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  3. /Provo Orthodontists
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Accepting new patients

Downtown Dental

Downtown Dental in Provo, UT, provides orthodontic care for children and adults seeking alignment correction and bite improvement.

85 N 500 W, Provo, UT 84601
4.8(882 reviews)
Call Now(801) 373-8791WebsiteDirections
Downtown Dental

About Downtown Dental

Downtown Provo families praise Dr. Scott Gibson's practice for upfront pricing, college-student discounts, and a lobby stocked with toys for young kids.

Downtown Dental is a general dental practice that also offers traditional braces and clear aligners alongside its regular services. Reviews frequently note transparent pricing and insurance handling, including discounted options for college-age patients, and the office is often described as especially good with young children, from toy-filled waiting areas to staff who engage restless kids with prizes. Its downtown location draws praise even from patients who drive in from other cities, and the recently expanded, modern building comes up often as well.

Summary of 201 patient reviews, March 2025–September 2026, updated September 2026

Downtown Dental in Provo, UT, provides orthodontic care for children and adults seeking alignment correction and bite improvement.

The practice serves patients throughout the Provo area with a focus on comprehensive treatment planning. Dr. Scott Gibson and Dr. Alejandro Siles lead the clinical team at Downtown Dental. Both doctors evaluate patients for a range of orthodontic needs, from early interceptive treatment in younger children to full corrective care in adolescents and adults. The practice offers consultations to determine appropriate timing and treatment approaches based on individual dental development and alignment concerns. Downtown Dental operates with bilingual capabilities, providing services in both English and Spanish to accommodate the diverse patient population in Provo. This language accessibility helps ensure clear communication during consultations, treatment planning discussions, and follow-up appointments. The practice has established a reputation for patient satisfaction, reflected in a 4.8 Google rating based on 882 reviews. This feedback indicates consistent patient experiences across multiple aspects of care delivery. Families and adults in Provo and surrounding Utah County communities can access orthodontic evaluation and treatment through Downtown Dental. Prospective patients should schedule an individual consultation to discuss specific alignment concerns, review diagnostic findings, and determine whether orthodontic intervention is appropriate for their situation.

Treatments offered

Clear AlignersClear AlignersTraditional BracesTraditional Braces
GuidesClear aligner costs explained →Adult braces cost guide →Braces cost for kids →

Who They Treat

Downtown Dental provides orthodontic treatment for the following age groups:

Children
Ages 6–11
Adults
Ages 18+

Technology & Equipment

Downtown Dental uses modern orthodontic technology to deliver precise, comfortable treatment.

Laser Dentistry

Orthodontists at this office

provider
headshot

Dr. Scott Gibson

NPI verified · no bio or photo on file

Lead OrthodontistAccepting New Patients
provider
headshot

Dr. Alejandro Siles, DMD

NPI verified · no bio or photo on file

NPI VERIFIEDAccepting New Patients

Insurance accepted

6 plans listed
AetnaDelta Dental PPODenteMaxHumanaRenaissance DentalUnited Concordia
Downtown Dental does not list Medicaid. Coverage varies by plan tier — confirm with the office before your first visit.

What patients say

Latest review 8 weeks ago

What patients praise

  • Reviews often mention upfront cost breakdowns and insurance handling, along with reduced-cost options for college students.
  • Staff are repeatedly described as skilled at keeping young kids engaged, offering toys and small prizes during visits.
  • The downtown Provo location is called convenient enough that some patients travel in from other cities for appointments.

Things to know

  • A few reviews describe billing surprises, including unexpected charges after a promised free exam and separate anesthesia fees some felt should have been included.
  • Some reviews mention feeling pushed toward add-on procedures like saliva tests, though others say the opposite happened and unnecessary work was declined.

Who it suits

  • Families with young children
  • Anxious or nervous patients

Doctors patients mention

  • Dr. Scott Gibson · 24 reviews
  • Dr. Alejandro Siles · 3 reviews

Orthodontic care in reviews

Few reviews discuss orthodontic treatment specifically; the feedback above reflects general dental visits.

Last 90 days
35 reviews
averaging 5.0★
Last 12 months
176 reviews
averaging 4.8★
Owner replies
55% of reviews
Reviews per month
35
Oct 2023Sep 2026
Reviews per month
Oct 20236
Nov 20234
Dec 20234
Jan 20249
Feb 202410
Mar 20245
Apr 202412
May 202417
Jun 202411
Jul 20246
Aug 202423
Sep 202417
Oct 202414
Nov 20247
Dec 202411
Jan 202513
Feb 202518
Mar 202535
Apr 202531
May 202519
Jun 20253
Jul 20258
Aug 20259
Sep 20255
Oct 20259
Nov 202523
Dec 202520
Jan 202615
Feb 202610
Mar 202619
Apr 202612
May 202617
Jun 202621
Jul 202611
Aug 202616
Sep 20262
Average rating by year
  • 20234.8
  • 20244.9
  • 20254.8
  • 20264.8
1★5★
What patients talk about
PraiseCriticism
  • The dentist32 / 3
  • Friendly staff31 / 2
  • Cost, insurance & financing19 / 5
  • Gentle, comfortable care21 / 2
  • Clear explanations20 / 1
  • Great with kids15
  • Scheduling & wait times15
  • Office & technology14
What patients talk about
ThemePraiseCriticism
The dentist323
Friendly staff312
Cost, insurance & financing195
Gentle, comfortable care212
Clear explanations201
Great with kids150
Scheduling & wait times150
Office & technology140

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Recent reviews from Google

4.8
882 reviews
Niki Russell
Niki Russell
a month ago
“

I enjoy the staff at Downtown Dental, hygienists are very helpful, care about your experience and make you feel comfortable. The Dentist, sure knows his business and includes you in all the decision making. Very respectful.

Review from Google

John G
John G
a month ago
“

Been going here for years. Pleasantly surprised today when I saw the second half of the building completed. They are experienced and accept most insurance. On the rare occasion there’s a copay, I have seen it to be reasonably priced. The staff keeps me coming back. Worked with the same dentist and hygienist for almost 11 years. Give them a try.

Review from Google

Cristie Gade
Cristie Gade
a month ago
“

Several years back I owned a large Dental practice in California. We held very high standards. Every single patient was treated as an individual and like a friend. I get a similar feeling when I go to Downtown Dental. Everyone is always very kind and welcoming. I know there have been times when Dr. Gibson could have told me I needed a procedure that I did not. But instead, he let me know that everything looked fine. Not everyone is that honest. But now I know I can totally trust Dr. Gibson in Downtown Dental not to sell me any procedures I don’t need and to provide the best dental care when it comes to things that I do need. I really like them. If you are looking for a dentist, or you’re not satisfied with your current dentist, I’d highly advise giving this Group a chance. I think you’ll be happy you did!

Review from Google

Shelley Throckmorton
Shelley Throckmorton
a month ago
“

Our family has been going here for over 5 yrs now. The staff is kind, helpful & friendly. We appreciate how fairly priced they are as well. They give you cost saving options if you need, which has been particularly helpful for my college kids. We appreciate the wonderful care they provide & they even have a mild sedation option if you have a lot of anxiety going into your procedure. We highly recommend!

Review from Google

cintya v
cintya v
2 months ago
“

Amazing work everytime! The staff is very welcoming and make sure you're comfortable each step of the way. Highly recommend to friends and family.

Review from Google

Read all 882 reviews on Google →

Questions about this practice

What orthodontic treatments does Downtown Dental offer?+
Downtown Dental offers: Clear Aligners, Traditional Braces.
Does Downtown Dental accept dental insurance?+
Downtown Dental accepts Aetna, Delta Dental PPO, DenteMax, Humana, Renaissance Dental, and others.
Is Downtown Dental accepting new patients?+
Downtown Dental is currently welcoming new patients in Provo, UT. Call (801) 373-8791 to schedule.
Where is Downtown Dental located?+
Downtown Dental is located at 85 N 500 W. Get directions: https://maps.google.com/?cid=1903601407216975289&g_mp=CiVnb29nbGUubWFwcy5wbGFjZXMudjEuUGxhY2VzLkdldFBsYWNlEAIYBCAA
What are the office hours for Downtown Dental?+
Downtown Dental office hours: Mon 8:00 AM–5:00 PM, Tue 8:00 AM–5:00 PM, Wed 8:00 AM–5:00 PM, Thu 8:00 AM–5:00 PM, Fri Closed–Closed, Sat Closed–Closed, Sun Closed–Closed.
Who are the orthodontists at Downtown Dental?+
Downtown Dental is staffed by Dr. Scott Gibson, Dr. Alejandro Siles.
What is the patient rating for Downtown Dental?+
Downtown Dental has a 4.8-star rating based on 882 patient reviews on Google.
How long has Downtown Dental been in practice?+
Downtown Dental has been providing orthodontic care since 2013, serving the Provo, UT community for over 13 years.

Other Downtown Dental locations

Provo Family Dentistry
1355 N University Ave #310, Provo · 5.0 (1262)
View →
Parkway Orthodontics
3813 S Kiwanis Cir, Sioux Falls · 4.9 (375)
View →
Downtown Dental
255 S Grand Ave Ste 204, Los Angeles · 4.6 (391)
View →

Research with AI

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85 N 500 W
Provo, UT 84601
Get Directions
(801) 373-8791
downtowndentalprovo.com/
office@downtowndentalprovo.com
Open in Google Maps
Accepting new patients
Est. 2013
Weekend Hours

Accessibility & Parking

Wheelchair Accessible Entrance
Wheelchair Accessible Parking
Wheelchair Accessible Restroom
CashCredit CardsDebit CardsContactless / NFCCareCredit
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
FriClosed
SatClosed
SunClosed

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