Tap to connect directly with this practice
Board CertifiedInvisalign ProviderAccepting new patients
Smile Doctors Orthodontics - Upper Arlington
Smile Doctors Orthodontics in Upper Arlington offers comprehensive orthodontic treatments including braces and Invisalign aligners for kids, teens, and adults.
1535 Old Henderson Rd, Columbus, OH 43220
4.8(150 reviews)
About Smile Doctors Orthodontics - Upper Arlington
Early phase treatment for young children and same-day fixes for broken retainers mark this office, alongside quick self check-in scheduling under Dr. Reed and Dr. Simon.
This orthodontic practice sees a notable share of early (phase 1) treatment for young children, and reviews describe same-day retainer replacements when problems come up. Scheduling comes up often too, with self check-in, minimal wait times, and same-day starts noted, though a handful of reviews mention trouble getting appointments booked. Several reviews also describe patients transferring in mid-treatment, including cases moving between doctors within the practice or from out of state, generally without major disruption. The orthodontist is described as taking time to explain each step, including talking directly with child patients about their own treatment.
Summary of 121 patient reviews, May 2013–September 2026, updated September 2026
Smile Doctors Orthodontics in Upper Arlington offers comprehensive orthodontic treatments including braces and Invisalign aligners for kids, teens, and adults.
They are an Invisalign Diamond Provider located near Columbus with state-of-the-art equipment and multiple convenient locations.
Treatments offered
InvisalignEarly Treatment
Who They Treat
Smile Doctors Orthodontics - Upper Arlington provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Smile Doctors Orthodontics - Upper Arlington uses modern orthodontic technology to deliver precise, comfortable treatment.
Remote Monitoring
Orthodontists at this office
provider
headshot
headshot
-- FRANK R MARSHALL --, DDS, MS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients19 yrs experience
Insurance accepted
7 plans listedAetnaCignaDelta DentalHumanaMetLifeUnited ConcordiaUnited Healthcare
Most dental insurance plans accepted.
What patients say
Latest review 7 weeks ago
What patients praise
- Reviews mention early phase treatment starting for young children more than is typical.
- Same-day appointment starts, self check-in, and quick retainer replacements come up repeatedly.
- Several reviews describe transferring in mid-treatment, including from other orthodontists or after a move, without losing continuity of care.
Things to know
- A few reviews describe difficulty getting appointments scheduled despite the office's overall efficiency.
- Some reviews mention front desk staff being short with patients, particularly around cancellations or following a brand transition.
Who it suits
- Young children starting early treatment
- Families with multiple kids in treatment at once
- Patients transferring in mid-treatment
Doctors patients mention
- Dr. Reed · 11 reviews
- Dr. Simon · 3 reviews
- Last 90 days
- 6 reviews
- averaging 4.8★
- Last 12 months
- 30 reviews
- averaging 4.7★
- Owner replies
- 12% of reviews
14
Oct 2023Sep 2026
| Oct 2023 | 0 |
|---|---|
| Nov 2023 | 3 |
| Dec 2023 | 2 |
| Jan 2024 | 2 |
| Feb 2024 | 2 |
| Mar 2024 | 2 |
| Apr 2024 | 0 |
| May 2024 | 0 |
| Jun 2024 | 1 |
| Jul 2024 | 1 |
| Aug 2024 | 2 |
| Sep 2024 | 0 |
| Oct 2024 | 2 |
| Nov 2024 | 0 |
| Dec 2024 | 3 |
| Jan 2025 | 5 |
| Feb 2025 | 3 |
| Mar 2025 | 14 |
| Apr 2025 | 1 |
| May 2025 | 2 |
| Jun 2025 | 4 |
| Jul 2025 | 1 |
| Aug 2025 | 2 |
| Sep 2025 | 2 |
| Oct 2025 | 3 |
| Nov 2025 | 2 |
| Dec 2025 | 2 |
| Jan 2026 | 2 |
| Feb 2026 | 2 |
| Mar 2026 | 4 |
| Apr 2026 | 4 |
| May 2026 | 2 |
| Jun 2026 | 2 |
| Jul 2026 | 1 |
| Aug 2026 | 4 |
| Sep 2026 | 1 |
- 5★149
- 4★5
- 3★3
- 2★1
- 1★6
- 20135.0
- 20145.0
- 20155.0
- 20165.0
- 20175.0
- 20185.0
- 20195.0
- 20204.0
- 20214.8
- 20224.9
- 20233.5
- 20245.0
- 20254.8
- 20264.7
1★5★
- Braces26
- Invisalign / clear aligners7
- Early (phase 1) treatment7
- Retainers6
PraiseCriticism
- Friendly staff37 / 5
- The orthodontist35 / 1
- Scheduling & wait times23 / 6
- Great with kids24
- Treatment results18 / 2
- Clear explanations16
- Office & technology10
- Responsiveness8 / 2
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 37 | 5 |
| The orthodontist | 35 | 1 |
| Scheduling & wait times | 23 | 6 |
| Great with kids | 24 | 0 |
| Treatment results | 18 | 2 |
| Clear explanations | 16 | 0 |
| Office & technology | 10 | 0 |
| Responsiveness | 8 | 2 |
Recent reviews from Google
4.8
150 reviews
Kam
2 months ago
Great customer service, easy process, reasonable pricing, and they have a same day service option! Dr. Simon and his staff are quick and friendly!
Rosa Balderrama
Edited 3 months ago
Came for my scheduled appointment to find a closed building. A staff girl came later saying that all appointments were canceled for the day. After checking my email and phone history, I can confirm that no notice was given to me for this cancellation. Only writing this review because I was treated very poorly by the staff girl who also refused to reschedule me for an appointment saying that “I can just call”. I now have this horrible feeling one gets after a very rude customer service. I don’t want to call and get answered by this same horrible person… but I guess I will have to if I want to continue the treatment that I am already paying for.
Falastin hassan
5 months ago
Great service ! Great communication very helpful and kind ! I definitely recommend 🩵thank you for this great process and smile
Natalie Anne Roberts
5 months ago
Great experience. Friendly and knowledgeable staff. Dr Reid is great!! So glad I came to them for adult Invisalign. I highly recommend this Doctor and his staff.
Melenie Restuccio
5 months ago
The staff is very friendly and always explains every step of the visit to my daughter. Dr. Reed has been fantastic and also very informative of each step of the process.
Questions about this practice
What orthodontic treatments does Smile Doctors Orthodontics - Upper Arlington offer?
Smile Doctors Orthodontics - Upper Arlington offers: Invisalign, Early Treatment.
Does Smile Doctors Orthodontics - Upper Arlington accept dental insurance?
Smile Doctors Orthodontics - Upper Arlington accepts Aetna, Cigna, Delta Dental, Humana, MetLife, and others.
Does Smile Doctors Orthodontics - Upper Arlington offer free consultations?
Yes, Smile Doctors Orthodontics - Upper Arlington offers a free initial orthodontic consultation. Call (614) 451-6464 or book online to schedule.
Is Smile Doctors Orthodontics - Upper Arlington accepting new patients?
Smile Doctors Orthodontics - Upper Arlington is currently welcoming new patients in Columbus, OH. Call (614) 451-6464 or book online to schedule.
Where is Smile Doctors Orthodontics - Upper Arlington located?
Smile Doctors Orthodontics - Upper Arlington is located at 1535 Old Henderson Rd. Get directions: https://maps.google.com/?cid=15960471089238778175&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Smile Doctors Orthodontics - Upper Arlington?
Smile Doctors Orthodontics - Upper Arlington office hours: Mon 7:00 AM–4:00 PM, Tue 7:00 AM–4:00 PM, Wed 7:00 AM–4:00 PM, Thu 7:00 AM–4:00 PM, Fri 8:00 AM–12:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Smile Doctors Orthodontics - Upper Arlington offer payment plans?
Yes, Smile Doctors Orthodontics - Upper Arlington offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Smile Doctors Orthodontics - Upper Arlington?
Smile Doctors Orthodontics - Upper Arlington is staffed by -- FRANK R MARSHALL --. The practice is board-certified.
What is the patient rating for Smile Doctors Orthodontics - Upper Arlington?
Smile Doctors Orthodontics - Upper Arlington has a 4.8-star rating based on 150 patient reviews on Google.
Other Smile Doctors Orthodontics - Upper Arlington locations
Farnsworth Family Orthodontics
9103 Milwaukee Ave, Lubbock · 5.0 (408) · Board certified
Smile Doctors Orthodontics - Madison
538 N Midvale Blvd, Madison · 4.9 (174)
Smile Doctors Orthodontics - Arlington
6501 S Cooper St Suite 129, Arlington · 4.9 (723) · Board certified
Smile Doctors Orthodontics - Lee's Summit
309 SW Market St, Lee's Summit · 4.9 (521) · Board certified
Smile Doctors Orthodontics - Austin Research
8754 Research Blvd, Austin · 4.9 (447)
Smile Doctors Orthodontics - Kansas City
315 Nichols Rd #208, Kansas City · 4.9 (287) · Board certified
Smile Doctors Orthodontics - Knoxville Schubert
5202 Schubert Rd, Knoxville · 4.9 (183) · Board certified
Smile Doctors Orthodontics - Miamisburg
1254 E Central Ave, Miamisburg · 4.9 (146)
Smile Doctors Ortho - San Antonio San Pedro
16789 San Pedro Ave, San Antonio · 4.9 (295) · Board certified
Smile Doctors Orthodontics - Cheyenne
1947 Dell Range Blvd, Cheyenne · 4.9 (698) · Board certified
Kanning Orthodontics
9101 NE 82nd Terrace, Kansas City · 4.9 (103) · Board certified
Smile Doctors Ortho - Fort Worth Western Center
3201 Western Center Blvd #115, Fort Worth · 4.8 (169) · Board certified
Smile Doctors Orthodontics - Knoxville Dutchtown
9220 Dutchtown Rd STE 101, Knoxville · 4.8 (82) · Board certified
Smile Doctors Orthodontics - Waco
5156 W Waco Dr, Waco · 4.8 (239) · Board certified
Smile Doctors Orthodontics - Knoxville Mabry Hood
120 Mabry Hood Rd NW, Knoxville · 4.7 (209)
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon7:00 AM – 4:00 PM
Tue7:00 AM – 4:00 PM
Wed7:00 AM – 4:00 PM
Thu7:00 AM – 4:00 PM
Fri8:00 AM – 12:00 PM
SatClosed
SunClosed
Social Profiles
- Google reviews synced
- SOURCED
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listing