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Bull City Dental is a general and cosmetic dentistry practice in downtown Durham, NC, led by Dr.
About Bull City Dental
A downtown Durham location with free parking and a calming, art-filled office set this dental practice apart, alongside Dr. Audrey Kemp's steady chairside manner.
Bull City Dental is a general dental practice that also offers Invisalign and TMJ treatment. Reviews often mention the downtown location, easy parking, and a bright, modern office with music and soft lighting that helps put anxious patients at ease. Dr. Audrey Kemp is frequently mentioned for staying calm with nervous patients and explaining steps before proceeding, and several reviewers describe transferring their care here mid-treatment. A notable number of reviews describe billing surprises, including charges that weren't explained upfront.
Summary of 118 patient reviews, September 2015–August 2026, updated September 2026
Bull City Dental is a general and cosmetic dentistry practice in downtown Durham, NC, led by Dr.
Desiree T. Palmer and Dr. Audrey Kemp. They offer general dentistry, cosmetic dentistry, Invisalign, and TMJ treatment, serving patients in the Triangle area and surrounding communities.
Treatments offered
Who They Treat
Bull City Dental provides orthodontic treatment for the following age groups:
Technology & Equipment
Bull City Dental uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. Desiree T. Palmer
NPI verified · no bio or photo on file
Dr. Audrey Kemp
NPI verified · no bio or photo on file
Insurance accepted
3 plans listedWhat patients say
Latest review 3 months ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
A couple of reviews mention Invisalign treatment here, describing the clear aligners as working well and the treatment as completed successfully.
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| Nov 2023 | 1 |
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| May 2024 | 3 |
| Jun 2024 | 1 |
| Jul 2024 | 2 |
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| Sep 2024 | 1 |
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| Nov 2024 | 4 |
| Dec 2024 | 0 |
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| Mar 2025 | 1 |
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| May 2025 | 1 |
| Jun 2025 | 0 |
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| Sep 2025 | 1 |
| Oct 2025 | 0 |
| Nov 2025 | 3 |
| Dec 2025 | 3 |
| Jan 2026 | 0 |
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| Apr 2026 | 4 |
| May 2026 | 2 |
| Jun 2026 | 0 |
| Jul 2026 | 1 |
| Aug 2026 | 1 |
| Sep 2026 | 0 |
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 56 | 2 |
| The dentist | 39 | 2 |
| Office & technology | 25 | 0 |
| Gentle, comfortable care | 19 | 1 |
| Location & hours | 16 | 1 |
| Clear explanations | 14 | 1 |
| Scheduling & wait times | 13 | 1 |
| Cost, insurance & financing | 5 | 7 |
Recent reviews from Google
Dr. Kemp, Liza and the rest of the team are simply the best. They were able to get me in same day for a painful issue and took care of it right away. Super appreciative of you all!
I had a disappointing experience with this office due to unclear billing practices. Before my visit, I was not given a clear estimate of total costs after insurance, and no one explained that I would be responsible for a significantly higher balance later. After treatment, I received an unexpected bill that was much higher than anticipated. This lack of transparency made it difficult to make an informed decision about my care. I would strongly recommend that this office improve communication around insurance coverage and out-of-pocket costs before performing procedures. Patients deserve to understand the full financial picture upfront.
Bull City Dental rocks! The people are here are very friendly and caring, and it’s a beautiful office. Highly recommend.
Bull City Dental has excellent dental providers and staff. They are all highly skilled, professional and courteous with all their patients and staff! Bull City Dental goes beyond what is just necessary to ensure the most applicable comfort and dental service for their patients. Also, any patient questions are responded to with comprehensive, informative and kind responses. I'm so grateful for their dental care.
I had the best experience at Bull City Dental. From the time I walked in the door I was greeted with a lovely smile and made to feel completely comfortable. Everyone made sure to communicate with me during every step of the process so I knew what to expect. Their use of technology made my exam easy and relaxing. For the first time, I’m looking forward to going back to a dental office. I would recommend them to everyone!!
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