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Board CertifiedAccepting new patients
Premier Smiles Orthodontics
Premier Smiles Orthodontics is a multi-location orthodontic practice in Northeast Ohio serving children, teens, and adults since 1995.
16909 Chagrin Blvd, Shaker Heights, OH 44120
4.7(609 reviews)
About Premier Smiles Orthodontics
Long, multi-year braces journeys often end in patient satisfaction, with Dr. Jeffrey Dworkin and Dr. Dale Kates now leading care amid some reports of doctor turnover during treatment.
Premier Smiles Orthodontics sees a steady stream of braces patients, many of them young children, and reviews often describe gentle handling during adjustments and a calm environment for anxious kids. Staff are credited with explaining each stage of treatment and answering questions before parents and patients commit to a plan. Some reviewers note having worked with several different orthodontists over the course of treatment, including Dr. Jeffrey Dworkin and Dr. Dale Kates who are currently practicing there, and a handful describe inconsistent communication as a result. Long treatment courses are common, with several patients reporting satisfaction with the final results after years of braces work.
Summary of 197 patient reviews, September 2019–September 2026, updated September 2026
Premier Smiles Orthodontics is a multi-location orthodontic practice in Northeast Ohio serving children, teens, and adults since 1995.
They offer braces, clear aligners, and Invisalign with same-day treatment initiation and flexible financing options.
Treatments offered
Who They Treat
Premier Smiles Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Premier Smiles Orthodontics uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Cone Beam CT (3D X-Ray)
In-House 3D Printing
3D printing
Orthodontists at this office
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Dr. Dale Kates, DDS
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
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Dr. Justina Anigbo, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
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Dr. Aya Mansour
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
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Dr. Sumeet Minhas, DDS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
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Dr. Elizabeth Blake Swearingen
NPI verified · no bio or photo on file
Accepting New Patients
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Dr. Jeffrey Dworkin, DDS, MS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
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Dr. MARK KOMFORTI, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients15 yrs experience
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Dr. Roman Achberger, DDS, MS
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
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LEAH PERES, DMD
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients9 yrs experience
Insurance accepted
10 plans listedAetnaCignaDelta Dental Medicare AdvantageDelta Dental PPODelta Dental PremierDenteMaxHumanaMedicaid / CHIP
Premier Smiles Orthodontics accepts Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 7 weeks ago
What patients praise
- Reviews describe gentle handling during braces tightening and a calming atmosphere for anxious patients.
- Staff and doctors are described as explaining treatment options and next steps before starting care.
- Several long-term patients report their teeth looked phenomenal after multi-year braces treatment.
Things to know
- Some reviews describe seeing multiple different orthodontists over the course of treatment, which they say led to inconsistent communication and care plans.
- A number of reviews mention billing or insurance issues, including paperwork problems and disputed charges.
Who it suits
- Young children starting orthodontic treatment
Doctors patients mention
- Dr. Jeffrey Dworkin · 14 reviews
- Dr. Dale Kates · 9 reviews
- Last 90 days
- 8 reviews
- averaging 4.9★
- Last 12 months
- 87 reviews
- averaging 4.8★
- Owner replies
- 48% of reviews
47
Oct 2023Sep 2026
| Oct 2023 | 7 |
|---|---|
| Nov 2023 | 7 |
| Dec 2023 | 15 |
| Jan 2024 | 2 |
| Feb 2024 | 1 |
| Mar 2024 | 0 |
| Apr 2024 | 0 |
| May 2024 | 0 |
| Jun 2024 | 0 |
| Jul 2024 | 0 |
| Aug 2024 | 0 |
| Sep 2024 | 1 |
| Oct 2024 | 1 |
| Nov 2024 | 0 |
| Dec 2024 | 0 |
| Jan 2025 | 1 |
| Feb 2025 | 10 |
| Mar 2025 | 6 |
| Apr 2025 | 0 |
| May 2025 | 2 |
| Jun 2025 | 0 |
| Jul 2025 | 10 |
| Aug 2025 | 3 |
| Sep 2025 | 0 |
| Oct 2025 | 2 |
| Nov 2025 | 0 |
| Dec 2025 | 0 |
| Jan 2026 | 6 |
| Feb 2026 | 4 |
| Mar 2026 | 47 |
| Apr 2026 | 12 |
| May 2026 | 5 |
| Jun 2026 | 4 |
| Jul 2026 | 2 |
| Aug 2026 | 1 |
| Sep 2026 | 4 |
- 5★458
- 4★14
- 3★4
- 2★9
- 1★15
- 20194.9
- 20204.5
- 20214.4
- 20224.9
- 20234.9
- 20242.6
- 20254.7
- 20264.8
1★5★
- Braces62
PraiseCriticism
- Friendly staff85 / 11
- The orthodontist39 / 7
- Gentle, comfortable care25 / 1
- Clear explanations22 / 1
- Great with kids14 / 5
- Scheduling & wait times10 / 10
- Treatment results14 / 4
- Treatment timeline11 / 4
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 85 | 11 |
| The orthodontist | 39 | 7 |
| Gentle, comfortable care | 25 | 1 |
| Clear explanations | 22 | 1 |
| Great with kids | 14 | 5 |
| Scheduling & wait times | 10 | 10 |
| Treatment results | 14 | 4 |
| Treatment timeline | 11 | 4 |
Recent reviews from Google
4.7
609 reviews
Yung Jody
2 weeks ago
Dr. A & Maha are amazing they were nice gentle and made sure nothing was poking and hurting me. I appreciate everyone at shaker location honestly great ppl that loves doing what they do and that’s taking care of you!
Adela Lemus
2 months ago
Kailah is a gentle and good worker , nice personality and good vibes .. kept her for good 😊
Xavier Pearson
2 months ago
Naomi , Sidney Carol were amazing at the front desk the experience was really pleasant they handle all my scheduling questions with patience and kindness they were all very knowledgeable and inviting when the billing and payment process was in question I was explained how to handle it properly when I have cash vs another form of payment if I had to recommend a dental care to anyone permire smiles in shaker is the way to go thank for for these young lady’s and the excellent service they provide carol was phenomenal in explaining how to help out my daughter with her braces
Sarah Walker
2 months ago
Premier Smiles Orthodontics has provided me great service through and through for the entire duration of my braces treatment! From the front desk associates, dental assistants, to the doctors the entire staff was always kind and pleasant. I highly recommend anyway to give Premier Smiles a try if they are looking to start their braces journey. :)
Andre Thompson
3 months ago
I had a great experience very friendly welcoming staff, Doctor Kates explained my situation very well and Carol did a great job putting in my braces!
Questions about this practice
What orthodontic treatments does Premier Smiles Orthodontics offer?
Premier Smiles Orthodontics offers: Early Treatment, Invisalign, Traditional Braces, Clear Braces.
Does Premier Smiles Orthodontics accept dental insurance?
Premier Smiles Orthodontics accepts Aetna, Cigna, Delta Dental Medicare Advantage, Delta Dental PPO, Delta Dental Premier, and others.
Does Premier Smiles Orthodontics offer free consultations?
Yes, Premier Smiles Orthodontics offers a free initial orthodontic consultation. Call (216) 616-3854 or book online to schedule.
Is Premier Smiles Orthodontics accepting new patients?
Premier Smiles Orthodontics is currently welcoming new patients in Shaker Heights, OH. Call (216) 616-3854 or book online to schedule.
Where is Premier Smiles Orthodontics located?
Premier Smiles Orthodontics is located at 16909 Chagrin Blvd. Get directions: https://maps.google.com/?cid=17425203065889270709&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Premier Smiles Orthodontics?
Premier Smiles Orthodontics office hours: Mon 10:00 AM–6:00 PM, Tue 9:00 AM–5:00 PM, Wed 10:00 AM–5:00 PM, Thu 9:00 AM–5:00 PM, Fri 10:00 AM–2:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Premier Smiles Orthodontics offer payment plans?
Yes, Premier Smiles Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Premier Smiles Orthodontics?
Premier Smiles Orthodontics is staffed by Dr. Dale Kates, Dr. Justina Anigbo, Dr. Aya Mansour, Dr. Sumeet Minhas, Dr. Elizabeth Blake Swearingen, Dr. Jeffrey Dworkin, Dr. MARK KOMFORTI, Dr. Roman Achberger, LEAH PERES. The practice is board-certified.
What is the patient rating for Premier Smiles Orthodontics?
Premier Smiles Orthodontics has a 4.7-star rating based on 609 patient reviews on Google.
How long has Premier Smiles Orthodontics been in practice?
Premier Smiles Orthodontics has been providing orthodontic care since 1995, serving the Shaker Heights, OH community for over 31 years.
Other Premier Smiles Orthodontics locations
Premier Smiles Orthodontics
26110 Emery Rd #100, Warrensville Heights · 4.9 (666) · Board certified
Premier Smiles Orthodontics
29100 Lakeshore Blvd, Willowick · 4.9 (623) · Board certified
Premier Smiles Orthodontics
13990 Cedar Rd suite a, University Heights · 4.9 (1413) · Board certified
Premier Smiles Orthodontics
5603 Ridge Rd, Parma · 4.5 (674) · Board certified
Research with AI
Accepting new patients
Est. 1995
Free Consultation
Payment Plans Available
In-House Financing
Weekend Hours
Evening Hours
Virtual Consultations
Online Booking Available
Programs & Discounts
Referral Program
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon10:00 AM – 6:00 PM
Tue9:00 AM – 5:00 PM
Wed10:00 AM – 5:00 PM
Thu9:00 AM – 5:00 PM
Fri10:00 AM – 2:00 PM
SatClosed
SunClosed
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