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  3. /Puyallup Orthodontists
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Invisalign ProviderAccepting new patients

Orthodontic Excellence

Orthodontic Excellence is a Invisalign provider in Puyallup, WA.

903 40th Ave SW #300, Puyallup, WA 98373
4.8(949 reviews)
Call Now(253) 845-6784WebsiteDirections

About Orthodontic Excellence

Dr. Helena is credited with guiding families through multi-year, multi-phase braces treatment, including sensitive care for a child with autism, though billing surprises trouble some.

Reviews describe a practice built around long-term family care, with several households bringing multiple children through phased braces treatment over years under Dr. Helena. The office is often noted for its clean, modern space and small touches like a coffee bar, and text-based scheduling keeps visits efficient for busy parents. A recurring point of frustration, though, involves unexpected charges appearing well after treatment ends and inconsistent responses to scheduling mix-ups.

Summary of 200 patient reviews, October 2024–September 2026, updated September 2026

Treatments offered

InvisalignInvisalignTraditional BracesTraditional BracesRetainersRetainersClear AlignersClear AlignersClear BracesClear Braces
GuidesHow much does Invisalign cost? →Clear aligner costs explained →Adult braces cost guide →

Who They Treat

Orthodontic Excellence provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Teens
Ages 12–17
Adults
Ages 18+

Technology & Equipment

Orthodontic Excellence uses modern orthodontic technology to deliver precise, comfortable treatment.

3D Digital Scanning
Remote Monitoring
iTero/TRIOS
Dental Monitoring

Insurance accepted

3 plans listed
Delta Dental Medicare AdvantageDelta Dental PremierRenaissance Dental
Orthodontic Excellence does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 5 weeks ago

What patients praise

  • Text reminders and quick, efficient visits make ongoing appointments manageable for families juggling multiple kids in treatment.
  • Staff are noted for patience with anxious children and for handling a child's autism-related needs with particular sensitivity.
  • The office itself draws mention for being clean and modern, with amenities like a coffee bar that make waiting easier.

Things to know

  • A number of reviews describe surprise bills or cost disputes surfacing well after treatment was thought to be complete.
  • Some reviews mention scheduling mix-ups, including wrong appointment times or long waits despite on-time policies.

Who it suits

  • Families with several kids in treatment
  • Anxious or nervous patients
  • Young children needing gentle handling

Doctors patients mention

  • Dr. Helena · 10 reviews
Last 90 days
11 reviews
averaging 3.5★
Last 12 months
103 reviews
averaging 4.6★
Owner replies
99% of reviews
Reviews per month
63
Oct 2023Sep 2026
Reviews per month
Oct 20230
Nov 20230
Dec 20230
Jan 20240
Feb 20240
Mar 20240
Apr 202443
May 202446
Jun 202430
Jul 20246
Aug 202413
Sep 202460
Oct 202463
Nov 202422
Dec 202411
Jan 202512
Feb 202514
Mar 20253
Apr 202512
May 202527
Jun 202519
Jul 20256
Aug 20255
Sep 20256
Oct 20254
Nov 20255
Dec 20252
Jan 20268
Feb 202615
Mar 202644
Apr 20269
May 20264
Jun 20260
Jul 20263
Aug 20266
Sep 20262
Average rating by year
  • 20244.9
  • 20254.6
  • 20264.6
1★5★
Treatments patients mention
  • Braces33
  • Invisalign / clear aligners11
  • Early (phase 1) treatment4
What patients talk about
PraiseCriticism
  • Friendly staff60 / 7
  • Great with kids31 / 3
  • Scheduling & wait times21 / 7
  • Gentle, comfortable care22 / 1
  • Office & technology23 / 1
  • Treatment results18 / 2
  • Clear explanations17 / 1
  • The orthodontist13 / 3
What patients talk about
ThemePraiseCriticism
Friendly staff607
Great with kids313
Scheduling & wait times217
Gentle, comfortable care221
Office & technology231
Treatment results182
Clear explanations171
The orthodontist133

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Recent reviews from Google

4.8
949 reviews
SHERRY WATKINS
SHERRY WATKINS
3 weeks ago
“

Kids Coice Dental, the chairs dont have safety features for smaller kids, they also dont have boosters for the little ones, chairs ate made for adults. The assistants are not trained with working with kids, they kind of get irritated when the kids dont do as they ask. This is a children's Dental office, all staff members should be able to understand kids of all ages, know how to handle and talk to the kids, they should also know that yhey can't get frustrated, these are kids. They should have chairs for littles ones, safety features and also maybe boosters. 🙄😠

Review from Google

Nashaly Rodríguez
Nashaly Rodríguez
a month ago
“

It was my first visit and I loved it! The staff is super friendly and kind. They explain absolutely everything from the treatment and options to the payment plans. The office is really nice and offers fun activities for patients. 100% recommended.

Review from Google

D
D
2 months ago
“

Using an ai bot instead of paying a real reception is DIABOLICAL especially since it took the ai bot 15 minutes to tell me that I wasn't able to schedule the very important appointment I needed since the wires in my mouth are causing me to bleed profusely. If they had hired a REAL HUMAN, it would have been significantly less off putting. Do better.

Review from Google

Ryan Hatch
Ryan Hatch
2 months ago
“

They don’t answer the phone and they take a long time to give you a call back. Also their hours of operation are not correct on their website and on google. There has now been 4 separate incidents where I have driven all the out there and they are closed. Staff are all very nice however I have had a lot of issues mainly with communication.

Review from Google

Alias Taylor
Alias Taylor
4 months ago
“

Amazing friendly staff to work with from the very beginning.. I’m very happy and satisfied with my results.. I highly recommend getting Invisalign with this team! They’re effective and actually genuinely care about you!

Review from Google

Read all 949 reviews on Google →

Questions about this practice

What orthodontic treatments does Orthodontic Excellence offer?+
Orthodontic Excellence offers: Invisalign, Traditional Braces, Retainers, Clear Aligners, Clear Braces.
Does Orthodontic Excellence accept dental insurance?+
Orthodontic Excellence accepts Delta Dental Medicare Advantage, Delta Dental Premier, Renaissance Dental.
Does Orthodontic Excellence offer free consultations?+
Yes, Orthodontic Excellence offers a free initial orthodontic consultation. Call (253) 845-6784 to schedule.
Is Orthodontic Excellence accepting new patients?+
Orthodontic Excellence is currently welcoming new patients in Puyallup, WA. Call (253) 845-6784 to schedule.
Where is Orthodontic Excellence located?+
Orthodontic Excellence is located at 903 40th Ave SW #300. Get directions: https://maps.google.com/?cid=9911663687927835526&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Orthodontic Excellence?+
Orthodontic Excellence office hours: Mon 7:10 AM–5:10 PM, Tue 7:10 AM–5:10 PM, Wed 7:10 AM–5:10 PM, Thu 7:10 AM–5:10 PM, Fri 7:10 AM–5:10 PM, Sat Closed–Closed, Sun Closed–Closed.
Does Orthodontic Excellence offer payment plans?+
Yes, Orthodontic Excellence offers flexible payment plans to make orthodontic treatment affordable.
What is the patient rating for Orthodontic Excellence?+
Orthodontic Excellence has a 4.8-star rating based on 949 patient reviews on Google.

Research with AI

ChatGPTPerplexityClaude
903 40th Ave SW #300
Puyallup, WA 98373
Get Directions
(253) 845-6784
smilewithbraces.com/
info@smilewithbraces.com
Open in Google Maps
Accepting new patients
Free Consultation
Payment Plans Available
Virtual Consultations

Programs & Discounts

Referral Program

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFC
Mon7:10 AM – 5:10 PM
Tue7:10 AM – 5:10 PM
Wed7:10 AM – 5:10 PM
Thu7:10 AM – 5:10 PM
Fri7:10 AM – 5:10 PM
SatClosed
SunClosed

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