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AAO MemberInvisalign ProviderAccepting new patients
Smile Straight Orthodontics
Smile Straight Orthodontics is a family orthodontic practice in Ridgeland, MS serving patients of all ages.
7040 Old Canton Rd, Ridgeland, MS 39157
5.0(314 reviews)
About Smile Straight Orthodontics
An autistic patient's need to feel safe shaped one visit here, and reviews often mention staff checking in verbally throughout procedures.
Reviews at this Ridgeland orthodontic practice highlight gentle, reassuring care, including a notable case of extra accommodation made for an autistic child and repeated mentions of staff checking in with nervous patients mid-procedure. Dr. Chad Hartley and Dr. Andrea Mclachlan are both mentioned for calm, thorough explanations of treatment plans and X-rays. Many reviews also note a clean, modern office and staff who explain each step of braces treatment before starting, though a handful of reviewers describe long waits or scheduling friction.
Summary of 200 patient reviews, October 2022–September 2026, updated September 2026
Smile Straight Orthodontics is a family orthodontic practice in Ridgeland, MS serving patients of all ages.
They offer metal braces, ceramic braces, and Invisalign clear aligners with flexible financing and free consultations. The practice is a Diamond+ Invisalign provider and uses 3D imaging technology.
Treatments offered
Who They Treat
Smile Straight Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Smile Straight Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Cone Beam CT (3D X-Ray)
Orthodontists at this office
provider
headshot
headshot
Dr. Chad Hartley, DMD
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Dr. Andrea McLachlan
NPI verified · no bio or photo on file
Accepting New Patients
Insurance accepted
6 plans listedAetnaCignaHumanaMedicaid / CHIPRenaissance DentalUnited Concordia
Smile Straight Orthodontics accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 8 weeks ago
What patients praise
- Staff are noted for checking in verbally during procedures and taking special care with an autistic patient to help them feel safe.
- Dr. Chad Hartley and Dr. Andrea Mclachlan are described as calm and thorough, explaining X-rays and treatment options in detail.
- Assistants are described as patiently walking young children and multi-child families through each step of treatment.
Things to know
- A few reviews describe long waits despite scheduled appointment times or appointments for siblings not being grouped efficiently.
Who it suits
- Young children and nervous or anxious patients
- Families with multiple children in treatment at once
Doctors patients mention
- Dr. Chad Hartley · 4 reviews
- Dr. Andrea Mclachlan · 1 review
- Last 90 days
- 11 reviews
- averaging 4.7★
- Last 12 months
- 79 reviews
- averaging 4.8★
- Owner replies
- 100% of reviews
63
Oct 2023Sep 2026
| Oct 2023 | 1 |
|---|---|
| Nov 2023 | 5 |
| Dec 2023 | 1 |
| Jan 2024 | 0 |
| Feb 2024 | 1 |
| Mar 2024 | 1 |
| Apr 2024 | 4 |
| May 2024 | 1 |
| Jun 2024 | 4 |
| Jul 2024 | 1 |
| Aug 2024 | 63 |
| Sep 2024 | 28 |
| Oct 2024 | 5 |
| Nov 2024 | 0 |
| Dec 2024 | 0 |
| Jan 2025 | 1 |
| Feb 2025 | 2 |
| Mar 2025 | 0 |
| Apr 2025 | 7 |
| May 2025 | 1 |
| Jun 2025 | 1 |
| Jul 2025 | 4 |
| Aug 2025 | 2 |
| Sep 2025 | 4 |
| Oct 2025 | 17 |
| Nov 2025 | 7 |
| Dec 2025 | 4 |
| Jan 2026 | 2 |
| Feb 2026 | 8 |
| Mar 2026 | 7 |
| Apr 2026 | 10 |
| May 2026 | 7 |
| Jun 2026 | 5 |
| Jul 2026 | 3 |
| Aug 2026 | 5 |
| Sep 2026 | 3 |
- 5★338
- 4★1
- 3★0
- 2★3
- 1★2
- 20225.0
- 20235.0
- 20245.0
- 20255.0
- 20264.7
1★5★
- Braces34
PraiseCriticism
- Friendly staff52 / 1
- Clear explanations36 / 1
- Gentle, comfortable care37
- The orthodontist33
- Great with kids30
- Scheduling & wait times9 / 4
- Office & technology14
- Treatment results6
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 52 | 1 |
| Clear explanations | 36 | 1 |
| Gentle, comfortable care | 37 | 0 |
| The orthodontist | 33 | 0 |
| Great with kids | 30 | 0 |
| Scheduling & wait times | 9 | 4 |
| Office & technology | 14 | 0 |
| Treatment results | 6 | 0 |
Recent reviews from Google
5.0
314 reviews
Damesha Haymore
3 weeks ago
I love this place. My babies and I had a really great experience, they were done with their consultation in a very timely manner, everyone was very professional and sweet. Kam is such a beautiful soul. Would recommend this dentist to anyone.
Lakita Nutall
a month ago
Highly recommend! They were able to schedule my daughter’s appointment, get her braces started, and complete the entire process within two weeks. The staff was very friendly, welcoming, and efficient. We had a great experience from start to finish and truly appreciate how quick and easy they made the process.
Roneisha McGill
2 months ago
My son has been with MS smiles for 3 years now for his braces. They have ton of patience and does an amazing job. They recently moved to a new location and it's definitely worth the drive. Thank you Mississippi Smiles Orthodontist for everything you do!!!!!
Sunshine Knight
3 months ago
Kenzie was super sweet and attentive . She was gentle and reassuring. I was very pleased with her service.
Wanda
3 months ago
Thank you Smile Straight Orthodontics for your professionalism & for creating a friendly environment for your patients. Dr. Hartley & his staff are wonderful. If anyone is looking for a orthodontist, Smile Straight at 7040 Old Canton Rd, Ridgeland, MS is the place to go.
Questions about this practice
What orthodontic treatments does Smile Straight Orthodontics offer?
Smile Straight Orthodontics offers: Early Treatment, Invisalign, Surgical Orthodontics, Clear Aligners, Traditional Braces, Clear Braces.
Does Smile Straight Orthodontics accept dental insurance?
Smile Straight Orthodontics accepts Aetna, Cigna, Humana, Medicaid / CHIP, Renaissance Dental, and others.
Does Smile Straight Orthodontics offer free consultations?
Yes, Smile Straight Orthodontics offers a free initial orthodontic consultation. Call (601) 790-1864 or book online to schedule.
Is Smile Straight Orthodontics accepting new patients?
Smile Straight Orthodontics is currently welcoming new patients in Ridgeland, MS. Call (601) 790-1864 or book online to schedule.
Where is Smile Straight Orthodontics located?
Smile Straight Orthodontics is located at 7040 Old Canton Rd. Get directions: https://maps.google.com/?cid=4311881647962474115&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Smile Straight Orthodontics?
Smile Straight Orthodontics office hours: Mon 7:30 AM–4:30 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 7:30 AM–1:30 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Smile Straight Orthodontics offer payment plans?
Yes, Smile Straight Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Smile Straight Orthodontics?
Smile Straight Orthodontics is staffed by Dr. Chad Hartley, Dr. Andrea McLachlan. The practice is a member of the American Association of Orthodontists (AAO).
What is the patient rating for Smile Straight Orthodontics?
Smile Straight Orthodontics has a 5-star rating based on 314 patient reviews on Google.
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Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFC
Mon7:30 AM – 4:30 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri7:30 AM – 1:30 PM
SatClosed
SunClosed
- Google reviews synced
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