Greenberg Dental & Orthodontics

Unfortunately, they do not respect my time. I visited them twice and waited for four hours without any work being completed, and I had to take time off from my job.

Really unhappy with my experience. First time trying this company/office since moving to the city recently. I have always gone to the dentist twice yearly, never had any issues (last had x-rays/cleaning with my long term family dentist in January 2025) and somehow I magically have one cavity and possibly a second forming? I asked them for photo evidence as I am a clinician myself and did not really believe them (had just read on recent dental scams in the news cough cough). They had an attitude about that. I asked for the x-rays to be sent to my email so I could get a second opinion from my previous family dentist and they didn't send them. Had to chase them up for that the following days. Then I asked for the specific area and type of cavity they were stating I had. They then said "that's our information not yours", uhm....it's my medical record...what do you mean it's yours? On top of that, I was the first appointment of the day (7am) and I waited 35 minutes to be taken back?? How are you behind when I am first of the day? Then the cleaning aka torturing began. Like I said, I have always been meticulous with my teeth, and I felt like I was in one of those games from the SAW franchise. Being waterboarded while a guillotine was used as "floss". My teeth hurt as much as the day I had my braces put on as a kid. 0/10 would recommend this place.

Location is great for me and everyone has been nice to work with over the years.

My Mom called ahead to verify they took her insurance. She then called a Lyft and checked in with the receptionist. The receptionist kept her waiting in the lobby in excess of two hours until my Mom asked the front desk why she was not called for her appointment and the front desk staff stated they do not take her insurance. They made my mom wait 2 hours and did not even have the courtesy to inform her, while she was in the lobby. This was *after* call ahead to verify and to make the appointment in the first place!

They don't care about patients... My mother went in to get a crown treatment done after her root canal treatment recently. She was originally quoted that her insurance would cover some of the cost. ONLY almost a week later, my Mother goes in for her first appointment, and AFTER she pays, she is told that the insurance will NOT cover; although the money should return quickly. I call the office to further understand how something like this can happen. I end up speaking with the office manager. I ask why is it that she was originally quoted that the insurance would cover and now it does not - NOT why she will not be covered but HOW she was incorrectly quoted. Immediately, she attempted to brush off any accountability and said the error on the quote was due to the endodontist who conducted the root canal. That is wrong, since the crown treatment plan invoice was written by THIS office. She then says I don't know who wrote it. Dodging responsibility once more, I tell them it has YOUR general dentist name on it. She finally at that point, with no sincerity, admits they made the mistake and takes the blame for it - barely. And I quote "I guess". Atrocious. They did not care whatsoever about the fact that they wasted our time and money. My Mom has to take time off work (unpaid), for them to tell us, whoops nevermind. Now we have to spend more time on top of the time they made us waste for no good reason looking somewhere else, while my Mom has a hole in her mouth, when this could have been taken care of already. I wouldn't be writing this, if they were more sincere and took accountability right away. I work for Human Resources at one of the largest Hospital in Florida. I know exactly how customer service should be handled and THIS is unacceptable. -09/10/2024