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American Family Orthodontics
American Family Orthodontics provides orthodontic treatment in Louisville, KY, with a 4.
5615 Outer Loop, Louisville, KY 40219
4.9(447 reviews)
About American Family Orthodontics
Grandchildren of longtime patients and siblings alike return to Dr. Marcus Woods, who is noted for thorough, step-by-step explanations at every visit.
Reviews often describe multiple siblings or even grandchildren from one family being treated here over long stretches of time, with Dr. Marcus Woods praised for a thorough, almost perfectionist approach and for explaining each stage before starting. Broken retainers and brackets are frequently repaired the same day, and appointments tend to run close to schedule. The office itself is described as clean and modern, and staff are noted for greeting patients by name.
Summary of 200 patient reviews, October 2019–September 2026, updated September 2026
Treatments offered
Who They Treat
American Family Orthodontics provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Adults
Ages 18+
Orthodontists at this office
provider
headshot
headshot
NAURINE SHAH
NPI verified · no bio or photo on file
NPI VERIFIEDAccepting New Patients
Insurance accepted
10 plans listedAetnaCareingtonCignaDelta DentalDenteMaxGuardianHumanaMetLife
American Family Orthodontics does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 7 weeks ago
What patients praise
- Dr. Marcus Woods is described as thorough and detail-oriented, walking patients through each step before treatment begins.
- Families frequently bring several children through treatment here over multiple years, including grandchildren of longtime patients.
- Broken retainers and brackets are often repaired the same day, sometimes within thirty minutes of arrival.
Things to know
- A few reviews describe front-desk interactions as rude or disorganized.
- Some reviews mention billing confusion or extra charges, particularly after an office move.
Who it suits
- Families with several children in treatment
- Young children starting early treatment
Doctors patients mention
- Dr. Marcus Woods · 65 reviews
- Last 90 days
- 25 reviews
- averaging 4.9★
- Last 12 months
- 84 reviews
- averaging 5.0★
- Owner replies
- 85% of reviews
13
Oct 2023Sep 2026
| Oct 2023 | 6 |
|---|---|
| Nov 2023 | 2 |
| Dec 2023 | 4 |
| Jan 2024 | 7 |
| Feb 2024 | 6 |
| Mar 2024 | 2 |
| Apr 2024 | 7 |
| May 2024 | 6 |
| Jun 2024 | 5 |
| Jul 2024 | 7 |
| Aug 2024 | 3 |
| Sep 2024 | 5 |
| Oct 2024 | 8 |
| Nov 2024 | 3 |
| Dec 2024 | 4 |
| Jan 2025 | 5 |
| Feb 2025 | 3 |
| Mar 2025 | 8 |
| Apr 2025 | 7 |
| May 2025 | 4 |
| Jun 2025 | 8 |
| Jul 2025 | 12 |
| Aug 2025 | 12 |
| Sep 2025 | 7 |
| Oct 2025 | 4 |
| Nov 2025 | 6 |
| Dec 2025 | 4 |
| Jan 2026 | 8 |
| Feb 2026 | 4 |
| Mar 2026 | 4 |
| Apr 2026 | 13 |
| May 2026 | 6 |
| Jun 2026 | 12 |
| Jul 2026 | 6 |
| Aug 2026 | 12 |
| Sep 2026 | 5 |
- 5★467
- 4★6
- 3★3
- 2★1
- 1★9
- 20135.0
- 20145.0
- 20155.0
- 20163.7
- 20175.0
- 20185.0
- 20194.8
- 20205.0
- 20215.0
- 20224.7
- 20234.8
- 20245.0
- 20254.9
- 20265.0
1★5★
- Braces45
- Retainers3
PraiseCriticism
- Friendly staff76 / 3
- The orthodontist53 / 1
- Great with kids38
- Scheduling & wait times25
- Office & technology20
- Gentle, comfortable care17 / 1
- Clear explanations15
- Treatment results15
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 76 | 3 |
| The orthodontist | 53 | 1 |
| Great with kids | 38 | 0 |
| Scheduling & wait times | 25 | 0 |
| Office & technology | 20 | 0 |
| Gentle, comfortable care | 17 | 1 |
| Clear explanations | 15 | 0 |
| Treatment results | 15 | 0 |
Recent reviews from Google
4.9
447 reviews
Mayber enriquez
Edited 3 weeks ago
Excellent service; I am very happy with their team.
Anthony Wise
a month ago
The staff are courteous and helpful and are certainly willing to give a helping hand to patients the best they can.
Angela Haynes
2 months ago
I've always loved coming here since day one. Everyone has always been phenomenal. Dr. Woods is amazing and his staff is just as amazing as him. I would recommend anyone to go to American family orthodontics. They will get the best treatment ever
rodnika tichenor
3 months ago
I just love Dr. Woods and his staff , they are so supportive and understanding. Would recommend them to anyone ❤️
Jonathan Lambert
3 months ago
Dr. Woods is competent, patient, and kind. His entire staff were wonderful as well.
Questions about this practice
What orthodontic treatments does American Family Orthodontics offer?
American Family Orthodontics offers: Clear Aligners, Traditional Braces, Clear Braces, Early Treatment, Retainers.
Does American Family Orthodontics accept dental insurance?
American Family Orthodontics accepts Aetna, Careington, Cigna, Delta Dental, DenteMax, and others.
Does American Family Orthodontics offer free consultations?
Yes, American Family Orthodontics offers a free initial orthodontic consultation. Call (502) 961-0351 or book online to schedule.
Is American Family Orthodontics accepting new patients?
American Family Orthodontics is currently welcoming new patients in Louisville, KY. Call (502) 961-0351 or book online to schedule.
Where is American Family Orthodontics located?
American Family Orthodontics is located at 5615 Outer Loop. Get directions: https://maps.google.com/?cid=6345412605022631879&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for American Family Orthodontics?
American Family Orthodontics office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does American Family Orthodontics offer payment plans?
Yes, American Family Orthodontics offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at American Family Orthodontics?
American Family Orthodontics is staffed by NAURINE SHAH.
What is the patient rating for American Family Orthodontics?
American Family Orthodontics has a 4.9-star rating based on 447 patient reviews on Google.
Other American Family Orthodontics locations
Research with AI
Accepting new patients
Free Consultation
Payment Plans Available
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed
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