Simply Orthodontics Grafton

Was so happy to start my Journey with Simply orthodontics in Worcester for a better smile! Ive also had follow-ups appointments at the Grafton Simply orthodontics as well. I wore braces for two years and was still left with a space in my front right top area. I was told by the main orthodontic dentist when they rushed to takeoff my braces, that the space would improve and close with the Visalign retainers that they provide me with after removing my braces. I am already at almost 2 years later with my braces off, and he never genuinely gave me the smile I wanted! I feel like they bribed me in and took my money and then I told them several times I was not happy and no one has contacted me back to figure out why I still have this spacing! And then my primary dentist At my last two cleaning appointments has informed me over and over again that my spacing concern could be closed with a new scan and a visalign retainer! I have called the office several times spoke with receptionist that I would like to speak with the main orthodontic and they genuinely don’t care and have not contacted me back to help me fix this problem. I paid $6000 and I still have a space in my mouth and in then it’s like he front that is very visible and concerning to me! So now I am in the process, I would have to pay another $3,000.00 to another practice to get a new set of Visalign scans and start this process over to close one little tiny space that simply completely failed to help me to complete my smile!

Great dentist. But billing department is truly bad. I’ve had bills revised. I’ve been told twice that I’m completely paid for. Only for billing to make additional changes. Do not trust anything they say and get everything in writing. I truly wish we went with a different orthodontist. Chris

I found them great to begin with , but recently they’ve gone downhill . My son is never late for his appointments but has waited over 30 minutes for some of them. Communication is very poor……..rather than someone coming to you to keep you informed about treatment, you have to actively seek someone out to ask about it. And I agree with another post where someone said there is a big turnover of Orthodontists ……there really is!

This is the second time we have had an appointment where we waited over 30 minutes before asking what was going on. They have been short staffed but they don’t communicate that to the patients. They just let you sit and wait. In addition this is the second time they have told us we need a 6 week follow up but the schedule is not out yet. How is one supposed to plan for the next visit when they do not have their schedule set?!! I am very upset. Our older daughter had her braces done with this group and it went fine. It has been a completely different experience with our younger daughter and had I not paid in full I would have already found a different ortho. They are a SO annoying.

This is our daughter’s second round of braces. We are so very pleased. My daughter now has a beautiful smile. Kind caring staff. So glad we chose Simply Orthodontics.