Gentle Dental Tempe

Update: They sent an email saying I now owe $23. When I called, the lady said I did a panoramic scan that was not covered. No one mentioned this on the day of the appointment. She kept trying to say I came back to see the oral surgeon. I ended the call because I had a meeting. I called this number that was provided and asked to speak with the practice manager. I then informed her that I was given this number based on a review and now calling because I saw the charge. She looked up the account and said she would waive the charge however, if I went to next dentist, they will not be emailing the x-ray because I didn’t pay for it. Okay, who cares. I then mentioned that I got this number from leaving the review, her response was “I’m sure it was fabulous” in a very sarcastic tone. Overall that call didn’t make the experience better. There’s nothing gentle about this dental office. I don’t even write reviews but this experience just had to be shared. ********************** I came here for a simple extraction due to severe pain in one tooth. After providing my insurance information, I was presented with a treatment plan for a full set of X-rays and asked to sign it, even though that was not the reason for my visit. I had to advocate for myself and request a limited exam instead. The dentist spent less than five minutes with me and quickly referred me to their oral surgeon for the extraction. At the front desk, the focus seemed to be collecting my $10 copay before confirming anything or even answering a basic question about availability of the oral surgeon. They said they were “squeezing” me in for a next-day consult, but I later found out the surgeon does not accept my insurance — but they’d still schedule me to pay out of pocket. My insurance lists one of their surgeons but the surgeon wasn’t available at that location. They gave me a number to call and that location said the dentist is still being credentialed. I also requested my X-rays be sent to another office. I was told they had been sent, but when I arrived at the new office, nothing was received. After calling back, I was then told I needed to sign a release form, which was never mentioned initially. Overall, the experience felt disorganized and poorly communicated. I left still in pain and had to start over elsewhere. I would not recommend.

Do not see Garber for your root canal/Endo work. Seems incompetent. He did a root canal on me. Missed one important and standard canal. Didnt treat it at all. That caused me to have bone loss and need retreatment. I went in to see him 3 times in 1 month because the tooth was having pain again. All he did was take an xray and he said it looked fine each time I went it. He didn’t think to use a CT scan which is also standard even though they have one in house. I got annoyed and went to a different Endodontist and within 5 minutes they knew what was wrong. Seems like Garber is not an expert in his field or was negligent. He also did multiple other root canals on me before this incident. They had no pain beforehand so I’m wondering if they were even necessary or just misdiagnosed. Avoid him or if hes your only option then stay on top of him by asking for CT scans and ask to have all your canals including hidden ones treated. Idk why I as the patient have to ask to get care up to correct standards. Why do I as the patent have to tell you repeatedly something feels wrong? Why do I have to press you to get a CT scan? I have permanent bone loss and I almost lost a tooth because of this guy. Luckily I found a different Endodontist who is actually knowledgeable in their field. The rest of the business, drs, nurses, office staff is very nice and helpful. For them id give them a 5/5. If Garber ever leaves I’ll change this review

I have no complaints with the service I received yesterday. That is weird considering I had a root canal but everything went smoothly. From ensuring I felt no pain to calming conversations throughout the procedure, the process lessened the fear of going to see a dentist.

Was charged for X-Rays over a year after a visit with no logical reasoning, claimed they tried to contact via mail but have an old address / location on file despite new patient intake at this location and are now taking it to collections. Gentle Dental has persistently tried to collect on regular services claiming that insurance does not cover enough. Never been an issue with other dentists.

Dr. Bedam, a surgeon at Gentle Dental, has golden hands! She did my implants. Both surgeries were done immaculately, and implants have taken root quickly, without any complications or pain. All dental assistants at Gentle Dental are great professionals too, as well as very friendly and supportive. I also like their system of text reminders about upcoming appointments.