El Paso Family Orthodontics

My experience was positive from start to finish! The Dr, front desk and ortho assistants were wonderful. Chon, was my ortho assistant. She made the procedures ALWAYS pleasant that I looked forward to each visit! THANK YOU TO ALL OF YOU… I love my teeth and smile! 😀

I brought my daughter here for braces through Medicaid. The office refused to even submit the paperwork, saying she would be denied and it wasn’t worth their time. Even when I asked for a formal denial, they refused to move forward. I’m very disappointed in how dismissive they were, especially since Medicaid requires an official submission for approval. We’ve since found a provider who is supportive and respectful. I hope this office considers the needs of all families — not just those who can pay out of pocket.

Having my son’ orthodontic treatment at El Paso Family Orthodontics was such a great experience. The staff is friendly and accommodating to our schedule. Dr. Espina is an amazing doctor, she made sure that my son was comfortable at every visit and ensured that the treatment was completed to perfection. I highly recommend El Paso Family Orthodontics!!!

Everything was going well until we were told my daughter was at risk of losing medicaid because she had too many absences but we had only missed one month of the treatment. Come to find out, something we were never told, was that rescheduling appointments even if it was on the same month would count as an absence. We were never warned until they had already counted 5 absences, 4 of them being rescheduled appointments. Would've been nice to know this every time we rescheduled. This also could've been explained better at the counter when questioned.

Both of my kids are done with treatment here. The office is nice, and clean. And the results were great! I was told i was able to make appointments for saturday, but then for some reason they stopped taking appointments for Saturday .I believe its a new customer only thing... Also if you loose your retainers. You will pay almost $400. No free replacements at all!! Be careful with them.