Merion Village Dental

After a not-so-great experience at another dental office, I was a little nervous about trying somewhere new, but Merion Village Dental immediately made me feel comfortable. From the moment I walked in, the receptionist greeted me with a smile and even gave me a gift as a first-time patient. It made me feel welcome right away. The staff was friendly and professional. Regi was amazing, explaining every step while taking my X-rays, doing a deep cleaning, and helping with my exam. She made the whole visit easy to understand. I also loved how the doctor came in, went over my X-rays and pictures, and gave me a clear treatment plan. Seeing my teeth in full color on the monitor above was a first for me and really helped me understand everything. I’m so glad I found Merion Village Dental and will definitely be referring my family and friends.

I want to take a moment to sincerely thank Heather and the entire amazing team at Merion Village Dental for their kindness, empathy, and truly outstanding care. Due to personal circumstances, my dental health had been severely neglected, and I hadn't been to a dentist in over 10 years. I was incredibly nervous and afraid of being judged, especially since I came in with a painful toothache that needed immediate attention. From the moment I walked in, every single person made me feel welcome, and safe. Heather, my hygienist, was so kind, gentle, and reassuring during both of my visits. She showed genuine empathy and never once made me feel ashamed or uncomfortable about the condition of my teeth. Her compassion meant more to me than she knows. I also worked with Dr. Watts for my extraction, and she was wonderful. Constantly checking in to make sure I was okay and being as gentle and caring as possible throughout the entire process. Tony was also helpful during check-in and imaging and was equally reassuring, which helped calm my nerves. Even the sweet lady who was putting out coffee was so friendly. Beyond the care itself, the office is warm, welcoming, and full of genuinely friendly people, from the front desk staff to the providers. They offer flexible hours, are completely transparent about costs upfront, and even provide payment and financing options, which speaks volumes about how much they care about their patients. I wish I could give everyone there a huge bonus and a hug. Thank you for treating me like a human being and showing me true compassion. I cannot recommend Merion Village Dental enough.

As always, I was greeted warmly and did not have to wait long. Carrie S., my hygienist, was her usual friendly and professional self. She discovered an issue, which involved a separate procedure. and it was taken care of at that same appointment. Keturah gave the injections and I cannot say enough about her skill. Nearly no pain! I was passed on to Marla and Dr. Gorr, who both performed superbly. I have been a patient at MVD for about 45 years and cannot imagine going elsewhere.

I was looking for a new dentist and went here and it was so amazing and friendly! I had a lot of problems with my insurance and they helped me figure it all out. I am horrible with names but I think my hygienists name was Connie but I really am not sure, she was an older lady and was the nicest and most informative person I have ever met. Every time I go now I hope I have her every single time, she even took the time to walk we through all of the things I had questions on, truly one of the best people I have ever met!

As a new patient over this past weekend, I was so happy that they were able to fit me 3 days after I called to schedule. I made an appointment to get a filling replacement that had fell out. Due to my current dentist I've had for the past 15 years couldnt get me in for repair soon enough. Sat 10:30am as I show up for my appointment the employees were very nice and very welcoming. When I get to my room to be examined I explain im here for a filling. They begin doing procedures that I was not there for, such as a teeth cleaning then a bone disease test then 3 or 4 different x rays. They inform me I need an extraction which is understandable. I agree to the extraction there on the spot. As im trying to pay before the procedure I attempt to use my hsa card. It declines for the $1,400 dollars their charging me because I only had half of the amount on my account. Mind you I didnt know I had to tell them how much to run it for and they did not volunteer this info. Then I was told care credit was not expected. So I paid everything out of pocket on the spot. Im scared and stressed from going from a filling to an extraction not even comprehending im making a payment of $1,400. I was not advised as to what I was paying for exactly just a here's what you owe us situation. Once im in another room for the procedure im relaxing waiting to get started the assistance and i was talking about how expensive implants are and i wouldn't be able to go that route she provided me with a mouth mold of what partials look like to give me a better idea of what my choice next step would be. Then because I have extreme fear and anxiety with dentist needles I was offered some type of sedation meds prior to extraction which was great! I was advised I was not aloud to drive myself home so I set up a freind to give me a ride home. They advised a wheel chair could be required to get me to the car. I have the procedure done. They tell me to have a good day. They gave no receipt for anything done during my visit. 3pm I walk out to the parking lot right after im done alone for my ride and while im in the parking lot they scheduled me for my next appointment without asking or talking to me about it. Making it on a date and time im not available. Speaking with a family freind later that night that goes to this office regularly telling me they must definitely take care credit. So Sunday I call leave a voice mail about changing my payment method because i was miss informed the day of my procedure...thinking they will call Monday morning. No call Monday! I call them again. They tell me they pry can't credit my original payment and charge it to another since its been 24hrs and the payment was still pending, even tho they were closed sunday. I call again asking to speak with financial management. They had no trouble allowing me to charge another payment method. They issue me a paper check refund that they say will be ready for pick up Tues. I ask that my mother pick it up during their business hours due to me not getting off work in time. I also ask for a itemized receipt of the procedures that were done saturday to be with the refund check. My mother picks up the check. Later that night I get the check from her there is no itemized receipts and the check they wrote out to me is not signed! I go up to the office that same night to get the check signed to it can be deposited to me and the itemized receipts. The 3 people at the desk didnt even know a check needed to signed for a check to be worth anything. Receipt showing I was charged for multiple things I wasn't there for one being a bone replacement graph for $962 dollars that shouldn't be needed when I had talked with the lady prior to my extraction about a partial being the route I would be taking due to the cost of an implant. Now I've paid for the set up for an implant that I had no intention of doing. Needless to say me being a new patient this was an emotionally, horrible, overwhelming, negative experience. I feel I wasnt listened to, I was misinformed and taken advantage of, and given the run around.