Brident Dental & Orthodontics

Ok I know I should never rate a Brident 5 stars. Because they're part of the grifting that's plaguing this once proud profession. But this office has always been straight with me and Ysvena is a superstar. When she says something is covered, she has actually checked that it's covered. The office is not shiny new, they don't fawn over you, and sometimes there's a wait. Big deal. You're at a Brident. If you walk out with good care and no surprise bills, you should be thrilled.

Poor communication. Extremely poor customer service and seems to be incapable of resolving billing discrepancies. Even my insurance representative made mention of how the supervisor was not paying attention to what he was explaining to her regarding incorrect billing. She was talking to people in the background while the insurance rep was explaining the issue to her. She then placed us on hold for nearly an hour before the insurance rep and I hung up the call. To this day there's still no resolution.

I came for a cleaning. I showed up 30 minutes early to my appointment, and didn’t see the doctor until way after my appointment time. While I was there the people in the front desk were bad mouthing a different client for not having insurance in Spanish so that others couldn’t understand, but I was the only client there at the time and I’m fluent so I heard the whole thing. I was told when I got there I was scheduled too late for my cleaning, so it probably wasn’t going to happen, which they didn’t tell me about while scheduling, the people there seemed unenthusiastic about dealing with me as a client, they seemed more interested in the drama at the gas station across the street or the fact that it started raining to even address me. I filled out a stack of paperwork with no instructions and turned it in. The receptionist seemed disappointed at the fact that I missed random stuff on the form and very condescendingly highlighted stuff and said you missed these. The dentist measured my gums, refused to treat the thing I originally went there for. By the end of the visit they told me I needed braces and I need a root canal, totaling out to three grand in out of pocket expenses. I never complained about any pain or issues with the tooth they wanted to do the root canal for nor did I ever ask for braces. Something they could have easily found out if they asked me at all about any of my previous dental history. I just needed a cleaning, and I feel like these people were just trying to make a quick buck off of my insurance company. 👎🏽

My son is undergoing treatment here, and I’ve seen how differently they handle younger patients. They don’t treat it like a rushed procedure. Instead, they explain things slowly and make him comfortable before doing anything. That patience has made him much more cooperative over time.

Showed up at 8:50 for a 9am appointment. Stood in line at an empty front desk until 9:15 when I finally walked to the back and found the clinical staff to ask if anyone was going to check in patients. I was informed by the visiting clinical staff that there was no front desk staff on site and that they were making calls to figure out what is happening. I call the corporate office and tell them the issue, they escalate to manager who calls the clinic to confirm no one is answering and simply offer to reschedule. Finally a staff member arrives at 9:25am. I walk back in and wait another 10 minutes while that staff member combatively argues with another staff member behind the front desk. Finally, when I'm seen I have to cancel my appointment because I have to get back to work. Come to find out they are the front desk manager, and all they had to offer was stating the front desk worker had a family emergency and was not able to make it in. No back up plan, no contingencies, no information for the clinical or corporate staff since they were unaware of this issue or what was happening. Save your time and money and go somewhere else, you dont need this hassle or a defensive and insincere apology from an apathetic staff. By the look at other negative reviews about the front desk staff, I'm sure I'll receive the same generic "I'm sorry, we strive to be great, thank you for your feedback" response without any meaningful action. Update: thank you for proving my last point that this clinic doesn't care enough about patient experience by giving the same generic and unhelpful response that I predicted