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Triad Orthodontics - Winston Salem
Triad Orthodontics offers braces, Invisalign, and customized orthodontic treatment for patients of all ages in Winston-Salem, NC.
5085 University Pkwy, Winston-Salem, NC 27106
4.6(140 reviews)
About Triad Orthodontics - Winston Salem
Impacted canines and other complex cases get corrected through multi-year treatment, though scheduling and callback delays draw repeated complaints.
Patients often mention Dr. Matthew Morrone and Dr. Lea Sarment for clearly explaining treatment plans and keeping kids calm during procedures, with several noting successful correction of impacted canines over long-term braces treatment. The office is described as clean and modern, and coordinators are noted for helping families work through payment plan options. Scheduling is a recurring sore point, with reports of long waits for appointments and difficulty reaching the office for emergency repairs like broken brackets.
Summary of 101 patient reviews, February 2019–August 2026, updated September 2026
Triad Orthodontics offers braces, Invisalign, and customized orthodontic treatment for patients of all ages in Winston-Salem, NC.
The practice features state-of-the-art technology, free consultations, and accepts Medicaid and private insurance.
Treatments offered
Who They Treat
Triad Orthodontics - Winston Salem provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Triad Orthodontics - Winston Salem uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Orthodontists at this office
provider
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Dr. Matthew Morrone, DMD, MS
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
headshot
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Dr. Kriya Kathwadia, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients1 yrs experience
provider
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Dr. Lea Sarment
NPI verified · no bio or photo on file
Accepting New Patients
Insurance accepted
6 plans listedAetnaCignaHumanaMedicaid / CHIPRenaissance DentalUnited Concordia
Triad Orthodontics - Winston Salem accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 3 months ago
What patients praise
- Reviews describe the orthodontist as remembering patients personally and explaining treatment plans thoroughly to both kids and parents.
- Several families mention impacted canines and other complex cases being successfully corrected through multi-year treatment.
- The office is noted for a clean, modern setup and a calming atmosphere that helps ease anxious younger patients.
Things to know
- A number of reviews describe long waits for appointments, including canceled visits and unanswered confirmation calls.
- Some reviews report difficulty getting timely responses for issues like broken brackets, with calls and voicemails going unreturned.
Who it suits
- Families with multiple children in treatment
- Anxious or nervous younger patients
Doctors patients mention
- Dr. Matthew Morrone · 6 reviews
- Dr. Lea Sarment · 3 reviews
- Last 12 months
- 21 reviews
- averaging 4.4★
- Owner replies
- 99% of reviews
19
Oct 2023Sep 2026
| Oct 2023 | 1 |
|---|---|
| Nov 2023 | 0 |
| Dec 2023 | 0 |
| Jan 2024 | 2 |
| Feb 2024 | 0 |
| Mar 2024 | 1 |
| Apr 2024 | 1 |
| May 2024 | 1 |
| Jun 2024 | 9 |
| Jul 2024 | 1 |
| Aug 2024 | 19 |
| Sep 2024 | 4 |
| Oct 2024 | 2 |
| Nov 2024 | 0 |
| Dec 2024 | 1 |
| Jan 2025 | 1 |
| Feb 2025 | 5 |
| Mar 2025 | 0 |
| Apr 2025 | 2 |
| May 2025 | 4 |
| Jun 2025 | 4 |
| Jul 2025 | 4 |
| Aug 2025 | 0 |
| Sep 2025 | 2 |
| Oct 2025 | 2 |
| Nov 2025 | 4 |
| Dec 2025 | 0 |
| Jan 2026 | 4 |
| Feb 2026 | 4 |
| Mar 2026 | 0 |
| Apr 2026 | 1 |
| May 2026 | 1 |
| Jun 2026 | 2 |
| Jul 2026 | 2 |
| Aug 2026 | 1 |
| Sep 2026 | 0 |
- 5★120
- 4★5
- 3★5
- 2★1
- 1★13
- 20194.8
- 20205.0
- 20214.8
- 20225.0
- 20234.5
- 20244.5
- 20254.2
- 20264.2
1★5★
- Braces19
- Retainers3
PraiseCriticism
- The orthodontist25 / 3
- Friendly staff21 / 4
- Great with kids13 / 1
- Scheduling & wait times3 / 12
- Clear explanations11 / 1
- Gentle, comfortable care10
- Office & technology8 / 1
- Responsiveness1 / 6
| Theme | Praise | Criticism |
|---|---|---|
| The orthodontist | 25 | 3 |
| Friendly staff | 21 | 4 |
| Great with kids | 13 | 1 |
| Scheduling & wait times | 3 | 12 |
| Clear explanations | 11 | 1 |
| Gentle, comfortable care | 10 | 0 |
| Office & technology | 8 | 1 |
| Responsiveness | 1 | 6 |
Recent reviews from Google
4.6
140 reviews
Autumn Smith
5 months ago
My son just got his braces on and needs assistance immediately so I called to make him an appointment asap. They told me they would call me with appointments times and it’s been 2 days.
vize alex
7 months ago
Do not recommend this place it looks nice and clean, but service is bad they do the work fast but after they do so many problems . My sisters braces kept breaking , They have young adults that are fresh out of training so it’s not professional (My sisters braces kept falling they don’t put them on correctly to loose and always break even though she don’t eat anything bad or hard)
Sharee Yates
8 months ago
Always a pleasure to visit the Triad Ortho Winston Team! The front desk is always fabulous and pleasant—The BEST I’ve seen!! Definitely top notch service with them! All the assistants are phenomenal and efficient, I had the pleasure of visiting the delightful Sydney! Dr.Lea’s warm heart always shows in her smile and she always keeps a fun and fresh vibe! 10 STARS!!!
Kimberly McClendon-Turner
8 months ago
Dr. M & his Team are so welcoming and professional. Each assistant does their best to relate to my 11 year old daughter and she feels like she’s visiting an older sister & Dr. M is Big Brother.. Honestly! She is always excited to know that she has an Orthodontist appointment.
Trista
10 months ago
I absolutely love this place... My kiddos as well.... The staff is awesome they'll help u as much as they can and always greets u with a smile
Questions about this practice
What orthodontic treatments does Triad Orthodontics - Winston Salem offer?
Triad Orthodontics - Winston Salem offers: Early Treatment, Invisalign, Surgical Orthodontics, Clear Aligners, Traditional Braces, Clear Braces, Retainers.
Does Triad Orthodontics - Winston Salem accept dental insurance?
Triad Orthodontics - Winston Salem accepts Aetna, Cigna, Humana, Medicaid / CHIP, Renaissance Dental, and others.
Does Triad Orthodontics - Winston Salem offer free consultations?
Yes, Triad Orthodontics - Winston Salem offers a free initial orthodontic consultation. Call (336) 387-5058 or book online to schedule.
Is Triad Orthodontics - Winston Salem accepting new patients?
Triad Orthodontics - Winston Salem is currently welcoming new patients in Winston-Salem, NC. Call (336) 387-5058 or book online to schedule.
Where is Triad Orthodontics - Winston Salem located?
Triad Orthodontics - Winston Salem is located at 5085 University Pkwy. Get directions: https://maps.google.com/?cid=14941688616713254371&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Triad Orthodontics - Winston Salem?
Triad Orthodontics - Winston Salem office hours: Mon 8:00 AM–4:30 PM, Tue 8:00 AM–4:30 PM, Wed 7:00 AM–3:00 PM, Thu 8:00 AM–4:30 PM, Fri 7:00 AM–1:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Triad Orthodontics - Winston Salem offer payment plans?
Yes, Triad Orthodontics - Winston Salem offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Triad Orthodontics - Winston Salem?
Triad Orthodontics - Winston Salem is staffed by Dr. Matthew Morrone, Dr. Kriya Kathwadia, Dr. Lea Sarment. The practice is a member of the American Association of Orthodontists (AAO) and board-certified.
What is the patient rating for Triad Orthodontics - Winston Salem?
Triad Orthodontics - Winston Salem has a 4.6-star rating based on 140 patient reviews on Google.
Other Triad Orthodontics - Winston Salem locations
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Evening Hours
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Free Lot Parking
CashCredit CardsDebit CardsContactless / NFC
Mon8:00 AM – 4:30 PM
Tue8:00 AM – 4:30 PM
Wed7:00 AM – 3:00 PM
Thu8:00 AM – 4:30 PM
Fri7:00 AM – 1:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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