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American Family Orthodontics
American Family Orthodontics provides orthodontic treatment in Lubbock, TX, with a 4.
3801 50th St Suite 15, Lubbock, TX 79413
4.8(401 reviews)
About American Family Orthodontics
Same-day retainer repairs and pricing well below what many families expected are recurring themes in reviews of Dr. Stephenson and Dr. Shah's practice.
Reviews often mention pricing described as much lower than competitors, paired with flexible payment plans and quick check-ins with little waiting. Parents note the office handles several siblings or grandkids moving through treatment at once, and a number describe broken or permanent retainers being fixed the same day when other offices couldn't manage it. A smaller set of reviews mention scheduling snags and billing confusion, including one long treatment complicated by a doctor change partway through.
Summary of 200 patient reviews, March 2016–September 2026, updated September 2026
Treatments offered
Who They Treat
American Family Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Orthodontists at this office
provider
headshot
headshot
NAURINE SHAH
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients2 yrs experience
Insurance accepted
10 plans listedAetnaCignaDelta DentalDelta Dental PPODentegraGuardianHumanaMetLife
American Family Orthodontics does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 7 weeks ago
What patients praise
- Reviewers frequently point to pricing they describe as much lower than competitors, along with flexible payment plans.
- Same-day retainer repairs and replacements come up repeatedly, including fixing a permanent retainer other offices couldn't.
- Multiple families mention treating several siblings or grandkids here without issue.
Things to know
- A few reviews describe scheduling problems, including rescheduling that delayed braces removal by months.
- Some reviews mention billing confusion, such as being charged for an expander that was expected to be free.
Who it suits
- Families with several kids in treatment
Doctors patients mention
- Dr. Naurine Shah · 2 reviews
- Dr. Stephenson · 4 reviews
- Last 90 days
- 19 reviews
- averaging 5.0★
- Last 12 months
- 48 reviews
- averaging 5.0★
- Owner replies
- 78% of reviews
8
Oct 2023Sep 2026
| Oct 2023 | 5 |
|---|---|
| Nov 2023 | 2 |
| Dec 2023 | 1 |
| Jan 2024 | 8 |
| Feb 2024 | 3 |
| Mar 2024 | 5 |
| Apr 2024 | 7 |
| May 2024 | 5 |
| Jun 2024 | 4 |
| Jul 2024 | 3 |
| Aug 2024 | 6 |
| Sep 2024 | 3 |
| Oct 2024 | 4 |
| Nov 2024 | 6 |
| Dec 2024 | 6 |
| Jan 2025 | 6 |
| Feb 2025 | 5 |
| Mar 2025 | 1 |
| Apr 2025 | 3 |
| May 2025 | 5 |
| Jun 2025 | 3 |
| Jul 2025 | 6 |
| Aug 2025 | 8 |
| Sep 2025 | 5 |
| Oct 2025 | 2 |
| Nov 2025 | 1 |
| Dec 2025 | 3 |
| Jan 2026 | 3 |
| Feb 2026 | 1 |
| Mar 2026 | 6 |
| Apr 2026 | 7 |
| May 2026 | 5 |
| Jun 2026 | 1 |
| Jul 2026 | 5 |
| Aug 2026 | 7 |
| Sep 2026 | 6 |
- 5★392
- 4★15
- 3★3
- 2★3
- 1★15
- 20165.0
- 20173.3
- 20183.0
- 20194.8
- 20204.9
- 20214.8
- 20224.9
- 20234.8
- 20244.5
- 20254.8
- 20265.0
1★5★
- Braces31
- Retainers8
PraiseCriticism
- Friendly staff90 / 8
- The orthodontist32 / 7
- Great with kids32 / 2
- Scheduling & wait times19 / 8
- Clear explanations20 / 2
- Cost, insurance & financing14 / 7
- Gentle, comfortable care14 / 3
- Treatment results15 / 3
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 90 | 8 |
| The orthodontist | 32 | 7 |
| Great with kids | 32 | 2 |
| Scheduling & wait times | 19 | 8 |
| Clear explanations | 20 | 2 |
| Cost, insurance & financing | 14 | 7 |
| Gentle, comfortable care | 14 | 3 |
| Treatment results | 15 | 3 |
Recent reviews from Google
4.8
401 reviews
Heather Neal
a month ago
Both of my boys go there, and are very satisfied with the treatment, results, and overall experience!
Ricky Garza
a month ago
The staff there are awesome 😁 I would recommend anyone trying to get a beautiful smile to go here!
Ruth Pena
Edited 2 months ago
A very positive experience. Everyone was very cordial and friendly.
Peggy Rumple
3 months ago
This was our first visit and it was great! Everyone is friendly and professional!
Questions about this practice
What orthodontic treatments does American Family Orthodontics offer?
American Family Orthodontics offers: Clear Aligners, Traditional Braces, Clear Braces, Early Treatment, Retainers.
Does American Family Orthodontics accept dental insurance?
American Family Orthodontics accepts Aetna, Cigna, Delta Dental, Delta Dental PPO, Dentegra, and others.
Does American Family Orthodontics offer free consultations?
Yes, American Family Orthodontics offers a free initial orthodontic consultation. Call (806) 686-4090 or book online to schedule.
Is American Family Orthodontics accepting new patients?
American Family Orthodontics is currently welcoming new patients in Lubbock, TX. Call (806) 686-4090 or book online to schedule.
Where is American Family Orthodontics located?
American Family Orthodontics is located at 3801 50th St Suite 15. Get directions: https://maps.google.com/?cid=11310985462623671082&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for American Family Orthodontics?
American Family Orthodontics office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri 8:00 AM–5:00 PM, Sat Closed–Closed, Sun Closed–Closed.
Does American Family Orthodontics offer payment plans?
Yes, American Family Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at American Family Orthodontics?
American Family Orthodontics is staffed by NAURINE SHAH.
What is the patient rating for American Family Orthodontics?
American Family Orthodontics has a 4.8-star rating based on 401 patient reviews on Google.
Other American Family Orthodontics locations
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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