Tap to connect directly with this practice
Accepting new patients
American Family Orthodontics
American Family Orthodontics provides orthodontic treatment in Louisville, KY, with a 4.
9709 Dixie Hwy, Louisville, KY 40272
4.9(402 reviews)
About American Family Orthodontics
Dr. December Parker draws praise for thorough treatment planning and patience with reluctant teens, with some families traveling two hours to keep seeing her.
Reviews frequently highlight the orthodontists at American Family Orthodontics for explaining treatment options without pressure and following up personally during closures. Families with several children in treatment often mention staff who know them by name and assistants who help translate during visits. Several reviews describe overbite and braces treatment finishing ahead of the original timeline, and payment plans are described as flexible for different budgets.
Summary of 200 patient reviews, November 2019–September 2026, updated September 2026
Treatments offered
Who They Treat
American Family Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Adults
Ages 18+
Orthodontists at this office
provider
headshot
headshot
Erin Zervas
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
headshot
headshot
December Parker
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Jean Jensen
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
provider
headshot
headshot
Carl Gioia
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
12 plans listedAetnaCareingtonCignaDelta DentalDelta Dental PPODelta Dental PremierDenteMaxGuardian
American Family Orthodontics does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 13 days ago
What patients praise
- Dr. December Parker is described as thorough with treatment planning and attentive during adjustments, including calls to check on progress during closures.
- The office is described as kid-friendly, with staff talking directly to child patients and videos used to walk families through treatment steps.
- Several reviews mention treatment wrapping up ahead of the original estimated timeline, including one overbite case finishing well before a 2.5-year projection.
Things to know
- A few reviews describe less friendly phone interactions, including one instance involving a non-English-speaking caller.
- A few reviews mention appointment mix-ups, including being turned away despite arriving early due to a missed confirmation text.
Who it suits
- Families with several children in treatment
- Young children and anxious or nervous patients
- Teens, including those initially resistant to braces
Doctors patients mention
- Dr. December Parker · 31 reviews
- Dr. Erin Zervas · 4 reviews
- Last 90 days
- 35 reviews
- averaging 5.0★
- Last 12 months
- 105 reviews
- averaging 4.9★
- Owner replies
- 80% of reviews
13
Oct 2023Sep 2026
| Oct 2023 | 5 |
|---|---|
| Nov 2023 | 1 |
| Dec 2023 | 3 |
| Jan 2024 | 1 |
| Feb 2024 | 4 |
| Mar 2024 | 2 |
| Apr 2024 | 1 |
| May 2024 | 1 |
| Jun 2024 | 1 |
| Jul 2024 | 2 |
| Aug 2024 | 2 |
| Sep 2024 | 3 |
| Oct 2024 | 5 |
| Nov 2024 | 6 |
| Dec 2024 | 7 |
| Jan 2025 | 7 |
| Feb 2025 | 12 |
| Mar 2025 | 12 |
| Apr 2025 | 10 |
| May 2025 | 6 |
| Jun 2025 | 9 |
| Jul 2025 | 6 |
| Aug 2025 | 5 |
| Sep 2025 | 10 |
| Oct 2025 | 8 |
| Nov 2025 | 3 |
| Dec 2025 | 6 |
| Jan 2026 | 6 |
| Feb 2026 | 7 |
| Mar 2026 | 10 |
| Apr 2026 | 11 |
| May 2026 | 8 |
| Jun 2026 | 10 |
| Jul 2026 | 13 |
| Aug 2026 | 9 |
| Sep 2026 | 10 |
- 5★435
- 4★14
- 3★0
- 2★2
- 1★8
- 20165.0
- 20175.0
- 20185.0
- 20194.9
- 20205.0
- 20215.0
- 20224.7
- 20234.7
- 20245.0
- 20254.9
- 20264.9
1★5★
- Braces49
PraiseCriticism
- Friendly staff104 / 3
- The orthodontist41 / 2
- Great with kids40
- Clear explanations32
- Scheduling & wait times27 / 1
- Treatment results19
- Gentle, comfortable care16
- Office & technology15
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 104 | 3 |
| The orthodontist | 41 | 2 |
| Great with kids | 40 | 0 |
| Clear explanations | 32 | 0 |
| Scheduling & wait times | 27 | 1 |
| Treatment results | 19 | 0 |
| Gentle, comfortable care | 16 | 0 |
| Office & technology | 15 | 0 |
Recent reviews from Google
4.9
402 reviews
Sherri Fitz
a month ago
The staff are always very welcoming and really nice and friendly
mrs fox
2 months ago
Best of the best! Kind to my daughter on each of her visits and excellent care at making her teeth look straight. 💯
Evelyn McCrary
2 months ago
This is a very professional establishment. You are truly treated like family!
A D
2 months ago
The team is so caring and the front desk is very helpful and go above and beyond!
Christina Eades
Edited 2 months ago
We haven't had a bad experience yet! Everyone is so friendly, helpful, and knowledgeable. They treat my daughter so well! Update: 6/25/26 we still love it there! They are always top tier ❣️ My daughter is about a year and half into her braces journey.
Questions about this practice
What orthodontic treatments does American Family Orthodontics offer?
American Family Orthodontics offers: Clear Aligners, Traditional Braces, Clear Braces, Early Treatment, Retainers.
Does American Family Orthodontics accept dental insurance?
American Family Orthodontics accepts Aetna, Careington, Cigna, Delta Dental, Delta Dental PPO, and others.
Does American Family Orthodontics offer free consultations?
Yes, American Family Orthodontics offers a free initial orthodontic consultation. Call (502) 933-4454 or book online to schedule.
Is American Family Orthodontics accepting new patients?
American Family Orthodontics is currently welcoming new patients in Louisville, KY. Call (502) 933-4454 or book online to schedule.
Where is American Family Orthodontics located?
American Family Orthodontics is located at 9709 Dixie Hwy. Get directions: https://maps.google.com/?cid=421297152689652548&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for American Family Orthodontics?
American Family Orthodontics office hours: Mon 8:00 AM–4:30 PM, Tue 8:00 AM–4:30 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–4:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does American Family Orthodontics offer payment plans?
Yes, American Family Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at American Family Orthodontics?
American Family Orthodontics is staffed by Erin Zervas, December Parker, Jean Jensen, Carl Gioia.
What is the patient rating for American Family Orthodontics?
American Family Orthodontics has a 4.9-star rating based on 402 patient reviews on Google.
Other American Family Orthodontics locations
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 4:30 PM
Tue8:00 AM – 4:30 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 4:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listingNearby orthodontists in Louisville
Within 2 miles
Louisville Orthodontics
5.0 · (81) · Prospect
✓ Board certified · AAO member
Henn Orthodontics
5.0 · (149) · Louisville · 2.1 mi
✓ Free consult
Oliver Orthodontics
4.9 · (164) · Louisville · 2.5 mi
✓ AAO member · Free consult