Tap to connect directly with this practice
Accepting new patients
Trophy Smiles of Durham
Trophy Smiles of Durham provides orthodontic treatment in Durham, NC, with a 4.
601 Fayetteville St STE 100, Durham, NC 27701
4.8(225 reviews)
About Trophy Smiles of Durham
Dr. Reynolds' gentle, patient approach with anxious and special-needs patients anchors this general dental practice, which also offers Invisalign and clear aligners.
Trophy Smiles of Durham is a general dental practice that also offers Invisalign and clear aligners for patients seeking orthodontic treatment. Reviews describe Dr. Reynolds as calm and thorough, taking time to ease dental fear with gentle injections and steady explanations, which comes up often for anxious or special-needs patients. Some reviews note ongoing scheduling problems, including confirmed appointments not honored and same-day cancellations, and a handful mention billing surprises or feeling upsold.
Summary of 189 patient reviews, December 2019–September 2026, updated September 2026
Treatments offered
Who They Treat
Trophy Smiles of Durham provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Insurance accepted
13 plans listedAetnaAmeritasBlue Cross Blue ShieldCignaDelta DentalDenteMaxGEHA (Govt Employees)Guardian
Trophy Smiles of Durham does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.
What patients say
Latest review 3 weeks ago
What patients praise
- Dr. Reynolds is repeatedly described as gentle and unhurried, easing fear for patients with dental phobia or special needs.
- Reviews mention the practice stepping in for same-day emergencies, from fixing a broken tooth on a Saturday to prescribing antibiotics over a weekend.
- Treatment results mentioned include saving a tooth thought unsalvageable and a multi-year mouth reconstruction involving dentures and implants.
Things to know
- Some reviews describe scheduling issues, including confirmed appointments not being honored and repeated same-day cancellations.
- A few reviews mention front desk mistakes with appointment records and occasional unprofessional interactions.
Who it suits
- Anxious or nervous patients
- Families with several kids in treatment
Doctors patients mention
- Dr. Reynolds · 89 reviews
Orthodontic care in reviews
A few reviews describe ongoing orthodontic care under Dr. Reynolds spanning more than four years, including Invisalign progressing well and braces adjustments like bracket and chain repairs, with the practice noted as patient through military-related treatment interruptions.
- Last 90 days
- 14 reviews
- averaging 5.0★
- Last 12 months
- 48 reviews
- averaging 5.0★
- Owner replies
- 0% of reviews
7
Oct 2023Sep 2026
| Oct 2023 | 1 |
|---|---|
| Nov 2023 | 3 |
| Dec 2023 | 3 |
| Jan 2024 | 4 |
| Feb 2024 | 3 |
| Mar 2024 | 7 |
| Apr 2024 | 2 |
| May 2024 | 3 |
| Jun 2024 | 1 |
| Jul 2024 | 4 |
| Aug 2024 | 1 |
| Sep 2024 | 3 |
| Oct 2024 | 4 |
| Nov 2024 | 2 |
| Dec 2024 | 4 |
| Jan 2025 | 3 |
| Feb 2025 | 2 |
| Mar 2025 | 5 |
| Apr 2025 | 4 |
| May 2025 | 5 |
| Jun 2025 | 1 |
| Jul 2025 | 2 |
| Aug 2025 | 3 |
| Sep 2025 | 5 |
| Oct 2025 | 6 |
| Nov 2025 | 2 |
| Dec 2025 | 6 |
| Jan 2026 | 2 |
| Feb 2026 | 6 |
| Mar 2026 | 2 |
| Apr 2026 | 5 |
| May 2026 | 4 |
| Jun 2026 | 0 |
| Jul 2026 | 6 |
| Aug 2026 | 5 |
| Sep 2026 | 3 |
- 5★217
- 4★12
- 3★2
- 2★1
- 1★9
- 20195.0
- 20204.8
- 20214.9
- 20224.8
- 20234.7
- 20244.7
- 20254.6
- 20264.9
1★5★
PraiseCriticism
- The dentist46 / 2
- Friendly staff27 / 4
- Gentle, comfortable care31
- Clear explanations24 / 1
- Treatment results13 / 1
- Scheduling & wait times6 / 6
- Great with kids7 / 2
- Cost, insurance & financing7 / 3
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 46 | 2 |
| Friendly staff | 27 | 4 |
| Gentle, comfortable care | 31 | 0 |
| Clear explanations | 24 | 1 |
| Treatment results | 13 | 1 |
| Scheduling & wait times | 6 | 6 |
| Great with kids | 7 | 2 |
| Cost, insurance & financing | 7 | 3 |
Recent reviews from Google
4.8
225 reviews
Amina
a month ago
I had a wonderful experience with Dr. Reynolds and his assistant kawtar. They were both amazing, professional, and made me feel very comfortable throughout my visit. Dr. Reynolds was very knowledgeable and caring, and kawtar was incredibly patient, kind, and gentle. She took the time to make sure I was comfortable and explained everything clearly. I truly appreciate their kindness and the great care they provided. I highly recommend them
Tyrone Matthews
Edited 2 months ago
Dr. Reynold and the entire staff are the best and most professional dentistry I have ever had the pleasure of being served. They make the process of getting dental work as simple as possible. Thanks for all your service.
Antoinette Russell
Edited 2 months ago
Great staff and even greater results. Another cavity free visit! The hygienist too time to give me tips on how to care for my teeth after drinking coffee and tea to keep them as white as they are after my visit.
Keith Howard
4 months ago
Dr. Reynolds was very kind and did some work that isn't covered by my insurance. I told him that I appreciate his time but wouldn't be able to pay for a while. He gave a reassuring smile and nod and said "don't worry. That's what we do"
Questions about this practice
What orthodontic treatments does Trophy Smiles of Durham offer?
Trophy Smiles of Durham offers: Invisalign, Clear Aligners.
Does Trophy Smiles of Durham accept dental insurance?
Trophy Smiles of Durham accepts Aetna, Ameritas, Blue Cross Blue Shield, Cigna, Delta Dental, and others.
Is Trophy Smiles of Durham accepting new patients?
Trophy Smiles of Durham is currently welcoming new patients in Durham, NC. Call (919) 973-0178 to schedule.
Where is Trophy Smiles of Durham located?
Trophy Smiles of Durham is located at 601 Fayetteville St STE 100. Get directions: https://maps.google.com/?cid=8798688371433233649&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Trophy Smiles of Durham?
Trophy Smiles of Durham office hours: Mon 10:00 AM–5:00 PM, Tue 12:00–7:00 PM, Wed 10:00 AM–5:00 PM, Thu 10:00 AM–5:00 PM, Fri 10:00 AM–4:00 PM, Sat 9:00 AM–2:00 PM, Sun Closed–Closed.
Does Trophy Smiles of Durham offer payment plans?
Yes, Trophy Smiles of Durham offers flexible payment plans to make orthodontic treatment affordable.
What is the patient rating for Trophy Smiles of Durham?
Trophy Smiles of Durham has a 4.8-star rating based on 225 patient reviews on Google.
Research with AI
Accepting new patients
Payment Plans Available
Weekend Hours
Evening Hours
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon10:00 AM – 5:00 PM
Tue12:00 – 7:00 PM
Wed10:00 AM – 5:00 PM
Thu10:00 AM – 5:00 PM
Fri10:00 AM – 4:00 PM
Sat9:00 AM – 2:00 PM
SunClosed
- Google reviews synced
- SOURCED
Claim your listing to update info, add photos, and respond to reviews. Claimed profiles are ad-free.
Are you the owner? Claim this listing