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Smile Straight Orthodontics - Valencia Rd.
Smile Straight Orthodontics offers braces, Invisalign, and orthodontic care for children, teens, and adults in Tucson, AZ.
295 W Valencia Rd, Tucson, AZ 85706
4.8(199 reviews)
About Smile Straight Orthodontics - Valencia Rd.
Assistants get particular credit for staying calm with kids who have ADHD or sensory sensitivities, and many families return here for more than one child's treatment.
Reviews describe a practice that many families return to for more than one child, with treatment sometimes spanning years for a single household. Assistants are repeatedly noted for handling anxious or sensory-sensitive kids with patience, and the waiting area is set up with tablets and a TV to keep children occupied. Several reviewers mention staff walking through insurance details and even catching billing errors, and final results like straightened smiles after braces removal come up often.
Summary of 111 patient reviews, July 2017–August 2025, updated September 2026
Smile Straight Orthodontics offers braces, Invisalign, and orthodontic care for children, teens, and adults in Tucson, AZ.
Using state-of-the-art technology and customized treatment plans, they provide affordable options to help patients achieve confident smiles.
Treatments offered
Who They Treat
Smile Straight Orthodontics - Valencia Rd. provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Smile Straight Orthodontics - Valencia Rd. uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Orthodontists at this office
provider
headshot
headshot
Dr. Neal Jones, D.D.S.
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients18 yrs experience
provider
headshot
headshot
Stephen Hunsaker, DDS MS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
6 plans listedAetnaCignaDenteMaxHumanaRenaissance DentalUnited Concordia
We're proud to work with a diverse range of insurance providers and offer flexible payment plans.
What patients say
Latest review 3 months ago
What patients praise
- Assistants are described as patient with children who have ADHD or sensory sensitivities, helping ease anxiety before procedures.
- Several families mention multiple children completing treatment here over the years, with reviewers happy with the final straightened results.
- Staff are noted for explaining costs and insurance details thoroughly, including catching a billing error for one family.
Things to know
- A few reviews describe front desk interactions as unresponsive or dismissive, including one account of a long wait despite an early arrival.
- A couple of reviews mention friction over payment plans, including one instance where treatment was withheld pending upfront cash.
Who it suits
- Families with several kids needing treatment
- Children with ADHD or sensory sensitivities
- Last 12 months
- 4 reviews
- averaging 4.0★
- Owner replies
- 73% of reviews
36
Oct 2023Sep 2026
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| Nov 2023 | 1 |
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| Mar 2024 | 1 |
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| Aug 2024 | 2 |
| Sep 2024 | 36 |
| Oct 2024 | 8 |
| Nov 2024 | 1 |
| Dec 2024 | 0 |
| Jan 2025 | 1 |
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| May 2025 | 1 |
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- 5★185
- 4★8
- 3★0
- 2★1
- 1★7
- 20175.0
- 20185.0
- 20194.3
- 20204.8
- 20214.8
- 20225.0
- 20234.4
- 20244.8
- 20254.3
- 20265.0
1★5★
- Braces27
PraiseCriticism
- Friendly staff51 / 2
- The orthodontist23 / 1
- Great with kids18 / 1
- Clear explanations10 / 1
- Gentle, comfortable care11
- Scheduling & wait times9 / 2
- Office & technology10 / 1
- Treatment results10
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 51 | 2 |
| The orthodontist | 23 | 1 |
| Great with kids | 18 | 1 |
| Clear explanations | 10 | 1 |
| Gentle, comfortable care | 11 | 0 |
| Scheduling & wait times | 9 | 2 |
| Office & technology | 10 | 1 |
| Treatment results | 10 | 0 |
Recent reviews from Google
4.8
199 reviews
LuzMaria Espinoza
a year ago
The staff are very polite I have been a customer for many years. Love that I can take my 3 kids at once they explain everything they need to do when treatments are require. Very happy and satisfied mom.
Sarah Coxe
a year ago
Wait time was great , service was impecable and they were extremly friendly and it’s affordable 🤗 I had a broken permanent retainer and they fixed it that same day!
Katelyn Peters-Krieger
a year ago
The staff here is wonderful and they're so attentive with my kiddo. From the start in getting everything set up to the final month of braces and beyond, I can thank them enough for all they've done!!
Reyna Ortiz
a year ago
Always the best experience, the most friendly staff and the doctor is great. This is my third child coming here! Argelia is awesome!
ivan leon
a year ago
I had a fantastic experience at Smile Straight Orthodontics, the staff is incredibly friendly and professional. Dr. Jones and his team go above and beyond to make sure I'm satisfied. I definitely recommend Smile Straight Ortho !
Questions about this practice
What orthodontic treatments does Smile Straight Orthodontics - Valencia Rd. offer?
Smile Straight Orthodontics - Valencia Rd. offers: Early Treatment, Invisalign, Surgical Orthodontics, Clear Aligners, Traditional Braces, Clear Braces, Retainers.
Does Smile Straight Orthodontics - Valencia Rd. accept dental insurance?
Smile Straight Orthodontics - Valencia Rd. accepts Aetna, Cigna, DenteMax, Humana, Renaissance Dental, and others.
Does Smile Straight Orthodontics - Valencia Rd. offer free consultations?
Yes, Smile Straight Orthodontics - Valencia Rd. offers a free initial orthodontic consultation. Call (520) 722-2900 or book online to schedule.
Is Smile Straight Orthodontics - Valencia Rd. accepting new patients?
Smile Straight Orthodontics - Valencia Rd. is currently welcoming new patients in Tucson, AZ. Call (520) 722-2900 or book online to schedule.
Where is Smile Straight Orthodontics - Valencia Rd. located?
Smile Straight Orthodontics - Valencia Rd. is located at 295 W Valencia Rd. Get directions: https://maps.google.com/?cid=12850079129729345359&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Smile Straight Orthodontics - Valencia Rd.?
Smile Straight Orthodontics - Valencia Rd. office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 7:30 AM–3:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Smile Straight Orthodontics - Valencia Rd. offer payment plans?
Yes, Smile Straight Orthodontics - Valencia Rd. offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Smile Straight Orthodontics - Valencia Rd.?
Smile Straight Orthodontics - Valencia Rd. is staffed by Dr. Neal Jones, Stephen Hunsaker. The practice is a member of the American Association of Orthodontists (AAO).
What is the patient rating for Smile Straight Orthodontics - Valencia Rd.?
Smile Straight Orthodontics - Valencia Rd. has a 4.8-star rating based on 199 patient reviews on Google.
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Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Evening Hours
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri7:30 AM – 3:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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