Pacific Northwest Orthodontics

I was set to come in for my daughter’s consultation today. I scheduled her for the Tukwila office, and received a confirmation that I was scheduled there. My text message from yesterday (my 12th reminder text from them btw) said an address for the Tacoma office. Someone called me yesterday (after the 12 messages and my confirmation response) to confirm and said a very ambiguous work that sounded like it could have either been Tacoma OR Tukwila. They called AGAIN after speaking to me, I guess to see if I had any questions? I tried to get some clarification the person on the phone was extremely rude and did not answer any questions of mine. She just said “I’ll send you our address” but didn’t address my question of where the heck I was supposed to go. I ended up just canceling this appt and avoiding the headache of working with these people for the next few years.

They text me all the time about coming in and I’ve never been there and I called them and told them about the texts and they basically said oh well they can’t do anything about it cause I’m not in their system… since I’ve never been a patient there before. Yet I constantly receive advertising texts from them

Please get a second opinion. Three teeth pulled out. It’s been almost three years and I’m still trying to correct what she did. Get a second opinion before receiving treatment from this doctor. Also, there will probably be a reply for me to call their office because I’m unhappy. However, no one ever answers and I was trying to get a hold of them several times for my records, but they never replied.

We've been seeing them for years. I believe 2018. All three of my kids are currently or have been cared for by them. We love seeing Lana as our tech and even after changing hands to a different Dr, we are still happy to be a client. They are always so nice, remember us, joke around with the kids to make them comfortable. My kids are all happy when they leave the office and my middle sons teeth are SO MUCH better with his current treatment. Moving on to our littlest now to start hers.

Everyone Here is amazing! The staff is very friendly and nice. Right when you walk in they greet you amazingly. The environment/office is very clean , very professional. My treatment has been going smoothly, and I’m already seeing great results. I feel comfortable and well taken care of every visit. Highly recommend this place for anyone looking for great orthodontic care!