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Holmes & Palmer Orthodontics in Charleston, West Virginia, provides orthodontic care for children, teens, and adults across four locations in the region.
About Holmes & Palmer Orthodontics - Charleston
Kids earn brace bucks as rewards, and reviews say Dr. Palmer and Dr. Holmes take a measured approach, monitoring first rather than rushing into two-phase treatment.
Reviews describe a practice built around treating children and teens, with programs like brace bucks used to keep young patients engaged and reward good habits along the way. Dr. Jack Palmer and Dr. W. Shane Holmes are both credited with explaining treatment plans in detail and taking time with patients, including supporting adult Invisalign patients through financing. Several reviewers note the doctors monitor development before starting braces rather than pushing early two-phase treatment, and multiple siblings across the same families have gone through care here.
Summary of 200 patient reviews, February 2023–September 2026, updated September 2026
Holmes & Palmer Orthodontics in Charleston, West Virginia, provides orthodontic care for children, teens, and adults across four locations in the region.
The practice is led by Dr. W. Shane Holmes, Dr. Jack Palmer, and Dr. Michael Signorelli, all board-certified by the American Board of Orthodontics and members of the American Association of Orthodontists. Treatment options include Invisalign clear aligners and early orthodontic intervention for younger patients. The practice has achieved Diamond Provider status with Invisalign, reflecting a high volume of cases completed with this system. Digital impressions are captured using intraoral scanning technology, eliminating the need for traditional molds. New patients can schedule a complimentary consultation through the practice's online booking system. Holmes & Palmer Orthodontics accepts dental insurance and works to maximize coverage benefits for each patient. Payment plans and in-house financing options are available, with terms customized to individual budgets. The practice holds a 5.0 rating based on 694 Google reviews. Patients throughout the Charleston area and surrounding communities in West Virginia have access to care at one of the four office locations. Treatment recommendations are made following a clinical examination and assessment of individual orthodontic needs.
Treatments offered
Who They Treat
Holmes & Palmer Orthodontics - Charleston provides orthodontic treatment for the following age groups:
Technology & Equipment
Holmes & Palmer Orthodontics - Charleston uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. W. Shane Holmes, DDS,MDS
NPI verified · no bio or photo on file
Dr. Michael Signorelli
NPI verified · no bio or photo on file
Dr. Jack Palmer, DDS, MS
NPI verified · no bio or photo on file
Dr. W. SHANE HOLMES --, DDS,MDS
NPI verified · no bio or photo on file
Insurance accepted
1 plan listedWhat patients say
Latest review 7 weeks ago
What patients praise
Who it suits
Doctors patients mention
| Oct 2023 | 9 |
|---|---|
| Nov 2023 | 4 |
| Dec 2023 | 3 |
| Jan 2024 | 6 |
| Feb 2024 | 5 |
| Mar 2024 | 7 |
| Apr 2024 | 11 |
| May 2024 | 5 |
| Jun 2024 | 11 |
| Jul 2024 | 6 |
| Aug 2024 | 8 |
| Sep 2024 | 10 |
| Oct 2024 | 12 |
| Nov 2024 | 8 |
| Dec 2024 | 7 |
| Jan 2025 | 9 |
| Feb 2025 | 8 |
| Mar 2025 | 12 |
| Apr 2025 | 6 |
| May 2025 | 8 |
| Jun 2025 | 4 |
| Jul 2025 | 14 |
| Aug 2025 | 14 |
| Sep 2025 | 10 |
| Oct 2025 | 16 |
| Nov 2025 | 10 |
| Dec 2025 | 8 |
| Jan 2026 | 4 |
| Feb 2026 | 1 |
| Mar 2026 | 2 |
| Apr 2026 | 2 |
| May 2026 | 6 |
| Jun 2026 | 6 |
| Jul 2026 | 3 |
| Aug 2026 | 5 |
| Sep 2026 | 3 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 84 | 1 |
| Great with kids | 34 | 0 |
| Clear explanations | 32 | 0 |
| The orthodontist | 23 | 0 |
| Gentle, comfortable care | 18 | 0 |
| Scheduling & wait times | 17 | 0 |
| Office & technology | 18 | 0 |
| Treatment results | 15 | 0 |
Recent reviews from Google
Professional, knowledgeable, friendly staff! Interactive programs, contests and events to keep kids engaged!
We are returning patients as a second child is now in braces. We cannot recommend them enough!
Holmes and palmers is an amazing welcoming office with a very fun environment. -Emmi Kay Harrow
I’m very pleased with the service. The staff was friendly and welcoming right from the start, which helped to put my daughter at ease. The doctor was thorough, took time to explain everything clearly and made the whole appointment comfortable and stress-free. Super professional and efficient, Highly recommend.
this place is cool they have hot chocolate in the waiting room. the people are nice. /owen
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