Triad Orthodontics - Guilford College Rd.

Had appts rescheduled last minute on us, hard to get appts in between regular appts when things break. Getting someone to call you back is horrible. Don’t understand why when you put your number in the queue for a call back (which is makes you after a while of waiting on the line) it’s been hours and still haven’t even gotten a call back.

Ever since I paid off my Invisalign I have had nothing but issues with this location. Appointments keep being made and rescheduled without my knowledge and it isn’t until I get a message asking to confirm an appointment that I become aware of it. I try to get in contact over the phone with someone who can help me but every time I get sent to voicemail, or get vague answers or false promises that someone will “get back to me.” I have been waiting for my Invisalign trays for weeks, however, I have had the same tray for more than two months. My last appointment I was under the impression that I had just completed my last tray and was getting my attachments taken off. Then I got told I would have to wait for another order of trays to wear for another 2 months?? And it would’ve been tolerable if the process had been quick, but it’s guaranteed that I won’t be getting my trays till next month IF all goes well because apparently they’re booked until September (it’s July). I have gone in person to try and get answers but I have been met with nothing but uncertainty from anyone at the front desk. I have also been trying to reschedule an appointment for the past few days and absolutely no one helps me. It sounds absolutely absurd and typing it all out makes me even more upset. I don’t understand how it got to this point but I am extremely disappointed and frustrated. If I could get treated somewhere else, I would.

Jade really stood out during our visit. I loved her personality and how easily she was able to relate to my daughter, helping her feel comfortable and at ease throughout the appointment. Everyone we encountered was absolutely amazing! The entire team was knowledgeable, helpful, and took the time to answer all of my questions. The young lady who placed my daughter’s braces was also incredibly patient, kind, and reassuring, which made the experience so much better. We truly appreciate the care and compassion shown by everyone in the office. Thank you all for making this such a positive experience!

We had a great experience at my daughter’s orthodontist appointment. The staff was very welcoming, friendly, and professional from the moment we walked in. They took the time to explain everything clearly and made sure my daughter felt comfortable during the visit. The office was clean, organized, and ran very efficiently. I really appreciated how patient and kind everyone was with her. Overall, it was a very positive experience, and we look forward to starting her treatment!

Very unprofessional when you call. Ask to get a note for my son school never received any copies . Left a voicemail about any open availability. Never got a phone call back.