DiCiccio Freeman Orthodontics

I came here a few times with my grandkids, and I remember thinking, wow what a cool place! I was referred here for myself about 6 months ago and honestly can say; I have never been treated so kind. They’re very welcoming.They all work so well together ,like a well oiled machine. I have never wrote a review before for anyone, any place. That’s how much I would “highly”recommend them. The best part; they offer you water when you come in and a cookie when you leave. You’re welcome! 😬❤️🦷

I chose this orthodontic office because they offered the most affordable option, and I paid for my braces in full upfront. Unfortunately, my experience has been extremely frustrating, and I wish I had chosen an office that prioritized communication, transparency, and patient care. Before choosing this office, I consulted with four other orthodontists. Their estimated treatment times were around **4–6 months**, but I chose this office because it was more affordable. I was told my treatment would take **6–9 months**. At one appointment, I asked if I could have colored bands because I did not like the all-silver look. The dental assistant explained that colored bands were not necessary because their brackets and wires were not traditional braces and that their technology was faster, meaning bands were only for aesthetics. However, this was frustrating because this office actually gave me the longest estimated treatment timeline compared to the other orthodontists I consulted. When I reached the six-month mark, I expected to discuss my progress and timeline with the orthodontist. Instead, I was simply told that the doctor was now expecting my treatment to take closer to nine months. I was never personally consulted by the doctor or given an explanation as to why my timeline changed or what specifically required additional time. I have consistently attended my appointments, so I expected better communication about my treatment. Around my eighth month of treatment, I informed the office that I would be moving from Fresno to San Jose for a new job. I asked when I should expect to have my braces removed so I could plan accordingly. I was told not to worry and to keep them updated. They even mailed me a card congratulating me on my new job, so they were aware of my move and changing schedule. I kept the office updated and spoke with Jenifer twice to try to schedule an appointment that worked with my availability. In early June, I explained that I could come Monday through Thursday and needed the latest afternoon appointment available because I could not miss my mandatory summer college classes. I was trying to be flexible and accommodate their schedule. I was told there was nothing available until late August. Later, when my schedule changed and I became available fully Mondays, I called again and updated Jenifer that I could come in anytime on Mondays. I was then told the next Monday appointment available was not until October 2026. This was extremely disappointing. I understand offices get busy, but as a patient who had already paid in full, consistently attended appointments, and kept the office informed, I expected a reasonable effort to work with me. Instead, it felt like I was constantly expected to adjust my schedule around the office while my treatment continued to be pushed back. I was also disappointed with how the situation was handled when I explained that I could not miss my college classes. I was trying to balance school, work, and orthodontic appointments, and I did not feel like my circumstances were being considered. At this point, my treatment is approaching over one-year mark! This is extremely frustrating because that was not what I told. As an adult patient who has already had braces before, I specifically wanted to minimize the amount of time I would need to wear braces. I understand every case is different, but I chose this office based on the timeline I was given and wanted to complete treatment as efficiently as possible. Wearing braces as an adult is already a commitment, and I was hoping to avoid extending the process longer than necessary. My biggest concerns are the lack of communication from the orthodontist, the changing treatment timeline without explanation, and the difficulty scheduling appointments despite my repeated attempts to accommodate the office. I chose this office because it was the most affordable option, but unfortunately, paying more at another orthodontic office may have been the better choice :(

I had mixed experiences here. The staff and all three doctors are very welcoming and kind, which I truly appreciate. However, I'm not satisfied with the outcome of my daughter's braces treatment. Right after her braces were removed, I noticed her bottom teeth were pulled too far inward. When I brought it up, I was told her teeth were "fine," but also that they could be corrected if I agreed to pay $3,500 for retreat. That didn't sit right with me. If the teeth are considered fine, why suggest additional paid treatment? And if they weren't where they should be, the braces shouldn't have been removed in the first place. I don't believe we should have to pay extra to fix something that should have been addressed during the initial treatment. While the customer service is great. I hope the office takes more responsibility for treatment outcomes in situations like this.

Amazing staff and doctors!!! Everyone is very welcoming and extremely honest about the entire process! My daughter has had her braces for about 5 months and we can definitely see a huge difference! Thank you guys so much!!!

Had my very first consultation and words cannot describe the amazing atmosphere of this place. Roberto explained everything in full detail throughout the entire process. Dr. Freeman was easy going and made me comfortable explaining treatment options. I honestly cannot wait to get started and bring my daughter here for a consultation as well. Everyone was extremely nice and they offer so much.