First Choice Dental- Orthodontics

Well since I have to take care of my teeth this place will do? Front desk doesn't want to be there. Everything takes forever. Overcharged $200 and I'm the one that noticed, they gave me a credit instead of a refund. All depends who you see: some people don't care you're there and some go above and beyond.

I have worked with Dr. Taylor and his fabulous team for two years. Today, I graduated!! They are so thoughtful, caring and professional. I appreciate Dr. Taylor's desire for perfection ;). I love my new smile and can't thank them enough!!!!

I’m very disappointed with my experience here. I moved to Florida in the middle of my Invisalign treatment and notified the office that I wanted to transfer my treatment to an orthodontist in Florida. At that time, I was told I would receive a refund of around $600. After moving, I followed up twice by phone because I never received the refund. Both times, they confirmed my address and told me they would send it. The refund never came. I never ended up finding a new orthodontist in Florida because my living situation there ended up being temporary. About a year later, I moved back to the Madison area and contacted them to see if I could continue treatment instead of pursuing the refund, since I still had the same Invisalign buttons attached and had not received treatment elsewhere. I was then told I would have to repay the full original cost of Invisalign because their system showed I had still been “receiving treatment” during that time, and because I had been unresponsive they would require full payment to continue treatment. They also told me the refund would only have applied if I had officially transferred my case to another orthodontist, but nobody ever explained that requirement to me when I originally informed them I was moving or during the two follow-up calls about my refund. They said that because their system considered me to still be “receiving treatment,” the 24-month treatment window had continued running, which meant I was now outside that window and no longer eligible for the refund either. I feel like there was a major lack of communication and follow-through throughout this process. Had the requirements and deadlines been clearly explained from the beginning, I would have handled things differently.

Our dental insurance changed between the consultation appointment and when we were to start treatments. As a result, the clinic wants to charge me $300.00 for copies of the X-rays to be sent to an in-network provider. Bonkers.

Dr. Kyle Taylor & Team are exceptional. My daughter's whole experience with braces was surprisingly pleasant. It's always welcoming and comforting entering the office with all of the wonderful staff.