Simply Orthodontics Worcester

Update May 2025: the customer service has declined to where we now feel unsafe. My son has had his braces for 28 months. Twenty. Eight. Months. This is 100% because they never have appointments for routine care or response to injury. Today my son has a broken bracket floating around in his mouth and they offered me 1 appointment in the middle of his school day and my work day next week, 10 days later. This is irresponsible. I begged for a sooner appointment and they have nothing. I asked for another location or doctor as we have done that in the past and was told it was their new policy not to allow to go to another dr or location. We've been asking for the braces to be removed for 4 months and they keep saying they need to "tweak a little more," and then have no appointments available for follow up. I'm sending my husband to the next appointment (in hopes they listen to him) to demand the braces are removed immediately or I will be contacting the Board of Registration of Medicine to file a complaint of malpractice. This used to be a nice practice. Do NOT bring your child here. They do not have enough "chairs" or doctors to provide basic care. Previous review: We are finishing up a full round of braces with one of our kids here and like it. We came here after we used another orthodontist for two other of our kids and that doctor was proposing over the top treatment and price. Simply Orthodontics kept it simple and we appreciate it. The office is friendly and clean, bathrooms and coffee, water and cocoa available so ok to bring little siblings if needed. The staff if kind and helpful. I really liked that they provided mouth guards for braces and even replaced them when my son lost it. The only reason they didn’t get 5 stars is that it is hard to get an appointment. The office is only open in Worcester a few days a week, maybe 2 or 3. Maybe it will get busier that they open more days, but for now appointments are sometimes limited and have to be scheduled far in advance and not at convenient times. Also makes it hard when something breaks: we had to drive 45 minutes to another office when a wire broke on a Friday. The front staff and assistants are sweet. The doctors can be unfriendly and condescending. Downgrading to 3 stars for their rudeness.

I was initially pleased with the scheduling and my appointment for scanning for my retainers. Everyone was very friendly. The office called me a little over a week later to make an appointment for pickup. I was pleasantly surprised they came in fairly quickly. However, when I went in to pick them up, the woman gave me 1 retainer. I told her that I should have 4 retainers (better pricing than buying just 1). After confirming that I indeed was supposed to get 4, I was informed that the office was going to order the other 3 and then mail them to me when the office received them, so I wouldn’t have to go back to the office. THREE weeks later, I received a call from the office saying my retainers were in so I could pick them up anytime. I advised the woman that I was told the office would mail them to me. She said they no longer offer that service. There seems to be a lot of miscommunication in that office between not knowing how many retainers a patient ordered and paid for, , to staff not knowing their mailing policy no longer existed. I was happy at first but ended up disappointed with the service.

I had a very pleasant experience at Simply Orthodontics Worcester; with excellent professionals who provided me with great service. Located in a good area with ample parking. They also have staff who speak Spanish, which is very convenient for those of us who prefer to communicate in our primary language. I highly recommend them.

The office didn’t have the correct size tools for my child’s mouth, causing a painful and scary Xray experience, which I cut short. While waiting, they turned on a TV hanging over the patient. The screen showed an extreme close up of the gum damage from the X-rays. 30-40 minutes later, the doctor came in and told my child “we’ll be putting on your braces now”…before giving us a full consult or an estimate. In explaining the urgency, it became clear that he was examining X-rays from last year; some of the teeth had since fallen out. You can’t make this stuff up. Yes, i did call and tell them my experience. I have not received any further response.

My son had an evaluation and we had a fantastic experience. The service was excellent, very comforting and extremely helpful. Simply Orthodontics made our appointment very informative an understandable. Katrina is the best and we both are looking forward to our next appointment. Please keep up the comforting work and the great customer service.