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New World Dentistry operates as an orthodontic practice in Concord, North Carolina, under the direction of Dr.
About New World Dentistry
Dr. Jayne Kalu's office moves efficiently, often completing exams and cleanings within an hour, and keeps Saturday hours for busy schedules.
This is a general dental practice in Concord that also offers Invisalign, traditional braces, and retainers alongside routine dental care. Visits often move quickly, with some patients completing a full exam, cleaning, and consult in under an hour, and Saturday appointments help those with busy work schedules. Reviews note a mix of experiences around cost and billing, including cases of unexpected out-of-pocket charges or quotes that didn't match advertised promotions.
Summary of 202 patient reviews, August 2018–September 2026, updated September 2026
New World Dentistry operates as an orthodontic practice in Concord, North Carolina, under the direction of Dr.
Jayne E. Kalu, who holds both DMD and DDS degrees. The practice provides orthodontic services with scheduling options that include evening and weekend appointments to accommodate patients with varying work and school schedules. Payment plan options are available for treatment costs. The facility has received a 4.6-star rating on Google based on 474 patient reviews. Dr. Kalu's dual dental degrees indicate completion of comprehensive dental education, with the practice focusing specifically on orthodontic care for patients in the Concord area. The extended hours of operation distinguish the practice from traditional dental offices that typically maintain standard business hours. Financial arrangements through payment plans allow patients to manage treatment costs over time rather than requiring full payment upfront. The Google review score reflects patient feedback collected through the platform's rating system, representing experiences from nearly 500 patients who have utilized the practice's services.
Photos
Treatments offered
Who They Treat
New World Dentistry provides orthodontic treatment for the following age groups:
Technology & Equipment
New World Dentistry uses modern orthodontic technology to deliver precise, comfortable treatment.
Orthodontists at this office
Dr. Jayne E Kalu, DMD, DDS
Dentist
Dr. Jayne hails originally from the West African Coast of Nigeria, with roots in both Ghana and Nigeria. She started her studies in Chicago, Illinois then moved to Boston, Massachusetts for her DMD degree at the Goldman School of Dental Medicine, Boston University, where she graduated with Honors. Since completing her General Practice residency program in New York, she has been very active, working in multiple practice modes of dentistry, including both private group practice and community health centers. Dr. Jayne has a love of children which allowed her to also work in pediatric dental practices and community health centers that focused on children, teenagers and pregnant women oral health care.
Insurance accepted
What patients say
Latest review 3 weeks ago
What patients praise
Things to know
Who it suits
Doctors patients mention
Orthodontic care in reviews
The small number of reviews describing orthodontic treatment mention Fast Braces work with Dr. Kalu, including wire adjustments over an extended period and, in one case, additional cavity fillings required before starting.
| Oct 2023 | 4 |
|---|---|
| Nov 2023 | 6 |
| Dec 2023 | 3 |
| Jan 2024 | 2 |
| Feb 2024 | 5 |
| Mar 2024 | 6 |
| Apr 2024 | 3 |
| May 2024 | 2 |
| Jun 2024 | 6 |
| Jul 2024 | 3 |
| Aug 2024 | 6 |
| Sep 2024 | 2 |
| Oct 2024 | 5 |
| Nov 2024 | 2 |
| Dec 2024 | 4 |
| Jan 2025 | 3 |
| Feb 2025 | 4 |
| Mar 2025 | 2 |
| Apr 2025 | 3 |
| May 2025 | 3 |
| Jun 2025 | 1 |
| Jul 2025 | 7 |
| Aug 2025 | 7 |
| Sep 2025 | 3 |
| Oct 2025 | 3 |
| Nov 2025 | 5 |
| Dec 2025 | 5 |
| Jan 2026 | 6 |
| Feb 2026 | 1 |
| Mar 2026 | 3 |
| Apr 2026 | 4 |
| May 2026 | 6 |
| Jun 2026 | 3 |
| Jul 2026 | 5 |
| Aug 2026 | 2 |
| Sep 2026 | 3 |
| Theme | Praise | Criticism |
|---|---|---|
| The dentist | 43 | 16 |
| Friendly staff | 46 | 6 |
| Gentle, comfortable care | 24 | 10 |
| Scheduling & wait times | 23 | 6 |
| Clear explanations | 17 | 6 |
| Treatment results | 13 | 10 |
| Cost, insurance & financing | 4 | 16 |
| Office & technology | 19 | 1 |
Recent reviews from Google
I am 72 years old and this is the 1st time I have been to the dentist where I have no pain no after effects at all having my teeth removed This place is the best!
Had a root canal done. Years later I had to have the tooth pulled, no root canal had been done. I paid over $750 for something that was a half done job. Never again.
Worst scheduling experience as a potential new patient ever! I contacted this office in hopes of setting appointments for my husband and I. There was a third-party answering service that took down my name, contact number and some sensitive PII over the phone and informed me that the office staff would contact me when they opened. I waited a week and no call. I called back during their business hours only to be greeted by the same answering service and they requested my PII again. I declined to give it and just wanted to leave my name and number for the dental office to contact me back. The representative hung up on me! Insane. So, I called again moments later only to get the third-party answering service again. A different rep this time informed me that they have to take my PII over the phone to pass along to the office in order to receive a call back. At that point, forget it! They just lost a client because of the poor first impression that preceded them with the third-party answering service. Stop hiring these companies because they make you all look terrible!!!! And, lose you business.
Barely cleaned my teeth and was done cleaning within like 5 mins tops. I feel like the hygienist are told to not be thorough with the cleaning because the doctor was right there with her while she cleaned my teeth. Doctor goes on to tell me I have no cavities even though I have 4 for a FACT!!!. She definitely brought up needing a root canal and then told me my insurance doesn't cover it. Just all seems like a money grab to hit your insurance for subpar cleaning and get you paying out your pocket once you in there......Edit: went to another dentist and root canal was fully covered by SAME insurance along with my deep cleaning..so I went from possibly paying 4k to not having to pay nothing. Highly don't recommend this place
Great atmosphere and service. This will definitely be my primary dentist office from now on.
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