Bright Now! Dental & Orthodontics - Puyallup, WA

Dental hygienists were very kind and friendly. One receptionist curt and dentist himself was rough and hurried .

Office staff and dental techs were nice enough, but Dentist himself was short and in a hurry to me and dental tech. He didn't address my concerns. Told me to "Google it". Was kinda rude when describing my dental needs, not reassuring or concerned about my feelings. I noted in my paperwork that I have great anxiety about the dentist.

They are NEVER on time. We are currently sitting in the waiting room, so far 30 minutes late, and this is the norm. It’s always some excuse that blames someone else. No accountability, no give a damn or respect for your time.

I made an appointment at this office because I was experiencing significant pain from my wisdom teeth and needed an evaluation and referral for removal. Unfortunately, my experience was very disappointing from start to finish. When I arrived, the front desk staff did not greet me, introduce themselves, or make me feel welcome. When the dentist came in, he also did not introduce himself. I was seated facing the wall, and he spoke to me from behind the chair without ever coming around to face me. I honestly didn’t even know who I was speaking with. The only thing he said when entering the room was, “What’s wrong?” After I explained that I was having pain in my wisdom teeth, he was very short and dismissive in his responses. What was most concerning was that he never examined my teeth, despite me specifically telling him I was experiencing pain. I expected at least a basic examination to ensure nothing serious was going on. He was in and out within 30 seconds. My X-rays were not explained to me, my concerns did not feel heard, and I left with more questions than answers. The entire interaction felt rushed, impersonal, and unprofessional. I left feeling upset and disappointed. Patients deserve to be treated with respect, listened to, and properly evaluated when they come in seeking help for pain.

The receptionist looked annoyed and irritated with anyone who came in. Went in for a tooth pull today and it felt rushed like they just wanted it done and over with. Gave me no warning when they numbed me and just shoved a needle in my gums. No explanation of what was going to happen and just told me to open my mouth. very unprofessional. environment was unwelcoming and felt judgmental. Canceled my future appointment and will not be returning.