Western Dental & Orthodontics
2901 E Broadway Blvd, Tucson · 4.3 (898) · Board certified
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Western Dental & Orthodontics
1696 W Katella Ave, Anaheim · 4.1 (480) · Board certified
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Western Dental & Orthodontics
1080 W Elliot Rd, Tempe · 4.1 (482) · Board certified
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Western Dental Orthodontics
4409 Ming Ave, Bakersfield · 4.1 (883) · Board certified
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Western Dental & Orthodontics
2360 Pacific Ave, Long Beach · 4.0 (219) · Board certified
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Western Dental & Orthodontics
4401 Ming Ave, Bakersfield · 4.0 (166) · Board certified
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Western Dental & Orthodontics
7860 West Ln, Stockton · 3.9 (595)
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Western Dental & Orthodontics
1150 E Anaheim St, Long Beach · 3.8 (516) · Board certified
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Western Dental & Orthodontics
3405 International Blvd, Oakland · 3.7 (559) · Board certified
View →
Western Dental & Orthodontics
1407 W March Ln, Stockton · 3.7 (502) · Board certified
View →
Western Dental & Orthodontics
1143 E Main St, Mesa · 3.6 (400) · Board certified
View →
Western Dental & Orthodontics
678 N Wilson Way, Stockton · 3.6 (506) · Board certified
View →

Research with AI

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1616 Franklin St #100
Oakland, CA 94612
Get Directions
(510) 285-0420
westerndental.com/en-us/find-a-location/california/oakland/1616-franklin-st/
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Accepting new patients
Free Consultation
Payment Plans Available
In-House Financing
Weekend Hours
Evening Hours
Same-Day Appointments
Online Booking Available
Emergency Hours Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Paid Parking Available
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon9:00 AM – 6:00 PM
Tue9:00 AM – 6:00 PM
Wed9:00 AM – 6:00 PM
ThuClosed
Fri9:00 AM – 6:00 PM
Sat8:00 AM – 4:30 PM
SunClosed

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