Great Expressions Dental Centers - Del Prado

I booked a 9am appointment for a new patient cleaning. I understood upfront that new x-rays and a doctor consult would be part of the visit, and everyone on staff was friendly enough. But it felt like they were determined to find something wrong with my teeth. During the gum exam, the doctor kept saying how great my gums looked—until the very last spot, where she pushed unusually hard and came back with a 4. (1-3 is normal) Suddenly I was "at risk of losing that tooth." Then I was told I grind my teeth and need a mouth guard, plus possibly a few cracks. It all felt manufactured. Then came the pitch: a $700 deep cleaning, for what amounted to one problem tooth. When I said I wouldn't be getting a mouth guard, the doctor got visibly annoyed and warned me about how much damage I was supposedly doing to my teeth. After all that, they told me I was free to go—except I hadn't actually gotten the cleaning I originally came in for. When I asked about it, I was told the hygienist wouldn't be available until 12pm. I arrived at 9am. By the time I asked, it was already 10:30. 1-1/2 hours exam and no cleaning. I walked out and not one person said a word to me or even followed up with a phone call. This felt less like dental care and more like a sales funnel. Would not recommend.

I love her. The dentist spend time with me. Explaining exactly what needed to be done. It’s all getting done. The staff is friendly and kind. Love my dentist.

If there was an option to give negative stars I would… husband went there for extreme tooth pain and he left in extreme tooth pain because they did absolutely nothing… for a cracked tooth to be extracted while he was awake they refused to touch him because of his oxygen.. he went to a different dentist (different dentist than he was referred to by this disgrace of a dentist) and he was in and out in less then two hours…. Guess if he was Spanish he would have had no problem at this great expressions… they tried to make every excuse not to do it… he needs a medical clearance, got it and went back… it would be $800 with dental insurance, no problem….the dentist didn’t know any of the medical terms used in the clearance so she wouldn’t do it…. You need to know medical terms when you go to dental school… she shouldn’t be practicing dental if she doesn’t know medical terms… I don’t even know how this place is still open… I would never recommend anyone to go here… there should be a serious investigation into this lady and her license

Waiting times are an absolutely nightmare at this place. 30 minutes wait is short, over 90 minutes was the longest. Plan accordingly or find a better place.

I was very apprehensive when I arrived because I have had a lot of trouble finding A good dentist I could trust and who was honest ever since I moved here from the Midwest. I love the doctor and everyone treated me great. now finally can have a pretty smile again someday soon and feel better thank you.