Bayou Braces - Orthodontist Baton Rouge

First impression wasn’t great. Forgot to mention to them about the $50 gift card they offer just for going to the consultation. When I email them about the gift card what I understood is if YOU do not mention the gift card at the consultation they do not honor THEIR offer. MAKE SURE YOU GET THAT GIFT CARD BEFORE YOU HAVE A SEAT IN THE BACK. VERY UNPROFESSIONAL NOT TO MENTION THE DOCTOR DOES CONSULTATION EXAM IN THE COORDINATORS OFFICE NOT IN A EXAN CHAIR OR EXAN ROOM. Was thinking about going into contract with them after this gift card situation looks like they go back on their word. Not worth going into an almost $7,000 relationship with them.

10/10 I recommend, very fast and knowledgeable and very sweet! Emily made sure I got my braces started same day,super helpful. Come check them out!

Their staff is not knowledgeable about what insurance they take you have to point out on there website and the insurances website it says they are in net work Then when you ask for a DENTAL CLEANING they only do their staff informs you it’s only on Tuesdays and Fridays that’s fine they have an appointment open Tuesday When you arrive although check in is easy they do x-rays (normal) a lot of photos which is strange but it’s a new office they then put you in a room and start asking about braces because instead of the DENTAL CLEANING you booked that they only do on Tuesday’s and Fridays they booked you for a BRACES CONSULTATION their solution once pointed out was a $600 WHITENING TREATMENT not covered by insurance or they could try to book me for a dental cleaning Friday because that’s the only day their dentist is in So my take away is this place is unprofessional staff is not knowledgeable and honestly I feel like they tried to SCAM ME WILL NOT RETURN EVER

Updated response: I am extremely disappointed in the service I have received. I was originally scheduled to have my braces removed in April 2025, yet my bottom row is now completely crooked and I have developed new spaces in my top row. The issues are clearly visible, but I constantly have to point them out myself instead of them being proactively addressed by the staff. During my recent appointment, the staff was also confused as to why my power chains had not been placed correctly on my teeth for my previous appointment. Additionally, the actual orthodontist barely completes any work in my mouth personally, which likely contributes to why everything feels so disorganized and inconsistent. I am also concerned because braces being left on for too long can cause additional issues such as teeth shifting incorrectly, new spacing, bite problems, gum issues, and even potential root damage. Instead of seeing improvement, I feel like my teeth have progressively worsened throughout treatment. In addition, I requested documentation regarding my appointments and treatment history and was told that I could not be provided with that information, despite the fact that I paid 95% of my balance within the first two months in January 2025. Overall, this experience has been extremely frustrating and disappointing, especially considering the amount of time and money I have invested into my treatment. At this point, I feel unheard as a patient and disappointed with the level of care, professionalism, and communication I have received. First Review: I came to Bayou Braces after already having braces previously and being about 90% done with treatment. When I started here, I was expecting to be finished around May 2025, and I was also told that if I completed my payments early there was a possibility treatment would be completed prior to that date. Unfortunately, that timeline has not been met. Many of my recent appointments feel very rushed, and it often doesn’t seem like much progress is being made toward finishing treatment. During one visit, I was also cut on the face while an assistant was placing a wire, which caused bleeding and was concerning. Additionally, communication within the office sometimes feels like a game of ‘telephone,’ where information is passed between multiple staff members and can lead to confusion or things not being done correctly in regard to treatment. I also was not informed that continuing treatment here would take this long, especially considering I was already close to finishing when I started. I hope the office can improve communication and take more time with patients during appointments.

Pauletta is an amazing Liaison!!! Her knowledge is immense and her customer service was nothing less than 5-star!!! She is caring and professional as well. She was the deciding factor on proceeding with the braces. THANK PAULETTA FOR YOU SERVICE!!!!