Bayou Braces - Orthodontist New Orleans

Had an amazing experience with Bayou Braces! The whole staff was super friendly and welcoming from the moment I walked in. They made the whole process easy and explained everything clearly. The office was clean, organized, and they really made me feel comfortable the entire time. You can tell they truly care about their patients and want the best results for everyone. Definitely recommend them to anyone looking for great orthodontic care!

I had an appointment here on yesterday for braces consultation. I waited over 30 minutes in a room for a manager (I guess) to build a POC on what the cost would be. This young lady did everything but what she was suppose to do as a professional. I left and yet today, I still don't have the details of what we discussed. Call today and they hung up the line before answering. Its disorganized there and I will not be going back. She asked for my dental insurance but she had better not bill anything because consultations are free. What an experience!!! Over an hour for absolutely nothing. I'm an insurance broker and very appalled by the atmosphere. The xray tech was wonderful though, thanks Tiffany!

I’ve been calling multiple numbers trying to contact the New Orleans east location for months and no answer! The phone just rang. Even if you choose the option that you are a “new patient”. I am unable to make it to the office due to being out of town and another provider has been trying to obtain records. Bayou braces is so exhausting ugh

STOLE OVER $6000 from me!!!! In my profession I have to be away sometimes for months at a time I decided to keep making my payments which I paid off the entire balance and because they said I didn’t schedule appts within 5 months they wanted me to pay additional money $110 for treatment tho the treatment cost is already included in the original contract which was the $6000. When I try to speak the owner the white woman while at the facility they threaten to call the cops on me lied and said they’ll have the black man reach out to me via email and or call me. He never reached out and when I called over a course of months cause my life still has to continue they suggested I continue treatment outside of New Orleans at their Baton Rouge location which is completely out the way for me all because the white owner in New Orleans east feelings is hurt for something that must be true. I called the woman owner out for being racist. Both the white woman and Asian Orthodontics acts like they both own the facility so you never know who’s in charge because they all cover for one another. They also will body shame you as a blk man I gained a lot of weight the few months I was away working and when I got back for my treatment they were looking at me in discuss and treated me horrible.

I don't know this place have 4 stars it must be people they know doing reviews for them I thought this was a good place for my son to get braces I was wrong I will be so glad when its over they have this option where you can finance with this company and I did but every time you make a payment the office cant see that they even tried to deny my son from going to his appointment because they said we didn't make a payment when it comes out of out account each month that's not my problem that you cant see it maybe y'all should have better communication with the finance company and then they tell your business in front of everybody in the lobby which I know Thats a violation of HIPPA LAW This place is ridiculous and don't let me talk about how rude and unprofessional the staff is they hire anybody!!