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Smile Straight Orthodontics in Tucson offers affordable orthodontic treatment including braces, Invisalign, and clear aligners for children, teens, and adults.

About Smile Straight Orthodontics - Country Club Rd.
Payment plans that flex around a busy household budget and a doctor who involves kids directly in tracking their own progress.
This orthodontic practice sees a lot of families with several children in treatment at the same time, and reviews point to flexible payment plans and affordable pricing as a recurring help. Reviews frequently mention staff who are patient and warm with kids, with several noting an assistant who remembers a child's favorite tool. Dr. Neal Jones is described as explaining treatment steps to both parent and child rather than rushing, and reviews report visible results and improved confidence after braces. A smaller number of reviews describe billing surprises or balance billing beyond what insurance covered.
Summary of 130 patient reviews, September 2017–August 2026, updated September 2026
Smile Straight Orthodontics in Tucson offers affordable orthodontic treatment including braces, Invisalign, and clear aligners for children, teens, and adults.
The practice uses state-of-the-art technology and customized treatment plans with options for flexible payment and insurance acceptance.
Treatments offered
Who They Treat
Smile Straight Orthodontics - Country Club Rd. provides orthodontic treatment for the following age groups:
Technology & Equipment
Smile Straight Orthodontics - Country Club Rd. uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. Neal Jones, D.D.S.
NPI verified · no bio or photo on file
Insurance accepted
6 plans listedWhat patients say
Latest review 3 months ago
What patients praise
Things to know
Who it suits
Doctors patients mention
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| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 86 | 3 |
| The orthodontist | 30 | 2 |
| Great with kids | 28 | 1 |
| Clear explanations | 23 | 1 |
| Scheduling & wait times | 14 | 4 |
| Cost, insurance & financing | 15 | 3 |
| Office & technology | 13 | 1 |
| Gentle, comfortable care | 12 | 0 |
Recent reviews from Google
Dr. Neal Jones and his staff are amazing! We’re in and out during our appointments. They were even able to fit us in sameday for a broken bracket. Their payment plan has allowed us to afford braces for our daughter, something that would be difficult to pay all at once. I highly recommend this clinic.
Do not go to these people, and if you do, make sure you understand your insurance. They have a tricky way of balance billing patient's. First they require the payment up front and tell you you are getting discounts, but if you check your eob's from your dental insurance be sure you compare the "ineligible" amount on your EOB to what SSO just billed you, chances are, the amounts will line up. That's called balance billing and it's illegal and they know it. Also, because they know they are doing this and getting the money from you, that's called fraud by definition. Be really careful about your benefits, don't let them get more money than they contractually agree too.
The staff was incredibly friendly and professional, making me feel welcome from the moment I walked in. The orthodontist(A-Lee) took the time to explain the treatment options thoroughly, ensuring I felt comfortable and informed. My appointments were always punctual, and the office had a clean, inviting atmosphere. I’m already seeing great results, and I highly recommend them to anyone looking for top-notch orthodontic care!
Very nice staff. They really explain everything to you along the way. Glad me and my son choose this office. Very happy
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