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Sitwell Dental Albany
Sitwell Dental is a family dentistry practice in upstate New York offering general dentistry, Invisalign, Six Month Smiles, dental implants, and cosmetic services.
21 Everett Rd Ext Building C, Albany, NY 12205
4.9(138 reviews)
About Sitwell Dental Albany
Dr. Sara Najam and her team are frequently credited with easing dental anxiety through calm, detailed, step-by-step explanations.
Sitwell Dental Albany is a general dental practice that also offers Invisalign. Reviews often single out Dr. Sara Najam for explaining procedures thoroughly and keeping anxious patients calm, with details like offering sunglasses and relaxing videos during visits. Many reviews mention a warm front desk and gentle cleanings, and a smaller number describe scheduling mix-ups and unreturned calls.
Summary of 119 patient reviews, March 2023–September 2026, updated September 2026
Sitwell Dental is a family dentistry practice in upstate New York offering general dentistry, Invisalign, Six Month Smiles, dental implants, and cosmetic services.
They serve patients of all ages and emphasize affordable, high-quality care with multiple office locations.
Treatments offered
Who They Treat
Sitwell Dental Albany provides orthodontic treatment for the following age groups:
Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+
Technology & Equipment
Sitwell Dental Albany uses modern orthodontic technology to deliver precise, comfortable treatment.
3D Digital Scanning
Orthodontists at this office
provider
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Dr. Sara Najam
NPI verified · no bio or photo on file
Lead OrthodontistNPI VERIFIEDAccepting New Patients
provider
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O'Brien
NPI verified · no bio or photo on file
Accepting New Patients
provider
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Cami
NPI verified · no bio or photo on file
Accepting New Patients
provider
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Dr. Tiffany O'Brien
NPI verified · no bio or photo on file
Accepting New Patients
Insurance accepted
4 plans listedAetnaDelta Dental PPOHumanaRenaissance Dental
Accept most insurances; offer in-house membership plan 'Smiles First' for those without dental insurance.
What patients say
Latest review 7 weeks ago
What patients praise
- Dr. Sara Najam is repeatedly described as walking patients through each step before starting a procedure, which reviewers say eases anxiety.
- Several reviews describe specific comfort measures, like relaxing videos and sunglasses, offered to nervous patients during cleanings and procedures.
- Front desk staff and hygienists are frequently described as putting patients at ease during visits.
Things to know
- A few reviews describe scheduling errors and unreturned calls that caused frustration.
- A couple of reviews mention dissatisfaction with specific treatment outcomes, including issues with denture fit and a filling that failed.
Who it suits
- Patients with dental anxiety
Doctors patients mention
- Dr. Sara Najam · 47 reviews
- Dr. Tiffany O'Brien · 1 review
- Dr. Godi · 5 reviews
Orthodontic care in reviews
Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.
- Last 12 months
- 24 reviews
- averaging 4.3★
- Owner replies
- 12% of reviews
- typically within 6 days
- Compared with Albany
- Higher rated than 67%
- of 9 practices we track
27
Oct 2023Sep 2026
| Oct 2023 | 1 |
|---|---|
| Nov 2023 | 2 |
| Dec 2023 | 1 |
| Jan 2024 | 1 |
| Feb 2024 | 3 |
| Mar 2024 | 1 |
| Apr 2024 | 2 |
| May 2024 | 4 |
| Jun 2024 | 1 |
| Jul 2024 | 3 |
| Aug 2024 | 4 |
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| Dec 2024 | 2 |
| Jan 2025 | 3 |
| Feb 2025 | 5 |
| Mar 2025 | 17 |
| Apr 2025 | 16 |
| May 2025 | 27 |
| Jun 2025 | 1 |
| Jul 2025 | 4 |
| Aug 2025 | 0 |
| Sep 2025 | 1 |
| Oct 2025 | 2 |
| Nov 2025 | 2 |
| Dec 2025 | 2 |
| Jan 2026 | 1 |
| Feb 2026 | 0 |
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| Jun 2026 | 11 |
| Jul 2026 | 1 |
| Aug 2026 | 0 |
| Sep 2026 | 2 |
- 5★147
- 4★1
- 3★0
- 2★0
- 1★6
- 20235.0
- 20244.9
- 20254.8
- 20264.5
1★5★
PraiseCriticism
- Friendly staff53 / 3
- The dentist52 / 1
- Clear explanations26 / 1
- Gentle, comfortable care25
- Scheduling & wait times6 / 3
- Treatment results6 / 2
- Responsiveness5 / 3
- Cost, insurance & financing2 / 2
| Theme | Praise | Criticism |
|---|---|---|
| Friendly staff | 53 | 3 |
| The dentist | 52 | 1 |
| Clear explanations | 26 | 1 |
| Gentle, comfortable care | 25 | 0 |
| Scheduling & wait times | 6 | 3 |
| Treatment results | 6 | 2 |
| Responsiveness | 5 | 3 |
| Cost, insurance & financing | 2 | 2 |
Recent reviews from Google
4.9
138 reviews
Catherine Martinek
3 weeks ago
Jessica was very gentle and thorough. She is a keeper hygienist for me!
Danielle Fogleman
2 months ago
This place is amazing. Previous dentist have left me with some anxiety. The staff were professional and friendly. Helped me and my husband get appointments on the same day. Molly was thorough and gentle with my cleaning. Super friendly and listened to my concerns. I highly recommended going here!
Sha Hancock-Patterson
3 months ago
Great experience the Dr. was patient and the staff were friendly and upbeat for a morning appointment. I will be returning.
Ryan Fairhurst
3 months ago
The hygienist noel is very thorough and takes her time to explain things to you. The front desk staff Ariel and Dana are very helpful and don’t mind when you ask 100 questions for reassurance.
Sara Reyes
Edited 3 months ago
Everybody in this office was nice , but who ever is working at the LAB, is NOT doing a good job , in about Dentures I spend almost “”five thousand dollars “ to get a new dentures but unfortunately wasn’t ,good to much money ,, The first time I got my dentures done, they were a disaster. The bottom part didn't fit right; it was really loose. The Dr ordered an adjustment, which took about three weeks. Then after a few a weeks they called to say it was ready, but I went to see it. It's not how it should be; it was too thin and too sharp for the amount of money I paid. The work is terrible.😞
Questions about this practice
What orthodontic treatments does Sitwell Dental Albany offer?
Sitwell Dental Albany offers: Invisalign.
Does Sitwell Dental Albany accept dental insurance?
Sitwell Dental Albany accepts Aetna, Delta Dental PPO, Humana, Renaissance Dental.
Does Sitwell Dental Albany offer free consultations?
Yes, Sitwell Dental Albany offers a free initial orthodontic consultation. Call (518) 240-1404 or book online to schedule.
Is Sitwell Dental Albany accepting new patients?
Sitwell Dental Albany is currently welcoming new patients in Albany, NY. Call (518) 240-1404 or book online to schedule.
Where is Sitwell Dental Albany located?
Sitwell Dental Albany is located at 21 Everett Rd Ext Building C. Get directions: https://maps.google.com/?cid=11171881881236187137&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Sitwell Dental Albany?
Sitwell Dental Albany office hours: Mon 8:00 AM–4:00 PM, Tue 8:00 AM–4:00 PM, Wed 8:00 AM–4:00 PM, Thu 8:00 AM–4:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Does Sitwell Dental Albany offer payment plans?
Yes, Sitwell Dental Albany offers flexible payment plans to make orthodontic treatment affordable.
Who are the orthodontists at Sitwell Dental Albany?
Sitwell Dental Albany is staffed by Dr. Sara Najam, O'Brien, Cami, Dr. Tiffany O'Brien.
What is the patient rating for Sitwell Dental Albany?
Sitwell Dental Albany has a 4.9-star rating based on 138 patient reviews on Google.
How long has Sitwell Dental Albany been in practice?
Sitwell Dental Albany has been providing orthodontic care since 2018, serving the Albany, NY community for over 8 years.
Research with AI
Accepting new patients
Est. 2018
Free Consultation
Payment Plans Available
In-House Financing
Weekend Hours
Evening Hours
Online Booking Available
Accessibility & Parking
Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 4:00 PM
Tue8:00 AM – 4:00 PM
Wed8:00 AM – 4:00 PM
Thu8:00 AM – 4:00 PM
FriClosed
SatClosed
SunClosed
- Google reviews synced
- SOURCED
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