Explore Orthodontics - Kay D. Daniel, DDS

We used Explore Orthodontics for Phase 1 braces for my child. Unfortunately, our experience was very disappointing. The biggest issue was that they repeatedly made promises about what would be done at the next appointment, but those things rarely happened. We would be told, "Next time we'll install this," or "We'll add that," but when we arrived for the next visit, there was always a different reason why it couldn't be done. Instead, they would say something had broken or come loose, and the treatment plan would change. This happened over and over during the two years of treatment. Another concern was how emergencies were handled. When a bracket or appliance broke, they often didn't repair or replace it. Instead, they would simply cut the wire or remove that part of the appliance, which felt like they were eliminating part of the treatment rather than fixing the problem. We paid nearly $3,000 for Phase 1 treatment, and it did not meet our expectations. Because of our experience, we will not be continuing with Phase 2 treatment at this office. I was disappointed by the lack of consistency, the frequent changes to the treatment plan, and the promises that were never followed through.

So happy with the way my daughter's treatment came out and so is she. I have never seen her smile so much. Now she shows teeth in every picture.

I may not share the opinions of some, but I feel that I do need to warn others. My daughter recently completed her braces. I have serrated edges on my teeth, something unique, something I have always liked. My daughter did too. But sadly Dr. Kay decided that she would make my daughters teeth be uniform, WITHOUT giving me or my daughter the choice. Something that can not be undone. I trusted them, and they took away something unique from my daughter that we shared. While inquiring about why this was done, I was laughed at and told everyone wants their children's teeth to be uniform. And then I was told how my daughter didn't maintain her braces well enough, but yet the entire time she was receiving treatment, I was never told about a problem. My heart hurts and wishes we could go back and have never gotten braces here.

They treat you like you bother them if you have concerns. They overlook a ton of things. They rush you. They take braces off too early. Retainer sucks. Please save your money and go elsewhere!!! I wish I would’ve!!! This has costed me more and caused MORE problems for me down the line. Had I went to a better orthodontist, I would not have these issues and I would’ve saved a lot of money/time.

I've just done the initial imaging for Invisalign but everyone was very professional and helpful. The doctor clearly explained the results I could expect and possible complications. The office staff went through the financial part throughly, explaining options and working with my insurance company to determine what benefits I had. The tech who did the imaging explained what she was doing and was very gentle with the one uncomfortable part of the process.