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Accepting new patients

Bull City Dental

Bull City Dental is a general and cosmetic dentistry practice in downtown Durham, NC, led by Dr.

106 West Parrish Street #1 Parking:, W Chapel Hill St Garage Deck, Durham, NC 27701
4.7(130 reviews)
Call Now(919) 680-3531Book OnlineWebsiteDirections

About Bull City Dental

A downtown Durham location with free parking and a calming, art-filled office set this dental practice apart, alongside Dr. Audrey Kemp's steady chairside manner.

Bull City Dental is a general dental practice that also offers Invisalign and TMJ treatment. Reviews often mention the downtown location, easy parking, and a bright, modern office with music and soft lighting that helps put anxious patients at ease. Dr. Audrey Kemp is frequently mentioned for staying calm with nervous patients and explaining steps before proceeding, and several reviewers describe transferring their care here mid-treatment. A notable number of reviews describe billing surprises, including charges that weren't explained upfront.

Summary of 118 patient reviews, September 2015–August 2026, updated September 2026

Bull City Dental is a general and cosmetic dentistry practice in downtown Durham, NC, led by Dr.

Desiree T. Palmer and Dr. Audrey Kemp. They offer general dentistry, cosmetic dentistry, Invisalign, and TMJ treatment, serving patients in the Triangle area and surrounding communities.

Treatments offered

InvisalignInvisalignTMJ TreatmentTMJ Treatment
GuidesHow much does Invisalign cost? →Payment options & financing →

Who They Treat

Bull City Dental provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Adults
Ages 18+

Technology & Equipment

Bull City Dental uses modern orthodontic technology to deliver precise, comfortable treatment.

Cone Beam CT (3D X-Ray)
In-House 3D Printing
Laser Dentistry

Orthodontists at this office

provider
headshot

Dr. Desiree T. Palmer

NPI verified · no bio or photo on file

Lead OrthodontistAccepting New Patients
provider
headshot

Dr. Audrey Kemp

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

3 plans listed
AmeritasBlue Cross Blue ShieldDelta Dental
Accepts Ameritas, Blue Cross Blue Shield, and Delta Dental. Also accepts payment cards (American Express, MasterCard, Visa, Discover), checks, and cash. Offers third-party financing through CareCredit and DentalBanc.

What patients say

Latest review 3 months ago

What patients praise

  • The downtown location and free parking are mentioned as a major convenience for patients working or living nearby.
  • The office itself draws attention for its modern equipment, art, and calming atmosphere with music and soft lighting.
  • Dr. Audrey Kemp is described as gentle and reassuring, helping anxious patients and children feel at ease.

Things to know

  • A number of reviews describe unexpected costs, including charges or insurance issues that weren't clearly explained beforehand.
  • A few reviews mention feeling that additional treatment was recommended that may not have been necessary.

Who it suits

  • Anxious or nervous patients
  • Patients transferring care mid-treatment
  • Families with several kids in treatment

Doctors patients mention

  • Dr. Audrey Kemp · 48 reviews

Orthodontic care in reviews

A couple of reviews mention Invisalign treatment here, describing the clear aligners as working well and the treatment as completed successfully.

Last 12 months
14 reviews
averaging 4.7★
Owner replies
9% of reviews
Reviews per month
4
Oct 2023Sep 2026
Reviews per month
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Star ratings
  • 5★125
  • 4★1
  • 3★2
  • 2★1
  • 1★8
Average rating by year
  • 20155.0
  • 20165.0
  • 20175.0
  • 20185.0
  • 20193.8
  • 20204.5
  • 20214.3
  • 20223.0
  • 20234.8
  • 20244.6
  • 20255.0
  • 20264.5
1★5★
What patients talk about
PraiseCriticism
  • Friendly staff56 / 2
  • The dentist39 / 2
  • Office & technology25
  • Gentle, comfortable care19 / 1
  • Location & hours16 / 1
  • Clear explanations14 / 1
  • Scheduling & wait times13 / 1
  • Cost, insurance & financing5 / 7
What patients talk about
ThemePraiseCriticism
Friendly staff562
The dentist392
Office & technology250
Gentle, comfortable care191
Location & hours161
Clear explanations141
Scheduling & wait times131
Cost, insurance & financing57

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Recent reviews from Google

4.7
130 reviews
Joshua Ring
Joshua Ring
2 months ago
“

Dr. Kemp, Liza and the rest of the team are simply the best. They were able to get me in same day for a painful issue and took care of it right away. Super appreciative of you all!

Review from Google

Lauren Chen
Lauren Chen
4 months ago
“

I had a disappointing experience with this office due to unclear billing practices. Before my visit, I was not given a clear estimate of total costs after insurance, and no one explained that I would be responsible for a significantly higher balance later. After treatment, I received an unexpected bill that was much higher than anticipated. This lack of transparency made it difficult to make an informed decision about my care. I would strongly recommend that this office improve communication around insurance coverage and out-of-pocket costs before performing procedures. Patients deserve to understand the full financial picture upfront.

Review from Google

Nate Standen
Nate Standen
5 months ago
“

Bull City Dental rocks! The people are here are very friendly and caring, and it’s a beautiful office. Highly recommend.

Review from Google

Cynthia WC
Cynthia WC
5 months ago
“

Bull City Dental has excellent dental providers and staff. They are all highly skilled, professional and courteous with all their patients and staff! Bull City Dental goes beyond what is just necessary to ensure the most applicable comfort and dental service for their patients. Also, any patient questions are responded to with comprehensive, informative and kind responses. I'm so grateful for their dental care.

Review from Google

Aisha Horne
Aisha Horne
5 months ago
“

I had the best experience at Bull City Dental. From the time I walked in the door I was greeted with a lovely smile and made to feel completely comfortable. Everyone made sure to communicate with me during every step of the process so I knew what to expect. Their use of technology made my exam easy and relaxing. For the first time, I’m looking forward to going back to a dental office. I would recommend them to everyone!!

Review from Google

Read all 130 reviews on Google →

Questions about this practice

What orthodontic treatments does Bull City Dental offer?+
Bull City Dental offers: Invisalign, TMJ Treatment.
Does Bull City Dental accept dental insurance?+
Bull City Dental accepts Ameritas, Blue Cross Blue Shield, Delta Dental.
Is Bull City Dental accepting new patients?+
Bull City Dental is currently welcoming new patients in Durham, NC. Call (919) 680-3531 or book online to schedule.
Where is Bull City Dental located?+
Bull City Dental is located at 106 West Parrish Street #1 Parking:, W Chapel Hill St Garage Deck. Get directions: https://maps.google.com/?cid=7037592854694623434&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Bull City Dental?+
Bull City Dental office hours: Mon Closed–Closed, Tue 7:30 AM–3:30 PM, Wed 7:30 AM–3:30 PM, Thu 7:30 AM–3:30 PM, Fri 7:30 AM–2:30 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Bull City Dental offer payment plans?+
Yes, Bull City Dental offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Bull City Dental?+
Bull City Dental is staffed by Dr. Desiree T. Palmer, Dr. Audrey Kemp.
What is the patient rating for Bull City Dental?+
Bull City Dental has a 4.7-star rating based on 130 patient reviews on Google.
How long has Bull City Dental been in practice?+
Bull City Dental has been providing orthodontic care since 1994, serving the Durham, NC community for over 32 years.

Research with AI

ChatGPTPerplexityClaude
106 West Parrish Street #1 Parking:, W Chapel Hill St Garage Deck
Durham, NC 27701
Get Directions
(919) 680-3531
bullcitydentaldowntown.com/
Book Online
info@bullcitydentaldowntown.com
Open in Google Maps
Accepting new patients
Est. 1994
Payment Plans Available
Online Booking Available

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
Paid Parking Available
CashCredit CardsDebit CardsContactless / NFCCareCredit
MonClosed
Tue7:30 AM – 3:30 PM
Wed7:30 AM – 3:30 PM
Thu7:30 AM – 3:30 PM
Fri7:30 AM – 2:30 PM
SatClosed
SunClosed

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