Great Expressions Dental Centers - Riverside

The doctor and her staff did an amazing job with me today. I needed a cleaning. I had a filling that fell out over the weekend and I had a broken appliance. They replaced all of those things as well as an appliance that I had ordered three weeks ago so I greatly appreciate all of their assistance thank you thank you thank you!

Editing to update this review since I get endless requests to review this location via email and text: The location is good until you need work done. Have had issues with this location’s billing and my insurance after having treatment in February and March. Thankfully I have access to health advocates who completed the appeals process, though I’m not totally a fan of how the practice handles billing, especially when there’s a denial/appeal involved. I would trust that the practice handles insurance billing appropriately and sent in pertinent information, but that doesn’t seem to be the case. I then had to pay for the denied service and was told if I didn’t pay it, they’d send it to collections - this is all while having to handle the appeals process myself. They did provide the appropriate information and the denied claim was ultimately paid, though I don’t feel the patient should be threatened with collections while having to handle the denied claim on their own. I’m now having to wait for my “account to settle” before receiving a refund for the now paid claim. Not totally their fault and they’ve been professional during the process, though I feel like a corporate entity could have better billing practices to ensure this doesn’t happen on the front end and do better with refunding the patient once the claim has been paid. I can only imagine how long it’ll take to get the refund given this lengthy process (it’s currently still ongoing for additional treatment dates). I’ve never had any issues like this with any other dental practice. Old review: Really great experience at Riverside Great Expressions. A friend referred me here after I started having scheduling issues with my previous dentist and I’m glad I made the change to Riverside Great Expressions. I always refer them to people looking for a new office. Everyone in the office is amazing and I’m always happy with the service I receive.

Great staff and atmosphere. Everyone was very polite, pleasant and helpful in addressing my questions and concerns, all of my scheduled dental needs were meet including additional dental work that they were able to address and complete the same day in a timely manner.

Comfortable. My tech was great very reassuring and kind. Did a top notch job at my cleaning. May look forward to going back. I'll be choosing Riverside location from now on. At Hodges I had a rather humiliating tech. Thank you Riverside!

Great customer service from the front desk to my hygienist. She always make you feel comfortable while getting your cleaning. She does a great job and my teeth looks so good after getting my treatments with her ( Sonya). Keep up the great work staff.